Motorola Solutions

Role Description We are looking for a Technical Program Manager to lead the delivery of complex, cross-functional programs across a global organization. This is a hands-on delivery role at its core, with responsibilities for team leadership and support. This person sits at the intersection of technology and delivery, someone with genuine technical depth and the program management discipline to drive large, multi-workstream initiatives to completion. You do not need to be a developer, but you must be technically credible. You should be able to engage confidently with engineering and technology teams, understand platform and systems decisions, and translate complexity into clear plans, priorities, and stakeholder communication. Qualifications - Minimum of 5+ years in technical program or delivery management - Proven track record leading and delivering complex, cross-functional programs across multiple workstreams and stakeholder groups, ideally including digital, web, or platform migration initiatives - Experience managing delivery across large, matrixed organizations where teams have different priorities and ways of working - Experience coordinating external partners, agencies, or vendors as part of broader delivery programs Requirements - Digital platform literacy: a solid understanding of how modern digital platforms and enterprise systems connect, covering APIs, integrations, content delivery, CRM, and marketing technology - Web and CMS familiarity: a working familiarity with web and content management platforms, including how websites are built, how content workflows operate, and how migrations and deployments are run - Technical comprehension: the ability to read and interpret technical documentation, architecture diagrams, and system requirements, and translate them into delivery plans - Strong command of program and project management tooling, with the discipline to keep delivery data accurate and useful - A strong working knowledge of how AI is changing delivery, with hands-on experience using AI tools to plan, draft, analyze, and accelerate work Benefits - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more!

• Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer • Manage and lead our relationship with the local service partner • Manage and lead our relationship with the customer • Ensure that customer satisfaction goals are met both internally and with the customer • Procure and coordinate any internally resources that may be needed • Ensure compliance with response/restoration time commitment • Remotely diagnose system failure and facilitate call management as applicable • Manage Emergency Service efforts and escalation procedures

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Customer Service Managers, Onsite Servicers, and CMSO Support teams pertaining to the Mobile Video, Command Center Software, and Mission Critical Networks throughout the customer engagement. • Oversee Servicer Statement of Works (SSOW) with Onsite Servicers and ensure service delivery and Service Level Agreements (SLA) compliance. • Provide Customers a single point of contact for all items related to Video Services. • Be accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, case management, and escalation processes. • Manage and maintain services scope as per services contract and ensure Customers understand their obligations in regard to service deliverables. • Build value-added relationships within the domain of the account to become the trusted service delivery advisor to the customer. • Ensure best practices are being adhered to within the customer's environment. • Deliver consistent service levels by exceeding customer expectations and driving corrective actions to closure. • Help manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new releases, customer requests, field change orders, and reconfigurations, and be engaged on all upgrade and execution plans. • Maintain awareness of all complex service matters, including technical solutions implementations, product quality issues and related activities. • Report on technical performance and provide reviews of relevant service requests open within a customer's environment. • Ensure effective coordination and support between account teams and supporting technical resources, resulting in adherence to agreed scope, deliverables, and outcomes. • Have familiarity with video solution deployment methodologies and quality processes. • Show dedication to delivering and supporting end-to-end solutions with exceptional quality, identifying up-sell or cross-sell opportunities.

• Liaising between IT and business stakeholders in Global Services and Systems Integration teams • Identify IT solutions in business functional areas • Help businesses implement technology solutions cost-effectively • Manage project documentation and drive follow-up on open actions • Improve business processes and help envision future solutions • Collaborate effectively with business and IT partners

• Partnering with businesses leads and your IT peers to understanding the demand and offers, and driving dialogue on streamlining offers within guard rails • Accountable for working with business partners and IT peers to understand their requirements and translating those into IT requirements for the development teams • Partner with the CX team to build the simplest experiences for NPIs • Focus on enabling cross-sell offers with the business functional area, especially across the recent mergers and acquisitions • Accountable for Product roadmap, market analysis, competitive analysis • Collaborate effectively with both business and IT partners across all functions through prioritization cadences to meet commitments. • Work through issues and challenges to complete tasks on time and within budget • Translate rapidly transforming business needs into functional requirements, including proposing alternative solutions or options for implementation. • Implement engagement review and quality assurance procedures as measured by goals and business satisfaction. • Identify, define, and enable managed delivery metrics and reporting • Own a clear and compelling vision of your product • Ensure alignment with business objectives and finding exponential breakthroughs • Responsible for maximizing the value of the product & monitor adoption • Responsible for continuous maintenance of the product backlog • Accountable for prioritization of features with your business product partner

• Own and define a compelling vision for the Service Cloud ecosystem • Partner with business stakeholders to create and execute strategy, roadmap, and goals • Lead prioritization, grooming, maintenance, and health of the product backlog • Translate high-level strategic priorities into clear, actionable, and high-quality user stories and tasks for the engineering team • Work closely with global development teams to ensure timely and accurate delivery • Participate in sprint planning and reviews • Provide clarifications and decisions promptly to keep the development process moving efficiently • Partner with CX/UX to design intuitive journeys • Define and track product KPIs to measure success and drive continuous improvement • Partner strategically with Customer Service, Finance, Supply Chain, Marketing, Sales, and IT

• Build real-time voice AI features for emergency response workflows. • Design and operate LLM-powered systems that support human 911 telecommunicators. • Own features across the stack, from backend services and AI pipelines to frontend interfaces and internal tools. • Work on low-latency audio processing, streaming systems, telephony integrations, and human-in-the-loop AI workflows. • Help integrate speech models, LLMs, and emerging AI technologies into production systems.

• Lead the design and operation of real-time voice AI systems that support human 911 telecommunicators at scale. • Identify and solve the hardest problems in our stack: low-latency audio, streaming, telephony, LLM orchestration, and human-in-the-loop AI workflows. • Drive engineering excellence across reliability, availability, security, and performance, defining the standards for the team. • Collaborate with product, design, and operations leadership to translate ambiguous customer and operational problems into technical strategy. • Mentor engineers to improve their technical work through reviews, design feedback, and pairing. • Build and evolve evaluation, testing, and observability frameworks for AI-assisted systems. • Lead incident response and post-incident reviews, ensuring quality runbooks and on-call health.

Role Description The Manager, Strategic Commercial Readiness & Onboarding reports to the Senior Director of Strategic Go to Market Mentorship, Training, and On-Boarding. In this role, you will be the operational engine driving comprehensive commercial readiness specifically tailored for our growing international team. Your primary mission is to ensure all newly hired international colleagues are thoroughly trained, equipped, and prepared for high-quality engagements with global customers—encompassing both technical knowledge and total business operations proficiency. You will work collaboratively to aid in program development and take the lead in driving the execution of our onboarding and enablement initiatives across international regions. We are looking for an execution-focused professional who can effectively coordinate with internal experts and content providers across engineering, sales ops, and product teams. You will be the force that keeps our training programs moving forward, ensuring our international team achieves absolute day-one readiness in the field. Responsibilities - International Program Execution: Drive the execution of the Go-to-Market (GTM) Onboarding & Enablement Program specifically tailored for international team members, ensuring new hires achieve full readiness across both technical solutions and internal business operations. - Business Operations Training: Aid in developing and executing training modules covering internal business processes, sales operations tools, CRM workflows, and commercial best practices to ensure seamless execution in international markets. - Collaborative Development & Optimization: Partner across departments (Sales, Engineering, Product, and Operations) to aid in the design, optimization, and scaling of the end-to-end curriculum. - Cross-Functional Expert Coordination: Manage and coordinate with internal content creators and subject matter experts (SMEs) to ensure training assets—spanning technical manuals to business operations playbooks—are up-to-date and effective. - Total Readiness Governance: Maintain a structured feedback loop and skill-level tracking system (Skill Matrix) to proactively identify and address gaps in both technical understanding and operational compliance within the international team. - Continuous Learning Management: Manage the operational calendar for recurring "Refresher & Advanced Skills" training, keeping international colleagues aligned on both new technical features and updated business processes. - Operational Logistics: Orchestrate the logistics, scheduling, and resource allocation required for global training programs, ensuring seamless execution across relevant time zones. - Field Readiness Mentoring: Coordinate the post-onboarding field application phase, guiding new hires as they engage with real clients to refine their skills and achieve full proficiency in the field. Qualifications - Professional Background: Bachelor’s degree or equivalent experience in Corporate Training, Instructional Design, Sales Operations, Business Enablement, or Program Management. - Training & Enablement Experience: 3+ years of experience delivering training programs, driving onboarding initiatives, or managing commercial enablement platforms in a professional environment. - Program Execution & Delivery: Proven track record of executing structured training curricula, applying adult learning principles, and ensuring baseline readiness across diverse teams. - Operational Coordination: Proven ability to manage cross-functional stakeholders, coordinate with internal subject matter experts (SMEs), and organize complex program logistics (calendars, resources, tracking). - Global Mobility: Valid citizenship and passport enabling the ability to easily obtain visas and secure entry into the primary international countries in which Silvus operates. - Exceptional Communication: Strong talent for structuring information and ensuring content is highly accessible, actionable, and aligned with business operations and customer-facing standards. - Drive & Initiative: High energy and a proactive mentality to independently manage schedules, track readiness benchmarks, and drive projects forward. Requirements - Travel Requirements: Travel up to 50% of the time to conduct on-site training, attend trade shows, and support international field demonstrations. Preferred Qualifications - Experience supporting or training international/remote commercial teams across different cultures and regions. - Experience developing, optimizing, or managing a Master Training Library, e-learning modules, or interactive presentation decks. - Experience in a hybrid technical/commercial environment (e.g., telecommunications, advanced IP networking, tactical systems, or technology manufacturing). - Familiarity with sales methodology training, CRM workflows, and internal business operations tools. - Military or tactical technical background (e.g., experience in training coordination, operational readiness, or instructional design). Working Conditions and Physical Requirements - Remote/Home office environment with a dedicated, professional workspace. - Ability to lift equipment up to 50 lbs (23 kg) for demonstration purposes. Company Description Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

• Collaborate closely with business stakeholders and the enterprise architecture team to translate business requirements into scalable technical solutions across Oracle EBS, CPQ, and Oracle Fusion Cloud applications • Lead the technical delivery of projects, ensuring seamless coordination between disparate IT teams and external vendors to maintain a cohesive digital ecosystem • Drive the end-to-end technical lifecycle including architecture, validation, and deployment of Fusion Cloud modules to maintain a unified digital ecosystem • Serve as Subject Matter Expertise (SME) and offer guidance to the PO and business stakeholders