• Own the full revenue relationship with your accounts — leading renewals, uncovering expansion opportunities, and unlocking long-term value. • Act as a trusted advisor to IT teams navigating Microsoft 365 governance. • Guide strategic conversations, connecting solutions to real outcomes. • Drive growth by identifying expansion opportunities (seat upgrades, cross-sell). • Accelerate adoption and retention by proactively guiding accounts from onboarding through expansion. • Own strategic conversations with key contacts through a rigorous discovery approach. • Strengthen multi-threaded relationships by coordinating with Technical Support, Product, and RevOps.

Role Description En tant que Gestionnaire de compte ShareGate, tu es l'architecte de la relation commerciale avec tes comptes : - Mènes les renouvellements, identifies les opportunités d'expansion et génères une valeur durable pour des organisations de taille moyenne, grande et enterprise à l'échelle mondiale. - Agis comme conseiller.ère de confiance pour des équipes TI qui naviguent la gouvernance Microsoft 365. - Découvres leurs besoins avant qu'iels ne les articulent, guides des conversations stratégiques et connectes nos solutions à leurs résultats. C'est un rôle à fort impact, où ton approche consultative et ta capacité à livrer des résultats feront toute la différence. Qualifications - 2+ ans d'expérience en gestion de comptes ou en vente dans un environnement axé sur les objectifs. - Excellentes aptitudes à la communication orale et écrite en anglais (le français est un atout). - Capacité démontrée à offrir des expériences client consultatives et axées sur la valeur. - À l'aise pour gérer un pipeline actif et t'adapter à des priorités changeantes. - Curiosité réelle pour les enjeux TI et l'écosystème Microsoft 365 (gouvernance, automatisation, adoption). - Atout : expérience en SaaS, en ventes tech ou en vente inbound ; familiarité avec HubSpot, Outreach, Gong ou d'autres outils CRM. - À l'aise avec les outils IA (ex. : Claude, Copilot, ChatGPT) au quotidien. Requirements - Propulser la croissance de ton portefeuille de comptes en pilotant les renouvellements et en identifiant des opportunités d'expansion. - Accélérer l'adoption et la rétention client en guidant proactivement les comptes de l'intégration à l'expansion. - Conduire des conversations stratégiques avec tes contacts en utilisant une approche de découverte rigoureuse. - Renforcer les relations multipartites en coordonnant avec le Support technique, le Produit et le RevOps. - Améliorer continuellement la performance de tes initiatives de rayonnement. - Maintenir une hygiène CRM irréprochable dans HubSpot. - Positionner les offres Pro et Entreprise de façon convaincante et personnalisée. Benefits - Salaire de base : 75k $ – 90k $. - Répartition de la rémunération : 65 % salaire de base, 35 % variable. - OTE : 115k $ – 138k $. - Programme LTIP, participation à la croissance à long terme de Workleap. - REER + Assurances collectives familiales + télémédecine + budget bien-être annuel. - Politique de vacances flexible. - Télétravail, avec accès à nos bureaux de Montréal. - Rassemblement en personne deux fois par an. - Claude accessible à tous. Company Description ShareGate est le leader en migration et gouvernance Microsoft 365, avec plus de 100 000 professionnels TI qui comptent sur sa simplicité imbattable. Il offre l’approche la plus simple, fiable et abordable pour migrer les données d’entreprise sur Microsoft 365. ShareGate est développé par Workleap Technologies, une entreprise de logiciels basée à Montréal.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed. What You'll Do: - Serve as primary client account manager for assigned client portfolio, interacting regularly with client management telephonically, electronically, and in person to ensure the highest level of client satisfaction - Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance budget is allocated efficiently so as to satisfy service requirements while controlling discretionary scope expansion and preventing unnecessary spending - Manage all service requests by understanding the issue in context, assigning the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with client and department leadership - Control the release of work requests to vendors to achieve monthly, quarterly, and annual financial objectives for the client and Lessen - Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions - Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects - Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications - Prepare and deliver routine and ad hoc communications and qualitative reports to the client that are impactful and of high professional standards - Proactively research, develop, and implement solutions to client requests that fall outside of standard procedure and historical precedent and are ambiguous in context, scope, and resolution process - Coordination with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues - Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable - Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities - Fosters a positive team environment and may provide coaching or mentoring to team members - Ensures confidentiality and accuracy of internal and external data - Performs ad-hoc projects and other duties as assigned - Travel required up to 25% What You'll Need: Professional Skills These are the professional skills we would expect from an individual fully established in this role. - Problem Solving - Advanced - Learning Agility - Advanced - Customer Service- Advanced - Verbal Communication- Proficient - Written Communication - Proficient - Relationship Management- Proficient - Prioritization - Proficient - Team Work - Proficient Role Specific Skills - Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required Minimum Qualifications - Bachelor’s Degree - 0-3 years of experience preferred Other Relevant Qualifications - Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

• The Patient Accounts Representative 2 works with patients, co-workers and external agencies to ensure the prompt payment and/or reimbursement of hospital and/or professional charges. • The Patient Accounts Representative 2 is responsible for the monitoring of patient accounts which includes, but is not limited to: claim submissions, researching and reviewing back end denials; determining appropriate action for submission of provider claims; outbound and inbound calls from insurance carriers, providers and patients; payment posting; collections; account adjustments and appeals.