Project Services Engineer
Location
United States
Posted
21 hours ago
Salary
0
Seniority
Senior
Job Description
Project Services Engineer
ANDRITZ
• Perform a wide range of project- and service-related tasks for customers • Installing, commissioning, and starting up new systems • Delivering lifecycle support services • Responding to customer service inquiries • Resolving technical issues • Serving as a subject matter expert for ANDRITZ Products • Ensuring high customer satisfaction for North American product customers • Collaborating with other team members to ensure that technical matters are being satisfactorily addressed and resolved in a timely manner • Providing regular updates to customers regarding the status of their projects and service inquiries • Preparing and maintaining technical reports in accordance with project scope or service inquiry requirements • Ensuring that all project and service work is completed in compliance with company policies and procedures • Participating in training and professional development programs to stay up to date with new products and technologies
Job Requirements
- Associate's degree in electronics, engineering, mechatronics or related field preferred
- Minimum of 5 years of experience in customer service or technical support roles
- Understanding of the pulp and paper manufacturing process is preferred, in particular paper machine operations
- Experience with PLC Platforms Rockwell, Siemens, and/or DCS platforms
- Experience with data communications links between PLC and DCS (Modbus, OPC, Ethernet IP, etc)
- Excellent customer service and communication skills, with the ability to effectively communicate technical information to non-technical audiences
- Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently
- Experience with instrumentation and electrification, including installation, troubleshooting and repair
- Ability to work independently as well as in a team environment
- Must have a valid driver's license and be able to travel to customer sites as needed
Benefits
- Professional development opportunities
- Regular travel across North America
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