Finastra

• Partner with Product and Technology teams to support the redesign and optimisation of end to end customer journey in line with modernisation goals. • Contribute to the rewrite and enhancement of the modernised customer journey, ensuring alignment with future state product capabilities and customer needs. • Work with the COO services and support functions to ensure customers are operationally and experientially ready for migration and upgrade activities. • Develop the new modernised frameworks, playbooks, and guidance to support a consistent customer onboarding and transition experience. • Support the execution of the COO led transformation program by coordinating cross functional activities across Product, Technology, Sales and Operations. • Track milestones, manage dependencies, and ensure timely delivery of key initiatives. • Prepare and deliver regular updates, insights, and recommendations to the COO leadership team. • Maintain governance structures, dashboards, KPIs, and reporting frameworks to enable transparency and decision-making. • Assess the current landscape of customer facing documentation, support materials, and service content to identify gaps, duplication, and inconsistencies. • Support the design of future state documentation strategies, workflows, governance models, and standards. • Drive execution and usage of documentation improvements, including restructuring, content updates, and migration of materials. • Ensure all materials are clear, accessible, and aligned to the evolving customer journey in partnership with the marketing team. • Build and maintain playbooks, repositories, templates, and taxonomies to ensure consistency and scalability across the Services and Support teams. • Establish and document repeatable processes to improve efficiency and reduce operational friction. • Enable Services, Success, and Support teams with high quality consistent narratives, product summaries, and customer facing content. • Ensure transformation artefacts are well organised, current, and easily accessible.

• As a Junior Sales Executive, you will be part of the Sales organization. • Play a role in generating revenue by selling software solutions and services to new prospects and/or existing clients. • Create and manage a strategic territory plan to ensure a substantive sales opportunity pipeline. • Develop prospects through individual efforts, promoting and selling solutions to new or existing clients at all levels, especially the senior executive level. • Lead the acquisition of new clients and focus on closing direct sales of products and/or services. • Responsible for account management of customers through key stages of their journey, from acquisition to long-term satisfaction.

• Provide expert-level functional and technical support for Payments platforms, with emphasis on NACHA / ACH processing and FGPP flows • Own complex and high-severity customer issues across the full support lifecycle, including investigation, resolution, validation, and customer communication • Act as a senior escalation point for issues impacting customer operations and business continuity • Analyze and troubleshoot NACHA file creation, validation, settlement, returns, and exceptions • Understand the operational and compliance impact of payments issues and support customers accordingly • Drive improvements in First Contact Resolution (FCR) and Mean Time to Resolution (MTTR) through accurate triage and strong root cause analysis • Identify repeat issues and collaborate with Product and Engineering teams on permanent fixes • Create and maintain high-quality Knowledge Articles (KAs) for repeat issues, known errors, and standard operating procedures • Support self-service and case deflection initiatives by ensuring knowledge is clear, reusable, and consistently applied • Provide guidance and mentoring to less-senior engineers, enabling independent resolution and skill development • Partner with Product, Engineering, Infrastructure, and Release teams to diagnose defects, validate fixes, and support deployments • Support disaster recovery exercises, upgrades, and change events, including testing and post-change validation.

• Play a critical role in expanding and retaining business within a portfolio of existing Bank, Credit Union, and Financial Institution clients. • Drive renewals with added value and uncover/close new revenue through strategic cross-selling and up-selling of Finastra’s Lending and Mortgage Solutions, including LaserPro and Mortgagebot. • Build strong executive relationships and deeply understand each client’s business goals and operational landscape. • Act as a trusted advisor—aligning our technology solutions to deliver measurable impact. • Exceed client expectations, achieve revenue growth targets, and become a catalyst for innovation and transformation within your accounts. • Cultivate and maintain strategic relationships with key stakeholders across a defined set of existing customer accounts. • Lead the renewal process while identifying and closing opportunities to expand Finastra’s footprint through additional product offerings. • Develop tailored account strategies that align Finastra’s solutions with each client’s business goals and industry challenges. • Collaborate closely with internal teams including Solution Consulting, Value Engineering, and Client Services to deliver value-driven proposals. • Serve as the escalation point for client issues, driving resolution while maintaining high customer satisfaction. • Conduct regular business reviews and strategic planning sessions with clients to ensure continued alignment and value delivery. • Maintain accurate and up-to-date sales pipeline data and account plans in Salesforce to support forecasting and performance tracking. • Meet or exceed assigned sales targets, consistently delivering against revenue and growth objectives. • Stay current on Finastra’s offerings, industry trends, and competitive landscape to effectively position our value proposition. • Champion a customer-first mindset while driving adoption and utilization of Finastra’s broader solution portfolio.

Role Description This role of the SME is to be the client's technical focal point for the client's FGPP in production. To troubleshoot and solve issues in production. Qualifications - Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage. - Deep FGPP business and functional knowledge. - Proven hands-on FGPP configuration experience: profiles and rules setup, not only setup design. - Customer-facing experience: leading technical calls. - Experience with FGPP (not only Classic GPP) 4.6.X and above. Requirements - Manage escalations from L2 for complex and advanced issues. - Provide guidance and support for configuration changes needed to resolve issues. - Identify root causes, recreate issues, analyze traces and provide immediate workarounds. - Perform complex configurations to provide solutions. - Use GUI, DB and traces to perform analysis. - Understand FGPP core Tables & fields (i.e. logical fields, xpath, object rules, profile_udfs, cache_refresh). - Review the payment processing flow and compare it with the error to pinpoint the issue. - Analyze traces to pinpoint the issue, understand what causes it, determine if the failure requires a code fix or can be resolved through configuration. - Perform the complex configurations (Pre post rules) and check-in in BA master for the Project branches. - Provide setup/configuration solutions to the customer. - Escalate to L3 if a code fix is necessary. - Support QA/L2 in testing fixes. - Join customer calls as needed to assist L2s. - Lead the conversation: Explain issues, provide status updates, and outline next steps. - Work closely with L1 and L2 teams to provide consultation and guidance. - Support Advisors and PAS Leads: Join calls as requested, provide updates and feedback of escalated cases. Benefits - Enjoy unlimited vacation, subject to local regulations and business priorities. - Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave. - Access confidential one-to-one support through our Employee Assistance Program. - Connect with our network of Wellbeing Champions and Gather Groups. - Participate in monthly events and initiatives designed to help you thrive—inside and outside of work. - Medical, life and disability insurance, retirement plans, lifestyle, and other benefits. - Paid time off for volunteering and donation-matching opportunities to support causes that matter to you. - Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra. - Access online learning and accredited courses through our Skills & Career Navigator tool. - Take part in our global recognition program, Finastra Celebrates.

• Maintain appropriate sales development activity to ensure healthy pipeline management. • Proactively build relationships with all accounts, expanding the sphere of influence within account base. • Manage complex enterprise sales process, working with key stakeholders in product, business line, technology and procurement. • Use a consultative sales approach to develop account plans and identify specific needs for each bank. • Work collaboratively with the Sales Executives to jointly grow the business. • Become a trusted advisor and operate as the primary payments point of contact for Finastra within assigned book of business. • Strong relationship building skills both internally and externally. • Active use of CRM for account activity and reporting. • Responsive, reliable and results oriented. • 20-25% travel required.

Title: Sr. Manager - Program Management Office - Cybersecurity Location: Atlanta time type Full time Hybrid job requisition id REQ1025_0035156 Job Description: Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. What will you contribute? As part of the Cybersecurity Strategy & Operations Organization, the Project Management Office (PMO) is responsible for matrix managing projects spanning cybersecurity, technology, and business areas. As the Head of Information Security Program Management, you will play a critical role in safeguarding our organization’s digital assets and ensuring the confidentiality, integrity, and availability of sensitive information.We are currently seeking an experienced Manager to take a leadership role in the PMO and provide program and or project management services for both strategic and tactical initiatives. This role typically manages several highly complex projects or programs that have significant impact across Finastra leveraging best practices driven by PMI’s and or Agile frameworks.This individual will lead several steering committees and is ultimately responsible for the successful execution of one or more programs or projects by managing people (project managers, suppliers, and co-workers) with different skills who have been brought together as a team to complete a program of work according to a plan and budget. Responsibilities & Deliverables: Your deliverables will include, but are not limited to, the following: - Develop, manage and report on all projects in the Information Security Program Portfolio - Oversee employees assigned to manage specific projects, ensuring they have a distinct beginning and end. - Manage a group of project managers as the portfolio expands (both internal and external) responsible for developing project plans and schedules for all major security initiatives. - Ensure that projects adhere to key constraints, including budgets, resource allocation, and timelines. - Track, communicate, and mitigate project risks wherever possible. - Lead project teams as needed, providing guidance and ensuring alignment with security objectives. - Own critical communication and resolution for issues that introduce risk or disrupt critical project paths. - Participate in cross-functional teams to develop and improve policies and procedures within the technology organization and the Information Security Office. - Drive the planning and create the collateral required for annual budget planning. Preferred Experience - Bachelor’s degree in information technology or business management. - PMP and Agile certification. - Program / Project Management experience in a systems development or product development. organization. - Experience in directly managing a Project Management Office and a team of project and program managers. Skills and Knowledge - Strong project management skills demonstrated for challenging client, inter-related or technically oriented projects. - Experience in demonstrating leadership/influence and collaboration in a matrix-managed environment, and across multiple and diverse groups. - Critical thinker with good judgment and initiative. - Strong understanding of Project and Portfolio Management (PPM) Methodology. - Strong written and oral / presentation skills. - Strong interpersonal skills, including the ability to work across the organization and interact / influence / negotiate effectively at all levels of management and peers in demonstrating leadership/influence and collaboration in a matrix-managed environment, and across multiple and diverse groups. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for: Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work. Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.* Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you. Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working. *Specific benefits may vary by location. At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra. Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.

• This role will develop and execute account strategies to drive client retention and growth within US Payments accounts and/or territory. • As the strategic point of contact in selling Finastra solutions, it will require coordinating the involvement of internal stakeholders, including senior management, in order to meet account performance objectives and client expectations. • Establish a joint strategy and plan for the named accounts to drive the continued investment and expansion of existing Finastra products and the identification of new opportunities for growth across Finastra products and solutions. • Build strong and positive relationships with clients at various levels including executives across business and IT domains maintaining regular touch points. • Lead and collaborate the extended Finastra team for account planning, new project opportunities and to ensure business objectives and customer expectations are met. • Establish and maintain a deep understanding of the client operating environment, their business objectives, strategic initiatives, key stakeholders and influencers in the relevant business domains. • Identify new sales opportunities and build a pipeline for Finastra products and services, engage and support of internal stakeholders such as Solution Consultants and/or Sales Executives to advance the sales pursuit to close. • Act as a point of escalation for client resolution on issues. • Ensure client challenges are resolved in a timely and professional manner and comply with agreed upon Service Level Agreements. • Establish regular business update meetings with appropriate client personnel to provide visibility to Finastra products and solutions and align to client initiatives. • Ensure and maintain sales forecasting data in sales reporting system to allow for opportunity management and reporting. • Close business to meet forecast commitments and sales quotas. • Maintain well documented knowledge about clients’ businesses via Account Plans and in sales tracking system. • Provide monthly sales status updates. • Stay abreast of current industry trends, competitors, and current/new company products and services.

• Support Finastra’s sales force by navigating the customer journey through exceptional thought leadership and hands-on product know-how in the Payments space. • Proactively engage with the sales teams, customers, partners and prospects to drive business opportunities in the region.

Role Description An expert Business Analyst with deep knowledge of the payments industry, specifically ACH payments and NACHA standards, and a strong understanding of bank-specific business processes and customer-facing skills. This role involves extensive customer interaction and is a leading consulting role in software delivery and implementation processes from design through deployment to the customer. - Expert knowledge of NACHA standards and ACH payments - Act as a hands-on strategic leader, providing governance and expert oversight for the end-to-end GPP ACH solution - Provide subject matter expertise and best practice guidelines on how to best utilize and implement ACH for Tier 0-2 banks - Provide coaching and direction to the delivery teams on ACH implementation, to ensure the delivery of a best-in-class solution - Determine where the customer requirement fits within the standard industry practice and align them to Finastra’s GPP product - Write detailed business requirements (user stories) and functional solutions - Participate in customer requirements analysis workshops to provide ACH expertise - Knowledge transfer to customer and internal stakeholders - Focal point for internal teams on ACH flows, usage and industry best practices - Provide accurate and consistent status reporting to stakeholders at different levels - Negotiate with and influence key stakeholders internally and externally within their area of expertise Qualifications - Bachelor’s Degree or an equivalent combination of education and/or experience - A senior ACH domain expert with hands‑on experience in the NACHA market, capable of engaging with bank stakeholders up to C‑level - Demonstrated success as a lead business analyst leading and implementing ACH projects in a global, cross-functional team environment - Deep practical expertise in ACH processing, NACHA rules, terminology, and operating models - Accredited ACH Professional (AAP) certification highly preferred - Proven experience leading or supporting ACH implementations on GPP and/or leading ACH platforms in the US market - Act as a coach and subject matter expert on NACHA-related topics for the team - Develop material for knowledge transfer and training purposes - Regarded as the ACH expert in the broader team - Anticipates NACHA business and industry issues as a basis for recommending large scale product, process or service improvement - Provides authoritative advice in area of specialty – helps structure management decision making in areas of important business impact - Business analyst certification is a plus Benefits - Enjoy unlimited vacation, subject to local regulations and business priorities - Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave - Access confidential one‑to‑one support through our Employee Assistance Program - Connect with our network of Wellbeing Champions and Gather Groups - Take part in monthly events and initiatives designed to help you thrive—inside and outside of work - Medical, life and disability insurance, retirement plans, lifestyle, and other benefits* - Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you - Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra - Access online learning and accredited courses through our Skills & Career Navigator tool - Take part in our global recognition program, Finastra Celebrates - Share your voice through regular employee surveys that help shape our culture and ways of working