• Own the Claude Corps program plan • Track program timelines, launch milestones, communications, and dependency maps across teams • Manage the day-to-day relationships with our external partners (Anthropic, host organizations, and our fund manager) • Run the cadence of planning meetings, status updates, and stakeholder check-ins that keep every workstream moving together • Clear blockers, and escalate the decisions that need an owner above the workstream level • Produce executive-level reporting up to the Office of the CEO, plus clear, regular status updates for teams, stakeholders, and partners • Codify and systemize mature workstreams so they're documented and hand-off-ready as the program grows • Design lightweight process and tooling that add rigor without bureaucracy • Build the operational backbone that lets Claude Corps scale from its first cohort to thousands of fellows

• Demonstrating a high degree of flexibility and leadership, and acting as temporary SPRM where needed to best support local PRM teams • Being a ‘black-belt’ level expert on the ins and outs of Medicare, insurance, and benefits; and supporting our staff so that they can support patient • Effectively communicating with RVPs, Sr. Associates and field teams (PMs, OMs, WCs) as needed • Onboarding, training, and providing continuous feedback to SPRMs/PRMs as needed, to ensure team members feel adequately supported to navigate complex patient interactions • Ensuring that all PRMs in the region understand and execute core PRM duties when serving as acting Sr PRM, including (but not limited to): Meeting growth and retention targets • Facilitating the “Welcome Visit” and orientation process for new Oak Street Health patients • Assisting patients with Medicare / Medicaid / Managed Care questions and topic • Serving as the clinic expert on insurance topics • Assisting patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health • Delivering an outstanding patient experience at every turn • Assisting patients with finding appropriate resources for applying to public benefits, such as Public Aid, or Extra Help for prescription drugs • Supporting the RVP in growing and improving the operations of the region, including communicating pacing on important metrics • Other duties as assigned

Role Description As a Program Coordinator for Community Impact, you will be responsible for supporting the global infrastructure that supports 90,000 employees in their philanthropic efforts, ensuring our give-back activities are both impactful and efficient. In this role, you will lead enterprise-wide initiatives that integrate Cisco’s purpose with measurable performance goals. Your day-to-day impact will include: - Help build a best-in-class Community Impact Program and experience for employees - Drive global community impact engagement by providing support to employees, Community Impact Champions, Inclusive Communities (ERGs), and business units through the Community Impact Portal (Cisco’s Benevity platform), facilitating seamless volunteer management, fundraising, and donation matching - Review and approve/decline employees’ external donation match requests - Review and approve/decline employees’ match eligible volunteer hours - Review and approve/decline employee created volunteer opportunities - Respond to employee inquiries about the Matching Gifts Program and the Community Impact Portal - Collaborate with the broader Community Impact Team to provide general Community Impact programmatic administrative tasks - Support relevant global community focused teams to support their use of the Community Impact Portal - Demonstrate a commitment to supporting fellow team members to ensure a cohesive and high-performing work environment. Qualifications - 1.5+ years' work experience in corporate social impact, corporate social responsibility, or ESG, spaces - 1.5+ years’ experience managing Benevity’s Spark platform, specifically reviewing employee match requests, employee volunteer time, and employee volunteer opportunities - Bachelor's degree in Communications, minor in Marketing - 1 year experience building Airtable Bases and Forms, managing SharePoint Folders and Sites, scheduling Webex meetings and participating in Webex Spaces Requirements - Master's degree in Digital Marketing - 1+ years of work experience with strong preference toward experience in social impact, corporate social responsibility, or ESG, spaces - Strong interpersonal skills and demonstrated ability to build lasting relationships and engage effectively with diverse stakeholders. - Natural communicator and collaborator, adept at building rapport - Proven dedication to community engagement through active volunteerism, or professional experience within the nonprofit sector - Adaptable and comfortable in an ever-changing environment, able to shift and redirect efforts and focus as required - Proficiency in tools such as Airtable, SharePoint, and Outlook Benefits - Medical, dental and vision insurance - 401(k) plan with a Cisco matching contribution - Paid parental leave - Short and long-term disability coverage - Basic life insurance - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees - 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco - Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees - Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use - 80 hours of sick time off provided on hire date and each January 1st thereafter - Additional paid time away may be requested to deal with critical or emergency issues for family members - Optional 10 paid days per full calendar year to volunteer

• Evaluate requests, constraints, and requirements to support prioritization and alignment with business priorities/objectives • Manage risks and issues and take corrective actions • Develop, strategize, design, and plan all aspects of assigned programs/projects based on analysis of program requirements/criteria, including impacts across field/corporate teams • Continuously evaluate program and implement process improvements • Provide data-driven recommendations to management to improve program efficiency based on evolving business needs • Coordinate and lead meetings and communication with cross-functional stakeholders • Coordinate and develop communications strategies for delivery to the right audience, ensuring messaging is clear and targeted • Work as a liaison between departments to identify gaps and ensure alignment across stakeholders • Identify and engage the appropriate resources from other departments where their expertise will be needed to complete projects and close identified gaps • Facilitate alignment across stakeholders with competing priorities, driving decisions and next steps to support program/project progress • Manage program conflicts, detect and resolve issues effectively with stakeholders, ensuring impacts and dependencies are clearly understood • Establish and maintain tracking methods to capture milestones, dependencies, risks, and key deliverables, and adjust plans and/or resources to meet the needs of the program/project • Provide clear and consistent visibility into program status and progress to support stakeholder awareness and decision-making • Prepare updates and materials for stakeholders • Lead and organize meetings, briefings, and trainings as appropriate • Determine and create communication and rollout plans for initiatives • Assess ongoing support needs post-launch and confirm ownership • Pull and analyze reports to support budget development, forecasting, and tracking • Monitor and reconcile program/project-related budgets