ELOVATE

• Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery. • Ensure that projects and deliverables are completed on-time and within budget, and at a high level of customer satisfaction. • Partner with various teams around the organization, including Sales and Sales Ops, to ensure resources are aligned with short- and long-term demand. • Function as a customer advocate in routing information and responding to customer needs within the organization. • Report on staffing, utilization, project health, and financial performance for Senior Leadership and our Board. • Develop and maintain up-to-date profiles of skills, knowledge, and competencies for the PS team. • Estimate and accurately forecast monthly delivery revenue. • Maintain up-to-date knowledge of current product offerings. • Deliver online and on-site presentations, tailored to each prospective customer’s needs. • Develop and manage project plans, schedules, success criteria and milestones.