Finastra

• This role will develop and execute account strategies to drive client retention and growth within US Payments accounts and/or territory. • As the strategic point of contact in selling Finastra solutions, it will require coordinating the involvement of internal stakeholders, including senior management, in order to meet account performance objectives and client expectations. • Establish a joint strategy and plan for the named accounts to drive the continued investment and expansion of existing Finastra products and the identification of new opportunities for growth across Finastra products and solutions. • Build strong and positive relationships with clients at various levels including executives across business and IT domains maintaining regular touch points. • Lead and collaborate the extended Finastra team for account planning, new project opportunities and to ensure business objectives and customer expectations are met. • Establish and maintain a deep understanding of the client operating environment, their business objectives, strategic initiatives, key stakeholders and influencers in the relevant business domains. • Identify new sales opportunities and build a pipeline for Finastra products and services, engage and support of internal stakeholders such as Solution Consultants and/or Sales Executives to advance the sales pursuit to close. • Act as a point of escalation for client resolution on issues. • Ensure client challenges are resolved in a timely and professional manner and comply with agreed upon Service Level Agreements. • Establish regular business update meetings with appropriate client personnel to provide visibility to Finastra products and solutions and align to client initiatives. • Ensure and maintain sales forecasting data in sales reporting system to allow for opportunity management and reporting. • Close business to meet forecast commitments and sales quotas. • Maintain well documented knowledge about clients’ businesses via Account Plans and in sales tracking system. • Provide monthly sales status updates. • Stay abreast of current industry trends, competitors, and current/new company products and services.

• Support Finastra’s sales force by navigating the customer journey through exceptional thought leadership and hands-on product know-how in the Payments space. • Proactively engage with the sales teams, customers, partners and prospects to drive business opportunities in the region.

Role Description An expert Business Analyst with deep knowledge of the payments industry, specifically ACH payments and NACHA standards, and a strong understanding of bank-specific business processes and customer-facing skills. This role involves extensive customer interaction and is a leading consulting role in software delivery and implementation processes from design through deployment to the customer. - Expert knowledge of NACHA standards and ACH payments - Act as a hands-on strategic leader, providing governance and expert oversight for the end-to-end GPP ACH solution - Provide subject matter expertise and best practice guidelines on how to best utilize and implement ACH for Tier 0-2 banks - Provide coaching and direction to the delivery teams on ACH implementation, to ensure the delivery of a best-in-class solution - Determine where the customer requirement fits within the standard industry practice and align them to Finastra’s GPP product - Write detailed business requirements (user stories) and functional solutions - Participate in customer requirements analysis workshops to provide ACH expertise - Knowledge transfer to customer and internal stakeholders - Focal point for internal teams on ACH flows, usage and industry best practices - Provide accurate and consistent status reporting to stakeholders at different levels - Negotiate with and influence key stakeholders internally and externally within their area of expertise Qualifications - Bachelor’s Degree or an equivalent combination of education and/or experience - A senior ACH domain expert with hands‑on experience in the NACHA market, capable of engaging with bank stakeholders up to C‑level - Demonstrated success as a lead business analyst leading and implementing ACH projects in a global, cross-functional team environment - Deep practical expertise in ACH processing, NACHA rules, terminology, and operating models - Accredited ACH Professional (AAP) certification highly preferred - Proven experience leading or supporting ACH implementations on GPP and/or leading ACH platforms in the US market - Act as a coach and subject matter expert on NACHA-related topics for the team - Develop material for knowledge transfer and training purposes - Regarded as the ACH expert in the broader team - Anticipates NACHA business and industry issues as a basis for recommending large scale product, process or service improvement - Provides authoritative advice in area of specialty – helps structure management decision making in areas of important business impact - Business analyst certification is a plus Benefits - Enjoy unlimited vacation, subject to local regulations and business priorities - Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave - Access confidential one‑to‑one support through our Employee Assistance Program - Connect with our network of Wellbeing Champions and Gather Groups - Take part in monthly events and initiatives designed to help you thrive—inside and outside of work - Medical, life and disability insurance, retirement plans, lifestyle, and other benefits* - Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you - Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra - Access online learning and accredited courses through our Skills & Career Navigator tool - Take part in our global recognition program, Finastra Celebrates - Share your voice through regular employee surveys that help shape our culture and ways of working

• Lead your team in building and executing strategic territory plans that accelerate pipeline and drive quota achievement. • Maximize territory performance by directing resource allocation, optimizing coverage models, and reducing unnecessary travel or selling costs. • Own the US Net New sales strategy , ensuring strong performance across bookings, revenue, and pipeline generation. • Understand key market drivers and collaborate across customer and internal stakeholders to remove blockers and create momentum. • Build strong executive‑level relationships with customers and prospects to influence decision‑making and long‑term engagement. • Shape and support complex, high‑value deal strategies , ensuring the team clearly articulates commercial value and negotiates effectively. • Guide the team to analyze prospect financials and tailor their approach to drive conversion. • Ensure consistently strong consultative and value‑based selling , resulting in well‑qualified opportunities. • Oversee accurate reporting across forecasting, pipeline, budgets, and territory analytics , ensuring operational excellence. • Maintain a healthy sales engine through disciplined pipeline development and high‑quality sales activities. • Cultivate relationships with industry influencers and stay ahead of competitive and product developments. • Mentor and develop your team, elevating their selling capability, territory management, and business acumen. • Recruit top talent, deliver impactful onboarding, and guide ongoing coaching, performance management, and career progression. • Foster a culture of innovation, accountability, and adaptability, encouraging the team to embrace new approaches and continuous improvement.

Title: Senior Subject Matter Expert Location: Atlanta Job Description: Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. Senior Subject Matter Expert (SME) –PAYplusUSA (PPUSA) Location: Atlanta, GA Product: FinastraPAYplusUSA Client Environment: U.S. Banking Client Employment Type: Full-time Role Overview The Senior PPUSA Subject Matter Expert (SME) is a seasoned professional responsible for providing deep functional and technicalexpertisein Finastra’sPAYplusUSA solution in a production banking environment. This role supports a U.S. bank client and plays a critical part in complex issue resolution, configuration advisory, and client engagement. The SME works independently with minimal guidance and acts as a trusted advisor across Finastra and client teams. Key Responsibilities Functional & Product Expertise - Provide in-depth subject matterexpertisein FinastraPAYplusUSA across configuration, processing flows, and production operations - Apply strong conceptual and practical knowledge of PPUSA with working knowledge of related payment platforms - Act as a product authority for complex configurations, system options, and payment processing behavior Issue Investigation & Problem Solving - Lead investigation of complex L2/L3 production issues including defect triage and root cause analysis - Recreate issues using GUI, database analysis, and trace logs - Analyze PPUSA core tables, business flows, traces, and system behavior - Review end-to-end payment processing flows anddetermineconfiguration vs. code-related issues - Execute solutions and support QA/L2 during validation Client & Stakeholder Engagement - Participate in client escalation calls - Explain complex technical issues clearly to client and internal stakeholders - Provide structured status updates, risk assessments, and next steps - Act as a trusted advisor to PAS Leads, Advisors, and bank stakeholders Operational Impact & Collaboration - Own end-to-end accountability for assigned PPUSA processes or operational objectives - Work closely with L1, L2, QA, Product Management, and Development teams - Operatewithin broad guidelines while exercising sound professional judgment Required Skills & Experience Technical Expertise - Strong hands-on experience with FinastraPAYplusUSA (mandatory) - Recent relevant PPUSA experience within the last four years - Strong skills in trace analysis, database investigation, and rule configuration Professional Skills - Ability to solve complex problems using analysis of multiple data sources - Works independently with minimal guidance - Strong analytical and decision-making skills Business & Communication Skills - Understanding of U.S. payment processing and banking operations - Awareness of market best practices and Finastra’s competitive positioning, Finastra ecosystem - Strong written and verbal communication skills - Comfortable interacting with senior client and internal stakeholders Career Level This is a senior, seasoned individual contributor role. Career progression typically focuses on depth ofexpertise, client impact, and platform mastery rather than people management. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: · Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. · Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. · Medical, life & disability insurance, retirement plan, lifestyle and other benefits* · Sustainability: Benefit from paid time off for volunteering and donation matching. · DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). · Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. · Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. *Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra! Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.

Design and implement robust backend services and APIs, write clean code using Python/C#/.NET, conduct code reviews, and collaborate with front-end developers to ensure seamless integration of enterprise applications.

Title: Operations Strategy Lead - 12 Month Contract Location: Atlanta Job Description: Full time job requisition id REQ0326_0036777 Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. What Will You Contribute? The Operations Strategy Lead will play a critical role in advancing Finastra’s strategic agenda by supporting the planning, execution, and management of high-impact initiatives across the organization. Reporting to & working closely with the Chief Operating Officer and senior leaders, this role provides analytical rigor, market insight, and program leadership to drive key strategic priorities forward. This position requires regular engagement with senior management, cross-functional teams, the Executive Leadership Team (ELT), and external advisors. Strategic initiatives will span multiple business units and central functions, with primary focus on the COO organization, including: Sales Operations, Analytics, Customer Insights, Strategic Initiative Program, Cross-Sell & Partnerships, License Compliance, and Divestitures. The successful candidate will be a highly motivated self-starter with strong analytical capabilities, exceptional communication skills, and the ability to operate effectively in a fast-paced, agile, and collaborative environment. Responsibilities & Deliverables: Strategic Planning & Analysis - Support the development and execution of the COO team’s strategic priorities and long-term vision. - Conduct analytical and research work to inform key initiatives, including: - Industry trend and market analysis - Best practice benchmarking - Financial modelling and business case development - Ad-hoc analysis as needed - Synthesize findings and communicate insights, recommendations, and program updates to senior stakeholders. Cross-Functional Collaboration - Partner with business units and central functions to design, shape, and execute strategic projects. - Gather data, solicit perspectives, and build consensus across stakeholder groups. - Prepare clear, concise presentations and recommendations for senior leadership, including the ELT and Board-level discussions. Program & Project Management - Provide program management support for priority initiatives across the COO portfolio. - Create and manage project timelines across multiple concurrent initiatives. - Identify, track, and mitigate risks, issues, and dependencies. - Deliver project status updates and strategic insights to relevant senior stakeholders. - Provide targeted delivery support for specific initiative components on an ad-hoc basis. Business & Market Insight - Develop and maintain a deep understanding of Finastra’s product portfolio, commercial models, and services. - Monitor the FinTech ecosystem, competitive landscape, emerging technologies, and markets relevant to Finastra’s growth strategy. Executive Support - Provide bespoke analytical and strategic support for Executive-level projects, including ELT, Board, and external stakeholder engagements. Required Skills & Experience: - Experience in a top-tier management consulting firm. - Background in software and/or financial services strongly preferred. - Strong strategic thinking skills and the ability to work with complex data and information. - Excellent analytical, financial modelling, and problem‑solving capabilities. - Outstanding written and verbal communication skills, with ability to present complex concepts clearly and concisely. - Proven ability to develop and maintain strong working relationships with stakeholders at all organizational levels. - Ability to work independently and collaboratively in a fast-paced, agile environment. The above statements describe the general nature and level of work being performed in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Finastra is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation during the recruitment process, please contact your recruitment partner. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: · Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. · Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. · Medical, life & disability insurance, retirement plan, lifestyle and other benefits* · Sustainability: Benefit from paid time off for volunteering and donation matching. · Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. · Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra! Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.

Manage product lifecycles, conduct market research to identify opportunities, and develop strategies for product enhancements while serving as the primary contact for product inquiries and driving growth initiatives.

Manage customer requests and technical issues, ensuring timely resolution and satisfaction. Conduct root cause analysis and participate in client meetings to enhance communication and support effective product usage.

Title: Product Manager Locations: Atlanta, GA United States Portland, OR United States time type Full time Hybrid job requisition id REQ0126_0036007 Job Description: Who are we? At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries. What will you contribute? Reporting to Sr. Director, Product Management, the Product Manager will manage life cycles of assigned products or services to optimize profit and meet client expectations, marketing, financial, and corporate growth objectives. This includes business case development, market research, development of product marketing strategies, advertising, promotion, and strategies associated with new and existing products(s). Tracks and monitors projects and provide needed information to all impacted areas of the company. Responsibilities & Deliverables: Your deliverables as a Product Manager will include, but are not limited to, the following: - Gain a deep understanding of the customer experience, identify and fill product gaps, generate new ideas that grow marketshare, and drive growth. - Manage the entire product lifecycle from strategic planning through go-to-market. - Identifies product market opportunities through market research, customer profiling, needs analysis, market sizing and competitive analysis. - Serves as the key contact for product questions and new product ideas which surface from customers, sales, or market research. - Identifies and analyzes critical issues related to the product design and promotion of the product(s). - Translates product strategy into recommendations and feature definition to address market opportunities. - Provides overall direction for product enhancements and general product development requirements. - Works with product marketing department to develop effective communication activities and programs including product positioning and collateral development - Lead product focus groups - Lead user conference sessions and general industry topics. - Develop and implement methods and procedures for monitoring projects such as preparation of records of expenditures and research findings, progress reports and staff conferences, in order to inform management of current project status. - Manages the resolution of escalated customer problems. Escalates problems and issues to other departments when needed. - Develops proper and thorough documentation (internal and external) describing enhancements as appropriate. - Identifies continuous improvement opportunities for Product Management processes. - Vendor Management including maintaining a directory of vendors with contact information and other pertinent data as well as analyzing potential future partner relationships. Required Experience: - Relevant financial services software experience (support, etc.). - Financial Industry experience. - Experience working with project management software application analysis, design or implementation (knowledge of project management principles). - Proven track record of product management accomplishments and initiatives with demonstrated success in product launches and end-to-end execution of marketing strategies. - Consumer lending operations, credit policy, and/or mortgage banking, financial institution product management experience preferred. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: - Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. - Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. - Medical, life & disability insurance, retirement plan, lifestyle and other benefits* - Sustainability: Benefit from paid time off for volunteering and donation matching. - DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). - Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. - Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. - Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra! Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.