ELOVATE

• Own the design, execution, and continuous improvement of strategic customer programs at Elovate. • Lead the planning and execution of customer programs, ensuring milestones, deliverables, and outcomes are consistently met. • Translate customer objectives into structured program roadmaps with clear success criteria, timelines, and ownership. • Manage program governance including progress tracking, status reporting, risk management, and escalation handling. • Serve as the primary point of contact for assigned customers, building strong, trust-based relationships. • Facilitate collaboration across Product, Operations, Field Service, and leadership to drive successful program delivery. • Define program success metrics and KPIs; track and report on outcomes against targets. • Analyze program data to surface trends, risks, and opportunities for operational improvement.

• Lead and manage regional field technicians supporting fixed and mobile automated enforcement systems. • Ensure camera uptime meets or exceeds contractual SLAs. • Oversee preventative maintenance schedules, calibration cycles, and system certifications. • Ensure timely response to outages, equipment failures, and municipality escalations. • Conduct field audits and quality assurance inspections. • Ensure all equipment meets state and municipal regulatory requirements. • Oversee proper documentation for calibration, maintenance logs, and chain-of-custody protocols. • Partner with Legal and Compliance teams on audit requests or evidentiary inquiries. • Serve as operational point of contact for municipal clients within region. • Support contract renewals by ensuring service reliability and responsiveness. • Monitor KPIs including camera uptime %, Mean time to repair (MTTR), SLA response compliance, and safety metrics. • Drive corrective action plans when performance gaps are identified. • Hire, train, and develop field technicians specializing in enforcement hardware and roadside infrastructure.

• Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery. • Ensure that projects and deliverables are completed on-time and within budget, and at a high level of customer satisfaction. • Partner with various teams around the organization, including Sales and Sales Ops, to ensure resources are aligned with short- and long-term demand. • Function as a customer advocate in routing information and responding to customer needs within the organization. • Report on staffing, utilization, project health, and financial performance for Senior Leadership and our Board. • Develop and maintain up-to-date profiles of skills, knowledge, and competencies for the PS team. • Estimate and accurately forecast monthly delivery revenue. • Maintain up-to-date knowledge of current product offerings. • Deliver online and on-site presentations, tailored to each prospective customer’s needs. • Develop and manage project plans, schedules, success criteria and milestones.