• Design and battle-test list prices, discount curves, and price multiples for all existing and emerging technologies, with a specific focus on advanced AI capabilities and Compute Capacity Units (CCU). • Build comprehensive financial models encompassing COGS, revenue projections, and gross margin impact to ensure all pricing and packaging decisions drive sustainable business growth. • Develop and execute the transition frameworks (the "carrots and sticks") required to effectively and smoothly migrate existing customers from legacy pricing. • Own the ongoing effectiveness of the CCU meter, ensuring it remains compelling in the observability market and drives both customer adoption and revenue expansion.

• Architect comprehensive MarTech roadmaps that align with long-term client growth trajectories and business objectives. • Lead enterprise-level Adobe Experience Cloud (i.e. CJA, AJO, CDP, AEP, etc.) projects with minimal guidance, serving as the primary point of contact for sensitive or high-level strategic discussions. • Anticipate client needs and potential roadblocks, surfacing new business opportunities and putting "failsafes" in place before issues arise. • Own the delivery of client projects from a value perspective, ensuring service delivery to drive measurable business impact. • Manage project teams comprising multiple MarTech resources, ensuring cohesive delivery on complex initiatives. • Act as the final line of defense for quality; perform QA and sign-offs for team members’ work and guide colleagues on quality requirements. • Regularly build, optimize, and document internal team standards, processes, and knowledge-sharing banks to support team scalability. • Provide broad technical strategy across diverse MarTech tools, with a lean toward AEP, CJA, AJO, CDP, and/or Target.

• Own and evolve the product roadmap: keep roadmap items clearly scoped and appropriately prioritized, and ensure timelines reflect what’s realistically achievable given current development capacity • Drive the vision and execution for new AI product capabilities that enhance the efficacy of CHWs and CHW program leaders • Own the framework through which we will evaluate not just the ROI, but how we will approach it as another lever to eradicate the systemic biases that are at the root of many clients’ challenges • Maintain a regular cadence with the CEO and Head of Technology to stay aligned on priorities, progress, and team operations • Define the problem before the solution: scope new features by synthesizing end-user feedback, institutional customer requests, and internal strategic priorities • Bring market research and external design inspiration to the design process • Drive the requirements process: identify the decisions that need to be made as a feature moves from concept to detailed scope, partner with design to develop and evaluate concepts, review requirements drafted by your team, and walk engineering through them before development begins • Manage and develop a product team • Maintain help center documentation and release notes, ensuring customers and internal teams always know what’s changed and why • Be the connective tissue between institutional customers, end-users (CHWs), internal account teams, and engineering, translating questions, requests, and feedback in both directions • Help account teams and leadership navigate trade-offs when timelines shift, balancing customer needs, engineering capacity, and business priorities

• Lead product ownership activities, including defining product vision, managing priorities, and supporting delivery of product initiatives. • Conduct service design activities to identify user needs, business challenges, and opportunities for improvement. • Facilitate customer journey mapping, service blueprinting, and workflow definition sessions. • Gather, analyze, and translate business and user requirements into clear product requirements and actionable deliverables. • Manage and prioritize product backlogs based on business value, user impact, and project objectives. • Collaborate with cross-functional teams, including business stakeholders, designers, developers, and operational teams. • Ensure alignment between stakeholders through effective communication, workshops, and decision-making processes. • Define and optimize operational workflows to improve service efficiency and user experience. • Support continuous improvement by analyzing feedback, identifying gaps, and recommending enhancements. • Document processes, requirements, user journeys, and service design outputs.