Dyson

• Evaluate requests, constraints, and requirements to support prioritization and alignment with business priorities/objectives • Manage risks and issues and take corrective actions • Develop, strategize, design, and plan all aspects of assigned programs/projects based on analysis of program requirements/criteria, including impacts across field/corporate teams • Continuously evaluate program and implement process improvements • Provide data-driven recommendations to management to improve program efficiency based on evolving business needs • Coordinate and lead meetings and communication with cross-functional stakeholders • Coordinate and develop communications strategies for delivery to the right audience, ensuring messaging is clear and targeted • Work as a liaison between departments to identify gaps and ensure alignment across stakeholders • Identify and engage the appropriate resources from other departments where their expertise will be needed to complete projects and close identified gaps • Facilitate alignment across stakeholders with competing priorities, driving decisions and next steps to support program/project progress • Manage program conflicts, detect and resolve issues effectively with stakeholders, ensuring impacts and dependencies are clearly understood • Establish and maintain tracking methods to capture milestones, dependencies, risks, and key deliverables, and adjust plans and/or resources to meet the needs of the program/project • Provide clear and consistent visibility into program status and progress to support stakeholder awareness and decision-making • Prepare updates and materials for stakeholders • Lead and organize meetings, briefings, and trainings as appropriate • Determine and create communication and rollout plans for initiatives • Assess ongoing support needs post-launch and confirm ownership • Pull and analyze reports to support budget development, forecasting, and tracking • Monitor and reconcile program/project-related budgets

• Analyze, design, program, debug, test, implement, deploy, and support software enhancements and new applications using Generative AI technologies • Contribute to the development and production deployment of GenAI-enabled applications, including LLM-powered workflows, RAG pipelines, and AI-driven user experiences • Support SDLC documentation across all phases, with a focus on deployment, evaluation, observability, safety, and monitoring • Interact with users to define requirements and support applications in production • Develop and modify application modules, including GenAI components • Build prompt workflows, retrieval layers, APIs, and cloud services • Troubleshoot production issues, including latency, hallucinations, and errors • Provide Level II production support for deployed systems • Design components, including LLM integrations and RAG pipelines • Implement CI/CD pipelines, containerization, and release processes • Develop RAG pipelines with embeddings, chunking, and vector search • Apply prompt engineering techniques, including few-shot prompting and structured outputs • Evaluate models for accuracy, relevance, and hallucination risk • Implement safety guardrails, including PII protection and prompt-injection defense • Execute testing, including unit, integration, and GenAI evaluation testing • Monitor production systems for latency, cost, usage, and errors • Support incident management with fallback and recovery strategies

• analyze, design, program, debug, test, implement, and support the privacy, security, and governance controls that protect generative AI technologies • safeguard GenAI-enabled applications, including LLM-powered workflows, RAG pipelines, plugins, skills, and autonomous agents • embed data protection, security guardrails, and responsible AI governance across the development lifecycle • support SDLC documentation across all phases, with a focus on data privacy, security guardrails, governance, compliance, and risk management • work with users to define requirements and support applications in production • design and implement data privacy controls, including PII/PHI detection, redaction, and data minimization. • build security guardrails, including prompt-injection defense, jailbreak prevention, and output filtering • establish governance for plugins, skills, and agents, including registration, approval, and lifecycle management • review and vet third-party plugins, skills, and agent tools for security, privacy, and compliance risks • define and enforce access controls, authentication, and least-privilege permissions for AI components • implement guardrails for autonomous agents, including action scoping, tool-use restrictions, and human-in-the-loop approval • apply data classification, retention, and residency policies across GenAI data flows • monitor AI systems for policy violations, data leakage, and anomalous plugin, skill, or agent behavior • maintain audit trails and logging for plugin, skill, and agent activity • support compliance with regulations and frameworks, including GDPR, CCPA, and the EU AI Act • provide Level II production support for security, privacy, and governance incidents • support incident response, including containment, escalation, and remediation.

• Proactively drive sales growth, market share, and unit sell-out within a defined area • Lead, coach, and develop Dyson Experts and Stylists to achieve and exceed weekly, monthly, and quarterly sales targets • Build and manage strong relationships with retail partners, store managers, JVPs, and franchisees to create an exceptional Dyson customer experience • Develop and execute strategic sales plans and activities at the store and area level • Conduct robust business discussions with vendors, leveraging market intelligence, sales data, and Dyson marketing plans • Analyse and interpret sales drivers to optimise visit frequency and account activity • Take the lead in developing and delivering inspiring and innovative training and vendor events, demonstrating clear ROI • Maintain active knowledge of all Dyson products, new product developments, competitor machines, and market intelligence to effectively communicate the Dyson difference • Ensure compliance across the Dyson range within retail partners' stores • Provide detailed weekly feedback on team and store performance to the Field and Retail Sales Manager, including key drivers, enablers, and inhibitors • Promote and demonstrate Dyson behaviours, ensuring adherence to Dyson policies and health and safety procedures

• Managing the acquisition, improvement, and disposition of properties within the organization's portfolio • Focus on strategic planning, project and transaction planning and delivery, and customer management • Implement and monitor comprehensive property transaction management plans • Provide reports and recommendations of current or new office locations • Facilitate planning, organizing, staffing and controlling of regional projects • Monitor project budgets, scope and schedules • Manage vendors in support of projects • Point of contact for RH and vendor personnel for regional real estate transactions • Audit contractual compliance, solicit feedback from users and communicate back to vendors • Work with local management to identify location needs

• Designs and develop large-scale, complex platform components that support core infrastructure, CI/CD pipelines, and cloud-native services. • Fully owns the development of low to medium-complexity platform systems end-to-end. • Capable of implementing and maintaining components across the entire platform stack, including infrastructure-as-code (IaC), middleware, service orchestration, and monitoring tools. • Conducts peer code reviews for junior and mid-level platform engineers (Level I and II), ensuring alignment with engineering standards and best practices. • Holds approval authority over deliverables produced by Level I and II platform staff. • Demonstrates strong skills in reverse engineering and refactoring existing platform code or automation to improve scalability, maintainability, and performance. • Delivers robust, testable modules using Test-Driven Development methodologies. • Applies platform design patterns and principles for reusable and extensible components. • Leads the design of infrastructure modules, CI/CD integrations, and system automation, particularly with a focus on high availability and fault tolerance. • Produces and maintains detailed technical design documents for platform services. • Performs design reviews for junior platform engineers, offering guidance on scalability, reliability, and operational concerns. • Plans and executes unit testing for all platform modules developed and reviews test coverage and results of junior staff. • Defines and documents integration testing strategies across platform services and environments. • Highly skilled in debugging and resolving infrastructure and platform-level issues, including deployment failures, environmental drift, and automation bugs. • Leads the analysis and resolution of moderate to complex issues in production platforms, defining incident response approaches and resolution playbooks. • Provides Level III support for critical production issues, collaborating across development, application, and security teams. • Performs additional duties as assigned in support of the platform team’s goals and cross-functional collaboration.

• Provide solutions in support of the current production systems including applying judgement when investigating and resolving more complex user questions • Creates complex ad hoc reports or queries in support of system functionality or user requirements • Implements new business processes to support system defect fixes, upgrades, and enhancements • Partners with support groups to provide integrated system support • Oversees and provides guidance to more junior Business Systems Analysts in all day-to-day application and production issues • Provides post-implementation support and enhancement/bug documentation as needed • Prepares, initiates, and drives customer training as needed • May provide maintenance and configuration of User tables • Documents business requirement for medium to complexed enhancement or defect/fix • Creates Test Plan and Test Cases in accordance with RH procedures • Communicates Business Requirements for medium to complexed enhancements/defects as required to other BSAs or SWEs • Perform Unit/System Testing as required for medium to complexed enhancements/defects; ensure test results are evaluated as Pass/Fail and documented • May implement system/configuration changes medium to complexed enhancements/defects • Develops system documentation and requirements in the design of new simple to medium systems or enhancements • Creates functional and system requirements for medium scale changes, potentially including propose screen layouts, validation requirements and error messages • Assesses upstream and downstream impacts of system changes and communicates with other departments/team to ensure an integrated solution • Ensures that business processes, policies, and procedures are supported by proposed System solutions • Documents different options for solutions • Identifies alternatives to solve business problems and proposes business processes and procedure modifications as needed • Works with the business development and QS teams to confirm solutions meet business requirements • Participates in or sometimes leads special projects • Collaborates with technical resources to resolve complex system issues • Ensures application systems are aligned with user needs, may exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results on small to medium special assignments • Leads small to medium projects on functional area

• Documents business requirement for enhancement or defect/fix • Creates Unit/System Test Cases in accordance with RH procedures • Communicates Business Requirements as required to other BSAs or SWEs • Perform Unit/System Testing as required; ensure test results are evaluated as Pass/Fail and documented • May be responsible for implementing system/configuration changes • Creates basic ad-hoc reports or queries in support of system functionality or user requirements • Assists in development of new business processes to support system defect fixes, upgrades, and enhancements • Works with support groups to provide integrated system support • Provides post-implementation support and enhancement/defect documentation as needed • Assists with customer training as needed • Provides maintenance and configuration of user tables • May assist development team with pre-QA testing (App) • Ensures that business processes, policies, and procedures are supported by proposed System solutions • Documents different options for solutions • Works with business development and QS teams to confirm solutions meet business requirements • Participates as a team member on special projects • Collaborates with technical resources to resolve basic system issues • Solves basic business problems as needed • Documents, leads reviews, and obtains formal approval from Business Owners, Development and QA for requirements for new systems or enhancements • Creates functional and system requirements for small scale changes

• Become an authority on Dyson products, understanding their features, benefits, and applications • Greet and assist customers with enthusiasm, providing a personalized and welcoming experience • Actively promote and demonstrate Dyson products, showcasing their unique features • Maintain a clean, organized, and visually appealing store environment • Keep track of inventory levels, assist with restocking, and report any inventory discrepancies • Collaborate with colleagues to ensure a seamless customer experience

• Acts as the first point of contact via phone call, email or callback for candidate/Field Offices/Clients on payroll/time entry system, or access issues related to the online time reporting system, compliance requirements, benefits, 401K, sick pay, verification of employment requests, Canadian ROE's & Availability, and tax inquiries/issues. • Resolve issues by using their diverse knowledge of Field Service Center Departments and Branch functions. • Processes and documents transaction or Initiate a form to be resolved by Payroll Operations. • Educates branch offices about timelines, procedures and the cost/benefit of various alternatives. • Educates candidates about the various self-service options via the websites and Interactive Voice Response (IVR).