IMPaCT Care

• Own and evolve the product roadmap: keep roadmap items clearly scoped and appropriately prioritized, and ensure timelines reflect what’s realistically achievable given current development capacity • Drive the vision and execution for new AI product capabilities that enhance the efficacy of CHWs and CHW program leaders • Own the framework through which we will evaluate not just the ROI, but how we will approach it as another lever to eradicate the systemic biases that are at the root of many clients’ challenges • Maintain a regular cadence with the CEO and Head of Technology to stay aligned on priorities, progress, and team operations • Define the problem before the solution: scope new features by synthesizing end-user feedback, institutional customer requests, and internal strategic priorities • Bring market research and external design inspiration to the design process • Drive the requirements process: identify the decisions that need to be made as a feature moves from concept to detailed scope, partner with design to develop and evaluate concepts, review requirements drafted by your team, and walk engineering through them before development begins • Manage and develop a product team • Maintain help center documentation and release notes, ensuring customers and internal teams always know what’s changed and why • Be the connective tissue between institutional customers, end-users (CHWs), internal account teams, and engineering, translating questions, requests, and feedback in both directions • Help account teams and leadership navigate trade-offs when timelines shift, balancing customer needs, engineering capacity, and business priorities

Role Description As a CHW Program Coordinator, you are the operational engine behind our CHW program in Georgia. You connect eligible patients to life-changing care, keep data clean and actionable, and ensure the program runs smoothly — even when things get complicated. You work closely with CHWs, Field Managers, and clinical partners, bridging the gap between people and the systems that support them. Qualifications - 1–3 years of experience in program coordination, research administration, or equivalent - Demonstrated experience with data collection, analysis, and protocol implementation - Proficiency in Microsoft Excel (reporting, data organization, pivot tables) - Strong written and verbal communication skills - Excellent organizational skills and keen attention to detail - Ability to work independently and solve problems effectively - Flexibility and adaptability in a fast-paced environment - Ability to work on-site in Atlanta, GA Requirements - Bachelor's Degree in Public Health, Social Work, Healthcare Administration, or a related field (preferred) - Experience with an EMR system such as EPIC or case management platforms (preferred) - Familiarity with SDOH screening tools (e.g., Hunger Vital Sign, USDA Household Food Security) (preferred) - Experience with program or research enrollment workflows (preferred) - Knowledge of Medicaid, D-SNP, or public benefits programs (preferred) - Comfort working in community health, social services, or healthcare settings (preferred) Benefits - Salary: Based on experience and location - Medical, dental, and vision insurance - 401(k) plan - Paid time off and parental leave - Employer-provided life insurance - Employee Assistance Program (EAP) - Professional development assistance - Mileage reimbursement for work-related travel Company Description IMPaCT Care is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

• Help organizations across the country demonstrate the impact of CHW programs, strengthen evidence for sustainable funding, and translate rigorous research into practical improvements that benefit patients with complex medical and social needs. • As an Evaluation Consultant, partner with health systems and community-based organizations nationwide to design, implement, and interpret rigorous evaluations of Community Health Worker (CHW) programs implemented using the evidence-based IMPaCT model. • Advise partner organizations on their evaluation strategy: co-create evaluation questions, select appropriate study designs (retrospective analyses, RCTs, quasi-experimental approaches, mixed methods), and recommend pragmatic tradeoffs to fit organizational capacity. • Help design analytic plans: help organizations develop statistical approaches (e.g., multivariable regression, propensity score methods, diff-in-diff) and analytic plans for evaluating their CHW programs. • Support data collection and measurement: help define outcomes and covariates, design surveys and data capture tools, and advise on EHR and administrative data extraction. • Build partner capacity: train staff on evaluation basics, data interpretation, and continuous quality improvement. • Support dissemination: help prepare evaluation sections for grants, reports, blogs, and presentations for stakeholders.

Role Description You are a hungry, hands-on technical leader who is excited about powering a growing tech-enabled healthcare services startup. You are the ultimate scale-shifter: hands on coding at one moment, and leading company tech strategy the next. You are excited to oversee an on/offshore team who builds and maintains the IMPaCT software application: the secret ingredient to CHW magic at scale. You have successfully navigated the thorny process of EHR integration. You have a strong security mindset. You know where the AI puck is going and can leverage it to create transformative efficiencies. What you'll do: - Oversee a team of 10 engineers who build and support the IMPaCT software application. - Serve as the primary on-shore production engineer, helping triage bug fixes on the production environment, and supporting DevOps and Customer Enablement teams in troubleshooting issues with customer data, SSO, or sFTP. - Guide the design and architecture of all new solutions, establishing, applying, and auditing design principles and coding standards to ensure robustness and HIPAA compliance. - Partner closely with the Product team to translate business requirements into a technical roadmap. - Drive project progress via JIRA and take accountability for engineering velocity and documentation quality. - Be relentless in ensuring that we deliver high quality software and maintain/extend the tooling that tests, monitors, and scales our systems. - Prioritize, refine, and execute on our technical backlog. - Lead a small team of security and IT professionals to maintain IMPaCT's strong security stance, ensure continued SOC2 compliance, and successfully complete security reviews for large-scale customer organizations. - Lead the execution of our EHR interoperability. - Lead the execution of our Data and Reporting Architecture/Infrastructure. - Ensure the technology budget meets business needs through effective prioritization and optimization. - Manage vendor relationships to maximize value and minimize unnecessary spend. - Guide tech strategy (including AI adoption) with a balance of innovation and fiscal responsibility. Qualifications - 3+ years experience in Engineering leadership in the healthcare space, preferably in a startup. - Experience within our tech stack: AWS-hosted microservice architecture, Java/Springboot, React, PostgreSQL. - Experience implementing integrations between health systems and EHRs. - Experience with building and supporting cloud-hosted, microservice architectures. - A security-first mindset with application development and cloud infrastructure. - Expertise with modern development practices, such as automated testing, IaC, CI/CD pipelines, containerization, unit testing, and vulnerability scanning. - Recent experience and comfort with being an individual contributor. Company Description Here at IMPaCT Care, we get out of bed every day to remake the American health workforce. We find, train and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 20 states by 50 organizations like Kaiser Permanente, the Veterans Affairs Administration and United Way. - IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. - We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun. - You get to work from home.

Role Description We're looking for a razor-sharp MBA or health-related graduate student or recent grad to join our team as a Market Intelligence Summer Associate. You're the ideal candidate if you have a passion for health equity, exceptional research and analytical skills, and the ability to communicate complex ideas with clarity and impact. In this fully remote role, you'll work closely with our SVP of Growth, Lindsey Watson, to: - Monitor and analyze market trends, competitor activities, and industry developments related to healthcare, social determinants of health, and community health workers. - Research policy issues that impact the community health worker market (e.g., state Medicaid requirements and incentives). - Conduct in-depth research using various sources, including industry publications (e.g. Health Affairs, CMS data, KFF reports), financial data, and market intelligence tools. - Synthesize findings into clear, actionable insights and recommendations, connecting the dots between disparate pieces of information to identify long-term opportunities and risks. - Collaborate with cross-functional teams (product, finance, services) to support strategic decision-making, providing data-driven insights to guide the organization's growth and impact. Qualifications - Excellent research and analytical skills, with the ability to gather and interpret data from a wide range of sources, including industry publications, podcasts, and Excel reports. - Strong critical thinking and problem-solving skills, with the ability to identify patterns, connect seemingly unrelated information, and draw meaningful conclusions. - Exceptional communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively to diverse audiences. - Comfort with ambiguity and a willingness to embrace the challenges and opportunities of working in an early-stage, fast-paced organization. - Passion for healthcare and a commitment to driving long-term, sustainable change in the industry. Benefits - Competitive compensation and equity grants. - Comprehensive benefits. - Unlimited PTO. - Opportunities for team-building and fun. - Work from home.

• lead the end-to-end journey of building, launching, and scaling customer Community Health Worker (CHW) programs • serve as the primary architect and account owner, translating complex visions into high-impact operational realities • lead meetings with senior executives, building trust quickly, adapting in real-time, and communicating clearly and with purpose to drive difficult decisions • translate customer vision into clear program designs including workflows, roles, metrics, and benchmarks • lead a matrixed team across workforce development, tech, and product to deliver CHW infrastructure that meets customer needs • use data and quantitative fluency to assess performance, regularly validating quality beneath the surface to identify root causes

• Build structured project plans that work backward from goals, tracking all deliverables, owners, and timelines across stakeholders. • Maintain real-time, accurate documentation in Salesforce and Asana. • Act as the central point of alignment between internal teams (Product, Tech, WFD, DCT). • Identify risks early and flag them appropriately before they become blockers. • Communicate the tradeoffs while preparing customers for risks, delays, or necessary tradeoffs.

• Deliver virtual trainings to Community Health Workers from organizations all across the country • Deliver virtual trainings to program leaders and stakeholders • Travel to different organizations across the country to provide on-site, elbow-to-elbow support with program launches and to provide ongoing training and development for established programs • Conduct on-site visits to Community Health Worker organizations to assess fidelity to the evidence-based IMPaCT model • Develop excellent stories that demonstrate the impact of CHWs • Develop and facilitate engaging custom workshops and provide troubleshooting to partner organizations • Deliver training using existing curricula that supports an evidence-based intervention • Direct training logistics, including registration management and scheduling • Provide administrative support for certification approval applications

• Work closely with leadership team to draft and submit grant proposals and government contract applications • Respond to state requests for proposals • Coordinate with stakeholders in multiple states • Draft proposals/LOIs, grant application narratives, and budgets

• Oversee a team of 15 engineers who build and support the IMPaCT software application • Prioritize, refine, and execute on our technical backlog • Deliver high quality software and maintain/extend the tooling that tests, monitors, and scales our systems • Serve as the primary on-shore production engineer • Lead a small team of security and IT professionals to maintain strong security stance • Guide tech strategy (including AI adoption) with a balance of innovation and fiscal responsibility