• Demonstrating a high degree of flexibility and leadership, and acting as temporary SPRM where needed to best support local PRM teams • Being a ‘black-belt’ level expert on the ins and outs of Medicare, insurance, and benefits; and supporting our staff so that they can support patient • Effectively communicating with RVPs, Sr. Associates and field teams (PMs, OMs, WCs) as needed • Onboarding, training, and providing continuous feedback to SPRMs/PRMs as needed, to ensure team members feel adequately supported to navigate complex patient interactions • Ensuring that all PRMs in the region understand and execute core PRM duties when serving as acting Sr PRM, including (but not limited to): Meeting growth and retention targets • Facilitating the “Welcome Visit” and orientation process for new Oak Street Health patients • Assisting patients with Medicare / Medicaid / Managed Care questions and topic • Serving as the clinic expert on insurance topics • Assisting patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health • Delivering an outstanding patient experience at every turn • Assisting patients with finding appropriate resources for applying to public benefits, such as Public Aid, or Extra Help for prescription drugs • Supporting the RVP in growing and improving the operations of the region, including communicating pacing on important metrics • Other duties as assigned

• Evaluate requests, constraints, and requirements to support prioritization and alignment with business priorities/objectives • Manage risks and issues and take corrective actions • Develop, strategize, design, and plan all aspects of assigned programs/projects based on analysis of program requirements/criteria, including impacts across field/corporate teams • Continuously evaluate program and implement process improvements • Provide data-driven recommendations to management to improve program efficiency based on evolving business needs • Coordinate and lead meetings and communication with cross-functional stakeholders • Coordinate and develop communications strategies for delivery to the right audience, ensuring messaging is clear and targeted • Work as a liaison between departments to identify gaps and ensure alignment across stakeholders • Identify and engage the appropriate resources from other departments where their expertise will be needed to complete projects and close identified gaps • Facilitate alignment across stakeholders with competing priorities, driving decisions and next steps to support program/project progress • Manage program conflicts, detect and resolve issues effectively with stakeholders, ensuring impacts and dependencies are clearly understood • Establish and maintain tracking methods to capture milestones, dependencies, risks, and key deliverables, and adjust plans and/or resources to meet the needs of the program/project • Provide clear and consistent visibility into program status and progress to support stakeholder awareness and decision-making • Prepare updates and materials for stakeholders • Lead and organize meetings, briefings, and trainings as appropriate • Determine and create communication and rollout plans for initiatives • Assess ongoing support needs post-launch and confirm ownership • Pull and analyze reports to support budget development, forecasting, and tracking • Monitor and reconcile program/project-related budgets

• Manage end-to-end AI governance intake, including coordinating cross-functional reviews, facilitating committee approvals, and documenting decisions • Own and continuously improve governance tools and documentation (intake forms, risk assessments, and related materials) based on stakeholder feedback • Develop and maintain training resources for both end users and governance committee members to ensure consistent understanding of processes • Track, monitor, and report on AI governance KPIs, including preparing insights and summaries for executive audiences • Support governance operations by managing committee logistics (agendas, notes, actions), maintaining the AI Governance site, and driving continuous improvement through DBS/kaizen initiatives

• Lead the planning and execution of strategic account programs aligned to account growth objectives and customer priorities • Develop and manage annual account engagement roadmaps across strategic accounts • Coordinate cross-functional teams to ensure successful delivery of account initiatives • Translate account strategies into structured execution plans with measurable outcomes • Ensure alignment between account objectives, customer priorities, and One Hitachi growth ambitions • Lead the design and execution of customer-facing engagement programs, including Account Workshops, Account Planning sessions, One Hitachi Workshops, Executive Briefings • Coordinate customer engagement activities across regions and Business Units • Ensure engagements are outcome-driven and linked to strategic opportunities • Support customer relationship development through structured engagement planning • Establish and manage strategic opportunity acceleration programs • Support Global Account Managers (GAMs) and Regional Account Managers (RAMs) in coordinating complex pursuits • Drive cross-BU collaboration on large-scale opportunities • Coordinate pursuit reviews, governance gates, and executive sponsorship activities • Monitor opportunity progression and facilitate issue resolution where required • Ensure pursuit activities remain aligned with account growth strategies • Act as the central orchestrator across Hitachi Business Units for strategic account initiatives • Facilitate alignment between Digital, Energy, Rail, Industrial, Mobility, and other Hitachi businesses • Coordinate joint value proposition development and integrated solution positioning • Drive collaboration forums and alignment workshops • Ensure consistent messaging and customer engagement across the organization • Establish program plans and governance for strategic workshops and customer summits • Manage planning timelines, logistics, communications, budgets, and stakeholder coordination • Coordinate pre-event preparation, content development, and executive participation • Ensure workshop outputs translate into actionable account plans and opportunity roadmaps • Capture outcomes, lessons learned, and follow-through actions • Establish governance frameworks to support strategic account programs • Lead regular program reviews and executive reporting • Track progress against defined objectives, milestones, and key performance indicators • Prepare executive dashboards, status reports, and business updates • Ensure accountability and ownership across stakeholders • Identify risks, dependencies, and mitigation actions • Manage relationships with external consultants, facilitators, contractors, and service providers supporting account initiatives • Define scope of work, deliverables, and performance expectations • Ensure external resources deliver value aligned with program objectives • Coordinate onboarding, engagement, and performance reviews of contracted resources • Manage budgets and commercial oversight associated with third-party support • Capture and institutionalize best practices across account programs • Contribute to the development of repeatable One Hitachi engagement and pursuit methodologies • Standardize program management approaches, templates, and governance models • Support capability development across account teams • Drive innovation in customer engagement and account growth practices