Role Description As a Program Coordinator for Community Impact, you will be responsible for supporting the global infrastructure that supports 90,000 employees in their philanthropic efforts, ensuring our give-back activities are both impactful and efficient. In this role, you will lead enterprise-wide initiatives that integrate Cisco’s purpose with measurable performance goals. Your day-to-day impact will include: - Help build a best-in-class Community Impact Program and experience for employees - Drive global community impact engagement by providing support to employees, Community Impact Champions, Inclusive Communities (ERGs), and business units through the Community Impact Portal (Cisco’s Benevity platform), facilitating seamless volunteer management, fundraising, and donation matching - Review and approve/decline employees’ external donation match requests - Review and approve/decline employees’ match eligible volunteer hours - Review and approve/decline employee created volunteer opportunities - Respond to employee inquiries about the Matching Gifts Program and the Community Impact Portal - Collaborate with the broader Community Impact Team to provide general Community Impact programmatic administrative tasks - Support relevant global community focused teams to support their use of the Community Impact Portal - Demonstrate a commitment to supporting fellow team members to ensure a cohesive and high-performing work environment. Qualifications - 1.5+ years' work experience in corporate social impact, corporate social responsibility, or ESG, spaces - 1.5+ years’ experience managing Benevity’s Spark platform, specifically reviewing employee match requests, employee volunteer time, and employee volunteer opportunities - Bachelor's degree in Communications, minor in Marketing - 1 year experience building Airtable Bases and Forms, managing SharePoint Folders and Sites, scheduling Webex meetings and participating in Webex Spaces Requirements - Master's degree in Digital Marketing - 1+ years of work experience with strong preference toward experience in social impact, corporate social responsibility, or ESG, spaces - Strong interpersonal skills and demonstrated ability to build lasting relationships and engage effectively with diverse stakeholders. - Natural communicator and collaborator, adept at building rapport - Proven dedication to community engagement through active volunteerism, or professional experience within the nonprofit sector - Adaptable and comfortable in an ever-changing environment, able to shift and redirect efforts and focus as required - Proficiency in tools such as Airtable, SharePoint, and Outlook Benefits - Medical, dental and vision insurance - 401(k) plan with a Cisco matching contribution - Paid parental leave - Short and long-term disability coverage - Basic life insurance - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees - 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco - Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees - Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use - 80 hours of sick time off provided on hire date and each January 1st thereafter - Additional paid time away may be requested to deal with critical or emergency issues for family members - Optional 10 paid days per full calendar year to volunteer

• Evaluate requests, constraints, and requirements to support prioritization and alignment with business priorities/objectives • Manage risks and issues and take corrective actions • Develop, strategize, design, and plan all aspects of assigned programs/projects based on analysis of program requirements/criteria, including impacts across field/corporate teams • Continuously evaluate program and implement process improvements • Provide data-driven recommendations to management to improve program efficiency based on evolving business needs • Coordinate and lead meetings and communication with cross-functional stakeholders • Coordinate and develop communications strategies for delivery to the right audience, ensuring messaging is clear and targeted • Work as a liaison between departments to identify gaps and ensure alignment across stakeholders • Identify and engage the appropriate resources from other departments where their expertise will be needed to complete projects and close identified gaps • Facilitate alignment across stakeholders with competing priorities, driving decisions and next steps to support program/project progress • Manage program conflicts, detect and resolve issues effectively with stakeholders, ensuring impacts and dependencies are clearly understood • Establish and maintain tracking methods to capture milestones, dependencies, risks, and key deliverables, and adjust plans and/or resources to meet the needs of the program/project • Provide clear and consistent visibility into program status and progress to support stakeholder awareness and decision-making • Prepare updates and materials for stakeholders • Lead and organize meetings, briefings, and trainings as appropriate • Determine and create communication and rollout plans for initiatives • Assess ongoing support needs post-launch and confirm ownership • Pull and analyze reports to support budget development, forecasting, and tracking • Monitor and reconcile program/project-related budgets

• Manage end-to-end AI governance intake, including coordinating cross-functional reviews, facilitating committee approvals, and documenting decisions • Own and continuously improve governance tools and documentation (intake forms, risk assessments, and related materials) based on stakeholder feedback • Develop and maintain training resources for both end users and governance committee members to ensure consistent understanding of processes • Track, monitor, and report on AI governance KPIs, including preparing insights and summaries for executive audiences • Support governance operations by managing committee logistics (agendas, notes, actions), maintaining the AI Governance site, and driving continuous improvement through DBS/kaizen initiatives

• Lead the planning and execution of strategic account programs aligned to account growth objectives and customer priorities • Develop and manage annual account engagement roadmaps across strategic accounts • Coordinate cross-functional teams to ensure successful delivery of account initiatives • Translate account strategies into structured execution plans with measurable outcomes • Ensure alignment between account objectives, customer priorities, and One Hitachi growth ambitions • Lead the design and execution of customer-facing engagement programs, including Account Workshops, Account Planning sessions, One Hitachi Workshops, Executive Briefings • Coordinate customer engagement activities across regions and Business Units • Ensure engagements are outcome-driven and linked to strategic opportunities • Support customer relationship development through structured engagement planning • Establish and manage strategic opportunity acceleration programs • Support Global Account Managers (GAMs) and Regional Account Managers (RAMs) in coordinating complex pursuits • Drive cross-BU collaboration on large-scale opportunities • Coordinate pursuit reviews, governance gates, and executive sponsorship activities • Monitor opportunity progression and facilitate issue resolution where required • Ensure pursuit activities remain aligned with account growth strategies • Act as the central orchestrator across Hitachi Business Units for strategic account initiatives • Facilitate alignment between Digital, Energy, Rail, Industrial, Mobility, and other Hitachi businesses • Coordinate joint value proposition development and integrated solution positioning • Drive collaboration forums and alignment workshops • Ensure consistent messaging and customer engagement across the organization • Establish program plans and governance for strategic workshops and customer summits • Manage planning timelines, logistics, communications, budgets, and stakeholder coordination • Coordinate pre-event preparation, content development, and executive participation • Ensure workshop outputs translate into actionable account plans and opportunity roadmaps • Capture outcomes, lessons learned, and follow-through actions • Establish governance frameworks to support strategic account programs • Lead regular program reviews and executive reporting • Track progress against defined objectives, milestones, and key performance indicators • Prepare executive dashboards, status reports, and business updates • Ensure accountability and ownership across stakeholders • Identify risks, dependencies, and mitigation actions • Manage relationships with external consultants, facilitators, contractors, and service providers supporting account initiatives • Define scope of work, deliverables, and performance expectations • Ensure external resources deliver value aligned with program objectives • Coordinate onboarding, engagement, and performance reviews of contracted resources • Manage budgets and commercial oversight associated with third-party support • Capture and institutionalize best practices across account programs • Contribute to the development of repeatable One Hitachi engagement and pursuit methodologies • Standardize program management approaches, templates, and governance models • Support capability development across account teams • Drive innovation in customer engagement and account growth practices