• Own the design, execution, and continuous improvement of strategic customer programs at Elovate. • Lead the planning and execution of customer programs, ensuring milestones, deliverables, and outcomes are consistently met. • Translate customer objectives into structured program roadmaps with clear success criteria, timelines, and ownership. • Manage program governance including progress tracking, status reporting, risk management, and escalation handling. • Serve as the primary point of contact for assigned customers, building strong, trust-based relationships. • Facilitate collaboration across Product, Operations, Field Service, and leadership to drive successful program delivery. • Define program success metrics and KPIs; track and report on outcomes against targets. • Analyze program data to surface trends, risks, and opportunities for operational improvement.

• Own the Claude Corps program plan • Track program timelines, launch milestones, communications, and dependency maps across teams • Manage the day-to-day relationships with our external partners (Anthropic, host organizations, and our fund manager) • Run the cadence of planning meetings, status updates, and stakeholder check-ins that keep every workstream moving together • Clear blockers, and escalate the decisions that need an owner above the workstream level • Produce executive-level reporting up to the Office of the CEO, plus clear, regular status updates for teams, stakeholders, and partners • Codify and systemize mature workstreams so they're documented and hand-off-ready as the program grows • Design lightweight process and tooling that add rigor without bureaucracy • Build the operational backbone that lets Claude Corps scale from its first cohort to thousands of fellows

• Demonstrating a high degree of flexibility and leadership, and acting as temporary SPRM where needed to best support local PRM teams • Being a ‘black-belt’ level expert on the ins and outs of Medicare, insurance, and benefits; and supporting our staff so that they can support patient • Effectively communicating with RVPs, Sr. Associates and field teams (PMs, OMs, WCs) as needed • Onboarding, training, and providing continuous feedback to SPRMs/PRMs as needed, to ensure team members feel adequately supported to navigate complex patient interactions • Ensuring that all PRMs in the region understand and execute core PRM duties when serving as acting Sr PRM, including (but not limited to): Meeting growth and retention targets • Facilitating the “Welcome Visit” and orientation process for new Oak Street Health patients • Assisting patients with Medicare / Medicaid / Managed Care questions and topic • Serving as the clinic expert on insurance topics • Assisting patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health • Delivering an outstanding patient experience at every turn • Assisting patients with finding appropriate resources for applying to public benefits, such as Public Aid, or Extra Help for prescription drugs • Supporting the RVP in growing and improving the operations of the region, including communicating pacing on important metrics • Other duties as assigned

Role Description We are currently seeking a Medicaid Program Manager to join our team in Montgomery, Alabama (US-AL), United States (US). This can be a remote position with limited travel to the client’s site, 25% travel. The Project Manager will play a key role in the successful cutover and modernization of an MMIS to a cloud environment with major project enhancements. The Project Manager will be primarily responsible for the health of their cohort project, performing, delegating, and managing the activities within the cohort project team, working closely with direct business partners and vendor teams. He/she will actively participate in the development and delivery of program and quality management services and associated deliverables. Job Responsibilities Include: - Work under the direct leadership of the PMO Program Manager. - Primary point of contact for vendor/cohort. - Responsible for the health and quality of the vendor/cohort project. - Keep all phases of the vendor/cohort project on time. - Oversee daily activities of the vendor/cohort team including making assignments and maintaining control over the assignments, schedule, and performance of the project team members. - Develop and maintain a project schedule and monitor key milestones and deliverables. - Identify, manage and report on project risks and issues. - Perform review/assessment of project deliverables, project work products, and other activities necessary of an effective PMO team. - Assess project risk and evaluate the effectiveness of mitigation strategies applied. - Support NTT Project Management methodology, process and implementation guidance. - Assist with the development, maintenance, and execution of the Program Management Plan and Integrated Project Plans. - Monitor progress and quality against the established Project Management Plan. - Evaluate whether the Contractor work plans, including tools and resource allocations, are appropriate and reasonable in meeting project timeframes. - Participate in project activities and review and comment on essential project documents to ensure an effective project management process is consistent with approved project plans. - Monitor outcomes of project controlling activities such as risk identification and mitigation, issue resolution, budget status, change requests affecting scope, etc. - Prepare or contribute to status reports and agendas for weekly, bi-weekly, and monthly meetings. - Participate in and communicate organizational project strategy decision. Qualifications - 8+ Years of experience running multiple concurrent projects. - 6+ Years of Medicaid Systems or operations project management experience. - 4+ Years of experience managing projects in their assigned area. - 3 – 5 years of Experience managing multi-vendor projects. - 3 - 5 years of strong hands-on experience with Microsoft Project. - 2 – 4 years of experience with Certification and CMS procurement requirements. - 1 - 2 years performing procurement work (developing RFIs/RFPs, vendor selection and evaluation, etc.). - Experience with Medicaid Information Technology Architecture (MITA) 3.0 including the maturity matrix and the Seven Conditions and Standards. - PMP or equivalent certification. - Bachelor’s degree in computer science, information systems or similar field or equivalent work experience. Preferred Skills - PMO Experience. - Working knowledge of Medicaid Transformation Initiative. - Familiarity with CMS Certification. - Experience with state IT system procurement process. - Must be a team player and a consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, and a results-driven commitment to success. - Excellent problem-solving and customer service skills. - Experience with communications and presentations to executive management. - Experience with contract administration and vendor management. - Strong leadership aptitude to foster a positive work environment. - Strong interpersonal skills to build client rapport and develop/discipline/reward employees. - Ability to handle ambiguity and change. Requirements - Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $101,400 - $211,250. - This range reflects the minimum and maximum target compensation for the position across all US locations. - Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. - This position may also be eligible for incentive compensation based on individual and/or company performance. Benefits - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short and long term disability coverage. - Paid time off. - Employee assistance. - Participation in a 401k program with company match. - Additional voluntary or legally-required benefits.