Role Description The Client Success Director is responsible for the strategic leadership, overall health, performance, and long-term success of a portfolio of Vori Health's most important client relationships, with a particular focus on health plans. This role plays a critical part in ensuring strong client satisfaction, retention, and long-term partnership growth. As the senior client leader on assigned accounts, the Client Success Director serves as both a strategic advisor and operational leader—developing deep knowledge of client priorities, monitoring business performance, and proactively identifying opportunities to strengthen outcomes, engagement, and value realization. This role requires a strong combination of healthcare expertise, business acumen, executive relationship management, and cross-functional leadership. The ideal candidate is intellectually curious, proactive, highly accountable, solution-oriented, and skilled at building trusted partnerships that drive meaningful results for clients and Vori Health. While this is currently an individual contributor role, the Client Success Director will play an important role in helping shape and scale Vori's Client Success function as the organization continues to grow. What You’ll Do - Build Trusted Client Relationships - Develop and maintain productive, professional relationships with executive and operational stakeholders across strategic client accounts - Establish credibility through a deep understanding of client business priorities, organizational structure, and success metrics - Serve as a trusted advisor, providing strategic recommendations and thought leadership that support client objectives - Build strong 1:1 partnerships with health plan leaders and key decision-makers to strengthen long-term client relationships - Own Client Performance & Outcomes - Monitor and analyze performance across utilization, engagement, clinical and quality outcomes, satisfaction, and other key business metrics - Track client health, identifying risks and opportunities early, and proactively driving plans to address them - Partner with internal teams to ensure delivery against client expectations, commitments, and value-based care arrangements - Translate complex performance data into clear, compelling stories that demonstrate value and ROI - Lead quarterly business reviews and strategic planning discussions, internally and externally - Drive Retention & Support Growth - Develop strategic account plans that align client goals with Vori's long-term partnership strategy - Surface client needs, market dynamics, and payer insights internally to inform commercial strategy and product direction - Help clients stay informed about new capabilities, offerings, and opportunities to expand impact - Partner closely with Sales to identify and execute against expansion opportunities, and drive broader account growth strategy - Develop and lead proactive renewal strategy and execution timeline, with support from Client Success leadership - Deliver a Seamless Client Experience - Coordinate internally across Sales, Clinical, Operations, Product, Marketing, and Implementation to ensure a high-quality, consistent experience - Serve as Client Success lead on cross-functional initiatives that improve client performance, experience, and overall partnership success - Support development and execution of member engagement strategies in partnership with Marketing - Manage strategic client communications, performance reporting, issue resolution, and action planning with strong follow-through - Contribute to improving Client Success processes, tools, reporting, and best practices - Help Shape the Future of Client Success - Identify trends, market insights, and opportunities across the portfolio and communicate findings to leadership - Serve as a subject matter expert on health plans, payer strategy, and client success best practices - Contribute to the evolution of Vori's Client Success strategy, operating model, and client experience - Provide guidance and mentorship to junior members of the client success team, helping to cultivate a high performing team at all levels of the Client Success organization Qualifications - 8+ years of experience in a commercially-oriented client success, strategic account management, health plan account management, benefits consulting, or related client-facing healthcare role - Demonstrated experience managing national and large regional health plan clients is required - Deep knowledge of healthcare, payer organizations, healthcare benefits, and the processes used within them - Demonstrated ability to manage complex client relationships with a focus on retention, satisfaction, and long-term growth - Strong communication and presentation skills, including experience engaging executive stakeholders - Demonstrated success partnering with Sales to develop and execute long-term growth strategies for health plan accounts - Experience leading executive business reviews, strategic planning discussions, and performance-based client conversations - Ability to translate data into meaningful insights and recommendations - Experience influencing and leading cross-functional stakeholders without direct authority Preferred Experience - Management of value-based care or population health contracts - Exposure to or management of large employer accounts within health benefits space - Previous roles at early stage digital health companies Work Authorization/Security Clearance Requirements - Authorized or able to provide required documents to work in the United States. Physical Requirements/Work Environment - Remote work environment. - While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. - Specific vision abilities required by this job include close vision requirements due to computer work. - Ability to travel (up to 30%) for client and company meetings. Benefits - Competitive Salary & Equity: We offer competitive pay based on experience and the value you bring to the team. - Equity Options: As part of our commitment to long-term success, we offer equity options, giving you the opportunity to share in the growth of the company. - Health & Wellness: Our health benefits include medical, dental, and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally. - Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind. - Paid Time Off (PTO): Enjoy generous paid time off, including vacation days, holidays, and sick leave, to recharge and maintain a healthy work-life balance. - Fully Remote Work: Work from your home or private office location! We offer a flexible, fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle. - Professional Development: We encourage continuous learning and growth with access to training, workshops, and Professional Development stipend for further education. - Parental Leave: We offer paid parental leave to support team members through important life moments, whether you're welcoming a child or expanding your family. - Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-related challenges to maintain your well-being along with additional employee assistance programs. EEO Statement Vori Health is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.

Title: Associate Director, Strategic Philanthropy & Engagement, Project Management Location: 125 Nashua Street Boston Full time The Mass General Brigham Development Office represents a team of 450+ vibrant, collaborative, skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world. Philanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders and expand and improve our world-class facilities. Join us in our mission to transform the future of medicine. The Mass General Brigham Development Office offers excellent benefits, competitive salaries and a hybrid flexible work schedule. The Associate Director, Philanthropic Strategies & Engagement, Project Management is a project manager and strategic partner supporting principal and transformational gift efforts across the Mass General Brigham Development Office. Working in close collaboration with frontline fundraisers and colleagues across the office, this role manages donor projects related to cultivation, solicitation, and stewardship, and plays a key role in advancing high priority institutional fundraising initiatives. Reporting to the Senior Director of Development, the Associate Director will manage and collaborate on projects across the Philanthropic Strategies & Engagement team and other business units. The Associate Director will bring strong judgment, fundraising or donor strategy experience, and experience managing complex, multistakeholder projects. Working in close collaboration with Development colleagues and senior leaders to support the cultivation, solicitation, and/or stewardship of select donors and prospects: • Manage donor projects within an assigned fundraising area. Working in close partnership with frontline gift officers and senior leaders, develop and implement project plans that advance principal and transformational gift strategies aligned with institutional priorities. • Provide project management support for high impact donor activities, including drafting timelines, tracking workflows, and coordinating deliverables across teams. Activities include, but are not limited to: concept development, proposals, stewardship reporting/activity, communications, and events. • Serve as a strategic partner in developing solicitations by understanding and presenting gift opportunities, preparing materials, supporting design and creation using Word and PowerPoint templates, and tracking workflow. • Partner to develop and implement best practices in principal and transformational gift project management, promoting consistency, efficiency, and data-driven decision making. • Proactively coordinate project activities among key stakeholders, including hospital and department leadership, faculty, frontline fundraisers, and MGB Development Office colleagues alerting stakeholders to upcoming needs and risks. • Ensure appropriate review and approvals for donor facing and leadership level materials, including fundraising concepts. • Manage and facilitate project meetings, including agenda development, notetaking, follow up, and action tracking. • Work in close partnership with partner colleagues across MGB Development, including Marketing and Communications, Donor Relations, and Special Events to lead or advise on project execution. • Working in close collaboration with writing partners, draft, review, and edit a range of materials, including donor correspondence, briefing documents, fundraising concepts, and internal communications. Provide document design support as appropriate using established Word and PowerPoint templates, ensuring materials are accurate, compelling, and aligned with institutional standards. • Play key role in annual planning and goal-setting, identifying where project support is most needed and emphasizing consistency in strategy and analytics. • Support volunteer leadership activities and meetings in assigned fundraising areas as needed. • Support data and organizational projects related to top donors and prospects in fundraising areas, e.g. donor prospecting and pipelines. • Ensure maintenance of accurate and updated information in fundraising database and tracking systems. • As needed, staff and support select donor meetings, visits, tours, and related engagements connected to donor project management work. • Contribute to team wide efforts to strengthen project management practices and ensure consistency in donor strategy execution. • Perform other duties as assigned in support of principal and transformational fundraising priorities. Qualifications QUALIFICATIONS This position requires 5-7 years of fundraising, project management, or related, transferable experience and a bachelor’s degree. In addition, the ideal candidate will possess the following knowledge, skills, and abilities: - High degree of organization, attention to detail, and ability to exercise sound judgment and discretion. - Demonstrated ability to manage complex projects with multiple stakeholders and competing priorities. - Strong writing, editing, and verbal communication skills, with experience supporting the production of polished, donor or leadership facing materials. - Prior experience as a frontline fundraiser or supporting principal or major gift fundraising. - Familiarity with academic medical centers, higher education, or similarly complex nonprofit organizations. - Working knowledge of Blackbaud CRM, Raiser’s Edge, or similar fundraising databases. - Strong command of Microsoft Word and PowerPoint; comfortable using digital media and virtual collaboration platforms (Teams and Zoom preferred). - Comfortable working collaboratively in a fast-paced, matrixed environment. - Adaptable and flexible in response to shifting priorities. Creative problem solver. Solutions-focused. - Relationship oriented, with the ability to build trust across diverse internal and external audiences. - Committed to best practices, efficiency, and continuous improvement. Additional Job Details (if applicable) Remote Type Hybrid Work Location 125 Nashua Street Scheduled Weekly Hours 40 Pay Range $79,560.00 - $115,720.80/Annual

• The Senior Director, Large Format Channel is responsible for delivering Net Sales and Operating Profit results across our largest format retail partners • Develop and implement strategic joint business plans with key customers via a growth mindset, influencing customer category strategy, assortment, pricing, promotion, and shelf placement • Build and maintain effective customer relationships throughout the Target and Kroger enterprises • Collaborate with cross-functional partners—category management, customer service, marketing, supply chain, and finance—to deliver company revenue and profit goals • Lead comprehensive sales cycle process for assigned accounts, serving as the key point of contact for the outline and build of best-in-class selling materials • Manage broker agency partners—including onboarding of new brokers—to execute the strategic vision and ensure excellent customer service • Lead, train, monitor performance, and develop the skills, competencies, and capabilities of direct reports

Role Description We’re searching for a Director of Quality Assurance to join our Ivans Quality Assurance team in a remote location in either the United States or Canada. The Director of Quality Assurance will be responsible for leading and modernizing our QA strategy with a strong focus on leveraging AI throughout the software quality lifecycle. This role will help shape how quality is planned, automated, measured, and continuously improved across our carrier connectivity, data exchange, analytics, and platform modernization initiatives. In this role, you’ll lead QA teams responsible for ensuring the reliability, scalability, performance, and accuracy of mission-critical systems that support secure communication across the insurance agency–carrier ecosystem. Our platform leverages modern Java, Spring-based services, distributed messaging systems, Looker, cloud-native infrastructure in GCP, and emerging AI frameworks. You’ll lead strategic QA initiatives that modernize testing practices, improve release confidence, and embed intelligent automation across the SDLC. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun. Qualifications - Significant experience leading QA, quality engineering, or test automation teams within a technology-driven organization - Strong grasp of the full QA lifecycle — test strategy, planning, automation, regression and performance testing, release validation, and production quality monitoring - Experience using AI, machine learning, or intelligent automation to improve QA processes, test generation, or defect analysis - A track record of building and scaling modern automation frameworks for APIs, backend services, distributed systems, or cloud-native applications - Familiarity with Java, Spring-based services, message queues, event-driven architectures, and cloud platforms - Strong leadership experience — coaching managers, developing technical talent, and driving accountability across cross-functional teams Requirements - Prior experience in insurance, financial services, SaaS, analytics, or high-volume transactional systems - A degree in computer science, engineering, information systems, or a related field, or equivalent practical experience - Experience defining quality metrics and translating engineering data into practical, cross-team improvements Benefits - A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. - We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. - A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: - Medical, Dental, and Vision Coverage - Holiday and Vacation Time - Health & Wellness Days - A Bonus Day for Your Birthday Company Description We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply! The total anticipated annual compensation range for this newly created position is $156,000 - $216,000 CAD, which includes starting base salary and, where applicable, variable or incentive pay. This position requires the employee to reside and work from one of the following provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, PEI, Saskatchewan. Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation.