Lessen LLC

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Account Director role plays a pivotal role in guiding our strategic vision supporting Account Management within the Commercial department. Tasked with uncovering growth opportunities, managing client concerns, and leading strategic initiatives, the Account Manager is a key contributor to the Operations teams for Reactive and Recurring Maintenance and Projects. *This role will be traveling up to 25% of the time. What You’ll Do: - Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations. - Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies. - Serve as the go-to contact for client communications, fostering robust relationships and exploring collaboration avenues. - Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals. - Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions. - Document client interactions, sales endeavors, and growth metrics to inform strategic direction. - Achieve or exceed targets related to account growth and upsell according to plan. - Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs. - Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs. - Proactively monitor and report client KPI and success metrics You Should Have: - A minimum of 3-5 years in roles related to account management, sales, or customer success. - Additional considerations made for experience focusing on property management. - Strong business acumen with an in-depth understanding of customer needs and pain points related to maintenance operations and project execution. - Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships. - Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management. - Financial analysis capabilities to make informed decisions based on financial data and profit margins. - Conflict resolution expertise to address and resolve potential disputes effectively. - Time management skills ensuring efficient handling of multiple accounts and projects. - Stakeholder management skills to liaise effectively with a variety of customer functional departments. - A proactive mindset to identify challenges and capitalize on opportunities, being self-motivated and driven to achieve business goals. - Demonstrated capacity to work autonomously, effectively prioritize tasks, and drive revenue growth through robust account management and sales strategies. - Capable of swift problem-solving, escalating issues when necessary, and ensuring client satisfaction is always at the forefront. - Engage cohesively with diverse teams to guarantee streamlined project execution. Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed. What You'll Do: - Serve as primary client account manager for assigned client portfolio, interacting regularly with client management telephonically, electronically, and in person to ensure the highest level of client satisfaction - Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance budget is allocated efficiently so as to satisfy service requirements while controlling discretionary scope expansion and preventing unnecessary spending - Manage all service requests by understanding the issue in context, assigning the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with client and department leadership - Control the release of work requests to vendors to achieve monthly, quarterly, and annual financial objectives for the client and Lessen - Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions - Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects - Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications - Prepare and deliver routine and ad hoc communications and qualitative reports to the client that are impactful and of high professional standards - Proactively research, develop, and implement solutions to client requests that fall outside of standard procedure and historical precedent and are ambiguous in context, scope, and resolution process - Coordination with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues - Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable - Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities - Fosters a positive team environment and may provide coaching or mentoring to team members - Ensures confidentiality and accuracy of internal and external data - Performs ad-hoc projects and other duties as assigned - Travel required up to 25% What You'll Need: Professional Skills These are the professional skills we would expect from an individual fully established in this role. - Problem Solving - Advanced - Learning Agility - Advanced - Customer Service- Advanced - Verbal Communication- Proficient - Written Communication - Proficient - Relationship Management- Proficient - Prioritization - Proficient - Team Work - Proficient Role Specific Skills - Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required Minimum Qualifications - Bachelor’s Degree - 0-3 years of experience preferred Other Relevant Qualifications - Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Customer Escalations Representative (CER) I is a member of the Account Operations team. This role involves working with and supporting the Customer Service Organization (CSO) team to ensure continued delivery of exceptional service to our clients. The CER I reviews and resolves client escalations and other complaints and communicates with residents regarding their maintenance experience. What You'll Do: - Identify, research, and resolve customer issues using the company's web-based systems and databases; enter information into databases, ensuring consistency and accuracy - Resolve disputes, escalations, and un-satisfied service confirmations; communicate with other teams to facilitate the timely resolution of escalated work orders - Provide information to leadership, peers and subordinates by telephone, electronically, or in person; serves as the point of contact for escalation and resolution handoff between shifts and/or other offices - Demonstrate professionalism in communication, relationship development, customer service, etc. - Shift flexibility may be required - Foster a positive team environment - Ensure confidentiality and accuracy of internal and external data - Perform ad-hoc projects and other duties as assigned What You Should Have: Professional Skills - Customer Service - Advanced - Verbal Communication - Proficient - Written Communication - Proficient - Teamwork – Proficient - Relationships – Proficient - Organizational Awareness - Proficient - Learning Agility - Proficient - Problem Solving – Advanced - Process Orientation – Proficient - Prioritization - Proficient Role Specific Skills - Computer Skills: proficiencies in Microsoft Word, Excel, Outlook are preferred Qualifications - High school diploma required - A minimum of 2-4 years’ experience in customer service call center environment required Other Relevant Qualifications - Associates degree preferred - Flexibility, adaptability and able to juggle multiple projects and priorities in a fast-paced environment - Strong alignment to our company values - Entrepreneurial Spirit, One Team, Passion for Service, and Integrity Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Vendor Sourcing Specialist supports the Exteriors department by sourcing, qualifying and contracting vendors, building collaborative relationships, monitoring and developing their performance, and acting as the prime point of contact for vendors over commercial, contractual and practical arrangements. The position is expected to use independent judgment and discretion to locate vendors and negotiate terms with those vendors in a way best benefiting the Company. What You'll Do: - Interview, identify and qualify new vendors in assigned market and service lines; establish and grow relationships with vendors through direct communication to achieve seamless, high-quality service and advantageous pricing. - Negotiate pricing and service terms with vendors for contracted services while maintaining margin requirements. - Communicate with vendors on insurance and other compliance requirements; ensure vendor meets the minimum requirements to work for Lessen. - Ensure proper and timely onboarding of new client accounts; initiate the recurrence of existing seasonal accounts. - Analyze opportunities and risks with vendors and vendor onboarding team; recommends resolution to leadership. - Analyze location alignment and capacity opportunities; recommends improvements to leadership - Understand varying scopes of work of our clients and convey those requirements to vendors. - Establish and grow relationships with vendors. - Take ownership of complex issues escalated by the client independently and with a sense of urgency; maintains responsibility for ultimate resolution and escalates the most consequential issues to department leadership with actionable recommendations for solutions. - Work with operations team to identify and terminate underperforming vendors. - Must be available to adjust work schedule during high peak periods when necessary. You Should Have: - Excellent Microsoft product skills - high-level experience with Excel and Word required. - Experience/ability to setup/lead meetings or plan remote business events required. - Bachelor’s degree or related experience. - Experience in Facilities, Supply chain, or Procurement preferred - 3-5 years customer service or related experience preferred Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Job Summary The Facility Manager will manage all day-to-day facilities activities for their client’s portfolio within their assigned region. The Facility Manager must be able to work in a fast-paced environment, prioritize multiple tasks, consistently make effective decisions under stressful conditions. The Facility Manager must establish strong client relationships and develop effective and consistent communication with the client. The Facility Manager will have overall responsibility and ownership for all facility service requests submitted by the client and will utilize best efforts in resolving the client’s facility issues rapidly. The Facility Manager will use independent discretion and decision making to help provide the client with direction on emergency response, service delivery and Capital planning and repair vs. replace opportunities. Additionally, this position is responsible for creating and developing relationships with internal clients and customers. What You'll Do · Manage and have ownership of the complete work order life cycle from creation to resolution including provide facilities helpdesk services · Hire and train vendors, review vendor bids and proposal and monitor and assess vendor performance Schedule, coordinate and manage outside contractors for the service completion within agreed upon SLA’s · Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services Manage building-specific maintenance requirements, disaster recovery services as appropriate and within health, safety and environmental procedures including · Develop key client relationships; collaborate with key stakeholders in markets to devise solutions to client issues · Provide regular client status updates, if applicable · Ensure confidentiality of internal and external data · Perform ad-hoc projects and other duties as assigned Respond to client inquiries, requests and concerns for timely issue resolution and maintain on-going client communication on resolution status to ensure client satisfaction. You Should Have · Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required · Bachelor’s degree or equivalent facilities management experience · 3 + years of facilities management experience · Experience with managing multiple vendors for day-to-day work order management and small to large capital projects · Client relationship management skills · Communication and organizational skills · Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus #IND1 Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Job Summary The Facility Manager will manage all day-to-day facilities activities for their client’s portfolio within their assigned region. The Facility Manager must be able to work in a fast-paced environment, prioritize multiple tasks, consistently make effective decisions under stressful conditions. The Facility Manager must establish strong client relationships and develop effective and consistent communication with the client. The Facility Manager will have overall responsibility and ownership for all facility service requests submitted by the client and will utilize best efforts in resolving the client’s facility issues rapidly. The Facility Manager will use independent discretion and decision making to help provide the client with direction on emergency response, service delivery and Capital planning and repair vs. replace opportunities. Additionally, this position is responsible for creating and developing relationships with internal clients and customers. What You'll Do · Manage and have ownership of the complete work order life cycle from creation to resolution including provide facilities helpdesk services · Hire and train vendors, review vendor bids and proposal and monitor and assess vendor performance Schedule, coordinate and manage outside contractors for the service completion within agreed upon SLA’s · Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services Manage building-specific maintenance requirements, disaster recovery services as appropriate and within health, safety and environmental procedures including · Develop key client relationships; collaborate with key stakeholders in markets to devise solutions to client issues · Provide regular client status updates, if applicable · Ensure confidentiality of internal and external data · Perform ad-hoc projects and other duties as assigned Respond to client inquiries, requests and concerns for timely issue resolution and maintain on-going client communication on resolution status to ensure client satisfaction. You Should Have · Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required · Bachelor’s degree or equivalent facilities management experience · 3 + years of facilities management experience · Experience with managing multiple vendors for day-to-day work order management and small to large capital projects · Client relationship management skills · Communication and organizational skills · Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Let’s say a resident has a leaking toilet. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives (maybe you!). After the work order has been created, our system and dispatch team send it to a qualified plumber in our network. Our Follow Up Team then ensures the toilet gets fixed in a timely manner and the resident is kept updated along the way. The schedule for this role is 11:00 AM - 8:00 PM on Monday, Tuesday, Wednesday, Saturday and Sunday. What You'll Do: - - The schedule for this role is 11:00 AM - 8:00 PM on Monday, Tuesday, Wednesday, Saturday and Sunday. - Develop and maintain positive client relations as required to ensure superior client satisfaction - Receive and handle customer calls and email requests for services - Manage real-time inquires while keeping track of and responding to commitments - Manage the scheduling and completion of all services assigned by customers; many of the services a Senior CSR will handle will be complex project type work {examples: closed stores or restaurants with multiple Affiliates involved} - Act as final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead - Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship - Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person; will be considered a point person for the handoff between shifts and/or other offices - May be required to run special reports for the Team Lead and/or Client, as well as provide analysis on performance trends - Demonstrate professionalism in communication, relationship development, customer service, etc. - Assist in training team members and provides constructive feedback as necessary - Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers - Shift flexibility may be required - Foster a positive team environment - Ensure confidentiality and accuracy of internal and external data - Perform ad-hoc projects and other duties as assigned - Role Specific Skills: - Computer Skills: proficiencies in: Microsoft Word, Excel, Outlook essential You Should Have: - High school diploma required - 4+ years of customer service experience preferred - Preferred experience as a CSR III - Basic troubleshooting knowledge and ability to articulate - Ability to communicate industry language Other Relevant Qualifications: - Undergraduate degree / internship preferred - Intellectual agility and adaptability - Property maintenance experience - Trades knowledge Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Let’s say a resident has a leaking toilet. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives (maybe you!). After the work order has been created, our system and dispatch team send it to a qualified plumber in our network. Our Follow Up Team then ensures the toilet gets fixed in a timely manner and the resident is kept updated along the way. The schedule for this role is 11:00 AM - 8:00 PM on Monday, Tuesday, Wednesday, Saturday and Sunday. What You'll Do: - - The schedule for this role is 11:00 AM - 8:00 PM on Monday, Tuesday, Wednesday, Saturday and Sunday. - Develop and maintain positive client relations as required to ensure superior client satisfaction - Receive and handle customer calls and email requests for services - Manage real-time inquires while keeping track of and responding to commitments - Manage the scheduling and completion of all services assigned by customers; many of the services a Senior CSR will handle will be complex project type work {examples: closed stores or restaurants with multiple Affiliates involved} - Act as final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead - Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship - Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person; will be considered a point person for the handoff between shifts and/or other offices - May be required to run special reports for the Team Lead and/or Client, as well as provide analysis on performance trends - Demonstrate professionalism in communication, relationship development, customer service, etc. - Assist in training team members and provides constructive feedback as necessary - Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers - Shift flexibility may be required - Foster a positive team environment - Ensure confidentiality and accuracy of internal and external data - Perform ad-hoc projects and other duties as assigned - Role Specific Skills: - Computer Skills: proficiencies in: Microsoft Word, Excel, Outlook essential You Should Have: - High school diploma required - 4+ years of customer service experience preferred - Preferred experience as a CSR III - Basic troubleshooting knowledge and ability to articulate - Ability to communicate industry language Other Relevant Qualifications: - Undergraduate degree / internship preferred - Intellectual agility and adaptability - Property maintenance experience - Trades knowledge Compensation - $20.00 - 21.00 hourly Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location. Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Summary The Facilities Coordinator will assist Facilities Manager in managing all day-to-day facilities activities for their client’s portfolio within their assigned region. The Facilities Coordinator will collaborate with the Facility Manager for all maintenance requests submitted by the client and will utilize best efforts in resolving the client’s maintenance issues rapidly. Additionally, this position is responsible for creating and developing relationships with internal clients and customers. The Facilities Coordinator processes work order requests and ensures timely resolution. What You'll Do · Assist in the coordination and execution of the complete work order life cycle from creation to resolution · Manage vendors to ensure services are completed within agreed upon SLA’s · Collaborate with Facilities Manager to work cross-functionally with other teams to manage vendors in region(s) · Help to develop work order management process and implement amongst teams to ensure consistency in work order management. · Develop client relationships; collaborate with key stakeholders in markets to devise solutions to client issues · Assist in monthly reporting, forecasting and asset management on all sites · Help develop and implement preventative, ongoing and anticipated maintenance/repair programs · Assist with development of operating and capital budgets for the assigned · Support the creation of work order forecasts by drawing on historical, current, and metric-based data · Attend regular client status meetings, if applicable · Ensure confidentiality of internal and external data · Perform ad-hoc projects and other duties as assigned You Should Have · Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required · The Facilities Coordinator must be able to work in a fast-paced environment, prioritize multiple tasks, consistently make effective decisions under stressful conditions. · Proficient in all people management processes, including recruitment, performance management and reward · Experience in building, growing and developing a team; including department structure design and resourcing · Experience in coaching and developing individual team members to reach their potential · Proficient in engaging a team through communication, processes, personal impact and influence · Bachelor’s degree or equivalent facilities management experience · 3+ years of facilities management experience · Experience with managing multiple vendors for day-to-day work order management and small to large capital projects · Client relationship management skills · Communication and organizational skills · Trade experience preferred Compensation: - $50,000- 55,000 annually and bonus - Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.

Job Summary The Facilities Coordinator will assist Facilities Manager in managing all day-to-day facilities activities for their client’s portfolio within their assigned region. The Facilities Coordinator will collaborate with the Facility Manager for all maintenance requests submitted by the client and will utilize best efforts in resolving the client’s maintenance issues rapidly. Additionally, this position is responsible for creating and developing relationships with internal clients and customers. The Facilities Coordinator processes work order requests and ensures timely resolution. What You'll Do · Assist in the coordination and execution of the complete work order life cycle from creation to resolution · Manage vendors to ensure services are completed within agreed upon SLA’s · Collaborate with Facilities Manager to work cross-functionally with other teams to manage vendors in region(s) · Help to develop work order management process and implement amongst teams to ensure consistency in work order management. · Develop client relationships; collaborate with key stakeholders in markets to devise solutions to client issues · Assist in monthly reporting, forecasting and asset management on all sites · Help develop and implement preventative, ongoing and anticipated maintenance/repair programs · Assist with development of operating and capital budgets for the assigned · Support the creation of work order forecasts by drawing on historical, current, and metric-based data · Attend regular client status meetings, if applicable · Ensure confidentiality of internal and external data · Perform ad-hoc projects and other duties as assigned You Should Have · Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required · The Facilities Coordinator must be able to work in a fast-paced environment, prioritize multiple tasks, consistently make effective decisions under stressful conditions. · Proficient in all people management processes, including recruitment, performance management and reward · Experience in building, growing and developing a team; including department structure design and resourcing · Experience in coaching and developing individual team members to reach their potential · Proficient in engaging a team through communication, processes, personal impact and influence · Bachelor’s degree or equivalent facilities management experience · 3+ years of facilities management experience · Experience with managing multiple vendors for day-to-day work order management and small to large capital projects · Client relationship management skills · Communication and organizational skills · Trade experience preferred Compensation: - $50,000- 55,000 annually and bonus - Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.