• Lead end-to-end program management across one or more product verticals, ensuring successful delivery from development through launch. • Drive integrated project plans across Content, Marketing, Product, Production, and Learning teams to keep workstreams aligned and on schedule. • Own and manage complex timelines spanning development, production, post-production, and go-to-market execution. • Partner with cross-functional stakeholders to identify risks, facilitate decisions, and maintain momentum across multiple concurrent initiatives. • Coordinate the delivery of course content, marketing assets, and supporting product experiences to ensure successful launches. • Support specialized workstreams including learning design, platform ingestion, and non-video content production. • Partner with Legal on talent agreements, licensing, intellectual property, NDAs, and release workflows, escalating issues proactively when needed. • Evaluate and improve cross-functional processes, communication, and operational workflows to increase efficiency and scalability. • Identify opportunities to leverage AI tools and automation to reduce manual work, improve visibility, and accelerate decision-making across teams. • Document and implement scalable processes, helping establish repeatable best practices as the organization continues to grow.

• Own end-to-end delivery of the platform across all business and technical workstreams, from strategy approval through launch and adoption • Translate Product-owned vision and priorities into an integrated, multi-phase roadmap with milestones, dependencies, and delivery timelines • Orchestrate cross-team execution so initiatives ship as a cohesive platform • Manage cross-workstream dependencies, sequencing, and constraints; surface impacts early and drive decisions that protect critical paths • Lead program governance (steering committees, executive reviews) with concise, decision-oriented updates, options, and recommendations • Own program-level risk and issue management: define mitigation plans, monitor execution, and escalate blockers with clear impact statements • Continuously maintain and re-baseline the integrated roadmap based on business priority changes • Partner with Product Management to align execution to roadmap intent • Drive operational readiness, change management, and enablement plans • Provide program-level financial oversight with Finance, including forecasting, budget risks, and variance drivers tied to delivery plans

• Reporting to the Program Manager, the Associate Program Manager is responsible for supporting the day-to-day operations of the Patient Support Program(s). • This is a position that includes supporting direct oversight of a team of reimbursement specialists, caseworkers, and/or administrative staff. • The Associate Program Manager will be expected to participate in client meetings, business reviews, continuous improvement, and training & development to deliver Program services to the Program sponsor(s). • Ensure that the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc is achieved. • Influential leadership of program staff across Canada. • In collaboration with the program manager, ongoing evaluation of program strengths, weaknesses and potential areas for improvement. • In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting. • In collaboration with the training team, author and implement program SOPs, work instructions, and any other training material. • In collaboration with the finance team, ensure monthly invoices are created accurately, vendor invoices are reconciled, and submitted punctually to the appropriate parties. • Participate/lead in respective client meetings and day to day client communications. • Participate as directed by the Program Manager in any special projects. • Make recommendations for changes in operations and assist in the execution of these changes. • Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance is achieved. • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities, and Change Controls. • Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.

• Maintaining accurate, up-to-date system data and documentation to ensure clarity and informed decision-making across all active projects • Identifying program collaborative opportunities across projects within the department • Exercising written and verbal communication and listening skills to support clarity, trust, and well-coordinated project execution • Showing initiative, inquiring thoughtfully, engaging in teamwork discussions, rapidly learning from experienced staff, and actively contributing within a group setting • Tracking, following up on project dependencies, and communicating status to leadership and Akamai stakeholders • Ensuring effective communications with stakeholders to plan activities, identify and manage dependencies for high visibility projects