• Reporting to the Program Manager, the Associate Program Manager is responsible for supporting the day-to-day operations of the Patient Support Program(s). • This is a position that includes supporting direct oversight of a team of reimbursement specialists, caseworkers, and/or administrative staff. • The Associate Program Manager will be expected to participate in client meetings, business reviews, continuous improvement, and training & development to deliver Program services to the Program sponsor(s). • Ensure that the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc is achieved. • Influential leadership of program staff across Canada. • In collaboration with the program manager, ongoing evaluation of program strengths, weaknesses and potential areas for improvement. • In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting. • In collaboration with the training team, author and implement program SOPs, work instructions, and any other training material. • In collaboration with the finance team, ensure monthly invoices are created accurately, vendor invoices are reconciled, and submitted punctually to the appropriate parties. • Participate/lead in respective client meetings and day to day client communications. • Participate as directed by the Program Manager in any special projects. • Make recommendations for changes in operations and assist in the execution of these changes. • Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance is achieved. • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities, and Change Controls. • Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.

• Maintaining accurate, up-to-date system data and documentation to ensure clarity and informed decision-making across all active projects • Identifying program collaborative opportunities across projects within the department • Exercising written and verbal communication and listening skills to support clarity, trust, and well-coordinated project execution • Showing initiative, inquiring thoughtfully, engaging in teamwork discussions, rapidly learning from experienced staff, and actively contributing within a group setting • Tracking, following up on project dependencies, and communicating status to leadership and Akamai stakeholders • Ensuring effective communications with stakeholders to plan activities, identify and manage dependencies for high visibility projects

Role Description As an Employee Relations Manager at RadNet, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century. You will align all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes. - Lead complex, high-risk internal investigations involving allegations of harassment, discrimination, retaliation, misconduct, ethics concerns, policy violations, and workplace conflicts. - Serve as a subject matter expert in employee relations, EEO, anti-harassment, anti-discrimination, and retaliation compliance. - Produce comprehensive, well-analyzed investigative reports outlining facts, findings, credibility assessments, and recommended outcomes. - Partner closely with Legal, Compliance, HRBPs, and Operations leadership to ensure investigative practices are aligned with company policy, internal protocols, and applicable federal and state laws. - Provide consultation and strategic guidance to leaders regarding corrective actions, conflict resolution, disciplinary decisions, and risk mitigation strategies. - Document investigative activities and case notes in case management systems in an accurate, objective, and timely manner. - Identify organizational trends and emerging risks; provide insights and recommendations to inform policy updates, leadership coaching, and preventative strategies. - Conduct periodic audits of employee relations cases to ensure consistency, quality, and compliance with internal standards. - Support ongoing development and refinement of employee relations policies, training materials, templates, and investigation frameworks. - Deliver training and coaching to leaders and HR colleagues on workplace conduct, conflict management, documentation practices, and investigation procedures. - Stay current on federal, state, and local employment laws (including Title VII, ADA, FMLA, FEHA, and state-specific regulations) to ensure ongoing compliance and provide timely guidance to internal stakeholders. Qualifications - Bachelor’s degree required; advanced degree in HR, Business, or related field preferred. - Minimum of 5+ years of progressive HR experience, including 3+ years of dedicated employee relations/investigation experience with focus on EEO, discrimination, harassment, and retaliation. - Strong working knowledge of multi-state employment laws and compliance requirements. - Demonstrated experience leading complex investigations in a large, matrixed organization; experience in a healthcare or shared services environment preferred. - Proven ability to manage confidential information and navigate sensitive situations with diplomacy, discretion, and sound judgment. - Exceptional written and verbal communication skills, including ability to prepare executive-level reports and present findings clearly. - Ability to build trust, influence leaders, and guide decision making with a balanced, objective, and legally compliant approach. Benefits - Comprehensive Medical, Dental and Vision coverages. - Health Savings Accounts with employer funding. - Wellness dollars. - 401(k) Employer Match. - Free services at any of our imaging centers for you and your immediate family. Pay Range $80,000.00 - $90,000.00/year

Role Description The Workforce Management Program Lead supports the management, optimization, and implementation of workforce management program tools in support of achieving organizational goals. You are responsible to implement lean, repeatable and scalable tools and techniques and independently represent the team within the broader organization. You will report into the Associate Director, Workforce Management. Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote Pay Transparency: The base pay for this role is: $67,813 - $89,004 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities - With support from leadership, help identify risks; respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutions. - Coordinate projects and processes to help ensure key milestones and service levels are met. - Partner with leadership to strategize, implement, and manage arrangements aimed at lowering overall cost or improving outcomes. - Partner with cross-functional teams to ensure action plans align with continuous improvement goals, and participate in collaboration with peers and cross-functional stakeholders. - Gather and analyze data, finding trends and insights, to root cause problems and identify countermeasures. - Provide recommendations that ensure financial discipline and quality. - Support identifying and implementing process improvement initiatives, as well as mindset shifts, to optimize operational efficiency and achieve performance targets. - Compliance with all applicable laws and regulations. - Other duties as assigned. Qualifications - 1+ years of professional experience in Workforce Management. - Extensive experience managing NICE IEX or InContact systems. - 1+ years of experience using data and metrics to drive improvements. - 1+ years of experience in process improvement and workflow design. - 1+ years of experience in developing and presenting information and recommendations aimed at Senior Leadership. - Proficiency in Excel or Sheets. Requirements - Bonus points: - ACA marketplace, provider network, claims, healthcare quality, or provider data experience. - Training or experience applying Continuous Process Improvement or Lean Six Sigma principles. - Experience with project coordination or management in a matrixed organization. - Contact center leadership experience. - Experience using SQL. Benefits - Full-time employees are eligible for benefits including: medical, dental, and vision benefits. - 11 paid holidays. - Paid sick time. - Paid parental leave. - 401(k) plan participation. - Life and disability insurance. - Paid wellness time and reimbursements.