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Headquartered in Kenilworth, New Jersey, Merck is a global pharmaceuticals company offering products that include biologic therapies, vaccines, prescription med
Key Account Manager
Location
Canada
Posted
3 days ago
Salary
0
Seniority
Lead
Job Description
Key Account Manager
Merck
Role Description The Associate Director of Key Accounts is a leadership role responsible for managing and developing relationships with a company's most important clients, driving revenue growth, and ensuring customer satisfaction. They develop strategic account plans, identify new business opportunities, and collaborate with internal teams across Canada and internationally to deliver exceptional service. Ultimately, they act as the primary point of contact for key accounts, overseeing all aspects of the client relationship and ensuring alignment with the company's strategic goals. - Relationship Management: Building and maintaining strong, long-term relationships with key clients, including C-suite executives. - Strategic Planning: Developing and executing strategic account plans to meet revenue targets and achieve client objectives. - Business Development: Identifying and pursuing new business opportunities within existing accounts, including upselling and cross-selling. - Collaboration: Working closely with internal teams (sales, marketing, operations, etc.) to ensure client needs are met and solutions are delivered effectively. - Performance Management: Monitoring account performance, tracking key metrics, and providing regular reports. - Contract Negotiation: Negotiating contracts and agreements with key accounts, writing pricing proposals and ensuring profitability and mutual benefit. - Issue Resolution: Addressing client concerns and resolving any issues that may arise, ensuring client satisfaction and retention. - Industry Knowledge: Staying current on industry trends, competitor activities, and market conditions to identify potential risks and opportunities. - Mentorship: In some cases, mentoring and coaching other members of the account management team. Qualifications - Bachelor’s degree in animal science, Business or related discipline. - Minimum of five (5) years Sales and/or Marketing or related experience. - At least two (2) years of experience leading initiatives or projects, with demonstrated accomplishments in influencing outcomes without direct authority. - Proficiency in Microsoft Office including Word, Excel, PowerPoint. - Fluency in French is required (for candidates based in Quebec only). - Must have a valid driver’s license. - Must be available for overnight travel (25%). Requirements - Strong Sales and Negotiation Skills: Essential for building relationships, closing deals, and managing contracts. - Strategic Thinking: Ability to develop and execute long-term account strategies. - Communication and Interpersonal Skills: Crucial for building rapport with clients and collaborating with internal teams. - Leadership and Teamwork: Ability to lead and motivate teams, both within the account management function and cross-functionally. - Problem-Solving and Analytical Skills: Essential for identifying and resolving client issues and making data-driven decisions. - Industry Knowledge: Understanding of the specific industry and market dynamics is required. Benefits - We may use artificial intelligence and automated tools to support our recruitment process. - All hiring decisions are made by our hiring managers. - We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. - We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. - We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. - We encourage applications from all qualified candidates. - We are committed to providing reasonable accommodation throughout the recruitment process.
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