CreatorIQ

• Partner with Sales to lead deep, multi-stakeholder discovery across technical, marketing, and executive audiences, uncovering the real business problems beneath surface-level requirements • Map complex organizational structures, workflows, and integration landscapes to architect tailored CreatorIQ solutions across departments and teams • Design and deliver high-impact product demonstrations, custom workshops, and white-glove trials aligned to each account's strategic objectives • Develop compelling, account-specific presentations and collateral for both technical and non-technical stakeholders • Serve as the technical authority on CreatorIQ's API capabilities (REST/GraphQL), platform architecture, data model, and integration framework • Articulate CreatorIQ's AI and machine learning capabilities, helping prospects understand how intelligent features drive measurable business outcomes • Own and drive security questionnaires, InfoSec reviews, and compliance documentation, partnering with internal Security and Legal teams to deliver thorough, timely responses • Translate discovery insights into actionable, architecture-informed recommendations for brands and campaigns • Partner with Account Executives and cross-functional teams to develop strategic, differentiated RFP/RFI/security questionnaire responses • Maintain deep expertise in CreatorIQ's platform, integrations, API surface, AI capabilities, and product roadmap • Adapt your message fluidly, from walking engineers through API documentation to presenting ROI narratives to C-suite executives

• Partner with Sales to lead deep, multi-stakeholder discovery across technical, marketing, and executive audiences, uncovering the real business problems beneath surface-level requirements • Map complex organizational structures, workflows, and integration landscapes to architect tailored CreatorIQ solutions across departments and teams • Design and deliver high-impact product demonstrations, custom workshops, and white-glove trials aligned to each account's strategic objectives • Develop compelling, account-specific presentations and collateral for both technical and non-technical stakeholders • Serve as the technical authority on CreatorIQ's API capabilities (REST/GraphQL), platform architecture, data model, and integration framework • Articulate CreatorIQ's AI and machine learning capabilities, helping prospects understand how intelligent features drive measurable business outcomes • Own and drive security questionnaires, InfoSec reviews, and compliance documentation, partnering with internal Security and Legal teams to deliver thorough, timely responses • Translate discovery insights into actionable, architecture-informed recommendations for brands and campaigns • Partner with Account Executives and cross-functional teams to develop strategic, differentiated RFP/RFI/security questionnaire responses • Maintain deep expertise in CreatorIQ's platform, integrations, API surface, AI capabilities, and product roadmap • Adapt your message fluidly, from walking engineers through API documentation to presenting ROI narratives to C-suite executives

• Lead the GTM Operations function and enhance its effectiveness & influence. • Hire, structure, mentor, and grow the team and set the strategy, priorities, and operating cadence for the function. • Build and own the analytics and forecasting layer the business runs on. • Lead business automation, systems, and infrastructure. • Direct sales compensation, quota, and territory planning. • Drive GTM enablement. • Run project management and inter-operations.

• Serve as the primary strategic partner for agency organizations • Advise on scaling influencer programs across clients • Build deep stakeholder relationships across teams • Drive strategic business reviews and growth planning • Identify opportunities and risks using data • Collaborate cross-functionally to ensure customer experience • Act as a thought partner on program governance and measurement frameworks • Maintain account documentation for proactive management

• Define a unified strategy spanning self-serve education, scaled training, and customer-facing team enablement. • Build a multi-year roadmap tied to adoption and retention outcomes. • Establish metrics that demonstrate education's impact on adoption, retention, support deflection, and Services revenue. • Represent customer education and enablement in executive and cross-functional forums. • Lead Help Center, knowledge base, onboarding, and in-app education strategy. • Define content architecture, editorial standards, and quality benchmarks. • Oversee the global strategy for live and on-demand customer training. • Manage LMS strategy, governance, and long-term evolution. • Coordinate the enablement of customer-facing teams on platform and product knowledge. • Partner with Services and CS leadership on scoping, renewals, and expansion. • Drive cross-functional launch-readiness standards so every release ships education-ready. • Guide the technology and AI roadmap for customer education and enablement.

• Recruit Across Global Teams: Manage full-cycle recruiting for entry-level to senior roles across the U.S., Canada, London, Poland, and the Philippines • Partner with Hiring Managers to Hire Top Talent: Engage directly with leaders to define role requirements, create targeted sourcing strategies, and drive each search to a successful hire. • Deliver an Outstanding Candidate Experience: Coordinate every stage of the recruiting process from sourcing and screening to offer and onboarding to ensure candidates experience consistency, transparency, and a genuine connection. • Provide Insight and Influence: Leverage market data, recruiting analytics, and internal resources to advise leaders on trends, compensation, and hiring decisions. • Collaborate Cross-Functionally: Partner with internal teams to ensure smooth coordination across open roles, approvals, and onboarding. • Demonstrate and uphold our HR RICH values, Respect, Integrity, Consistency, and Honesty, while embodying CreatorIQ’s company values in every decision, relationship, and program.

• Partner with Sales to lead deep, multi-stakeholder discovery across technical, marketing, and executive audiences, uncovering the real business problems beneath surface-level requirements • Map complex organizational structures, workflows, and integration landscapes to architect tailored CreatorIQ solutions across departments and teams • Design and deliver high-impact product demonstrations, custom workshops, and white-glove trials aligned to each account's strategic objectives • Develop compelling, account-specific presentations and collateral for both technical and non-technical stakeholders • Serve as the technical authority on CreatorIQ's API capabilities (REST/GraphQL), platform architecture, data model, and integration framework • Articulate CreatorIQ's AI and machine learning capabilities, helping prospects understand how intelligent features drive measurable business outcomes • Own and drive security questionnaires, InfoSec reviews, and compliance documentation, partnering with internal Security and Legal teams to deliver thorough, timely responses • Translate discovery insights into actionable, architecture-informed recommendations for brands and campaigns • Partner with Account Executives and cross-functional teams to develop strategic, differentiated RFP/RFI/security questionnaire responses • Maintain deep expertise in CreatorIQ's platform, integrations, API surface, AI capabilities, and product roadmap • Adapt your message fluidly, from walking engineers through API documentation to presenting ROI narratives to C-suite executives

• Own marketing automation administration end-to-end: Keep our marketing automation platform (HubSpot) healthy, reliable, and process-ready. Translate campaign and program requirements into well-documented solutions, build and validate workflows, maintain marketing reports and dashboards, and proactively tackle technical debt so the entire marketing org can operate with confidence. • Drive data integrity and hygiene: Monitor and maintain data accuracy across the marketing stack by performing list uploads, deduplication, enrichment, and cleansing, normalizing inconsistent domain and company data, and backfilling historical records — so Marketing can build accurate lists for targeting and segmentation and every lead is captured, enriched, and attributed to the correct first-touch channel. • Manage lead flow and HubSpot–Salesforce sync: Monitor and triage the handoff of accounts and contacts from HubSpot to Salesforce, resolving sync errors, duplicate records, and ownership gaps so records never get stuck upstream and reach Sales in a timely manner. Maintain sync exclusion logic, force record syncs when needed, and ensure data parity across both systems. • Execute and coordinate campaigns: Manage campaign setup and processing end-to-end HubSpot workflows, Salesforce campaigns and member statuses, list segmentation, and downstream verification of scoring, attribution, and notifications. Collaborate with marketing and events stakeholders to collect requirements, improve the campaign intake process, and ensure seamless, timely deployment. • Be the first point of contact for marketing operations issues: Own front-line triage for all marketing technology and data issues, investigate root causes, and escalate systemic patterns with clear context. Build and maintain audit dashboards to catch issues proactively, document core marketing processes, and continuously identify automation opportunities to eliminate repetitive manual work.

• Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals • Build strong, multi-threaded relationships with key stakeholders through consistent communication • Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity • Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives • Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale • Partner with Product Support to route technical questions and product-related issues for efficient resolution • Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities • Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities • Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements • Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management

• Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals. • Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements. • Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools. • Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives. • Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale. • Partner with Product Support to route technical questions and product-related issues for efficient resolution. • Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities. • Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities. • Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements. • Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.