Motorola Solutions

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewSilvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever-evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons. Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”? Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled, and creative thinking individuals. Job DescriptionTHE OPPORTUNITY The Manager Technical Training reports to the Director International Sales & Business Development. In this role, you will be the catalyst for our technical sales excellence. Your primary mission is to master the technical intricacies of our MANET and MIMO technology and translate them into high-impact, operational training programs. We are looking for a technically savvy individual - someone who has the intellectual curiosity to dive deep into the details, but the communication talent to make that knowledge accessible and actionable for others. After your initial onboarding, you will independently lead the delivery of these trainings, ensuring the sales team doesn't just hear the facts, but truly 'takes them away' to win in the field. While internal experts will support you in structuring the content, you are the face and the voice that brings our technical value proposition to life. RESPONSIBILITIES: - Onboarding & Delivery: Design, own, and execute the Sales Onboarding & Enablement Program. You will assume full ownership of the classroom and field-based delivery of technical modules. Your mission is to explain the “why” behind the technology, ensuring new hires are “customer-ready”. - Technical Training Leadership: Lead training sessions with a focus on technical pillars (e.g., MN-MIMO theory, SpecDom, SDR hardware), ensuring the global sales force maintains technical excellence. - Continuous Learning: Develop and manage a recurring “Refresher & Advanced Skills” calendar to keep the team ahead of the curve on new features like firmware-driven swarm coordination. - Product-Sales Bridge: Develop “Sales Delta” training for new product launches, focusing on technical positioning, mission-impact storytelling, and competitive framing. - Proficiency Governance: Implement a structured feedback loop and skill-level tracking system (Skill Matrix) to proactively identify and address technical gaps. - Content creation: Maintain the Master Training Library and develop high-impact training materials, including technical manuals, interactive presentation decks, and modular e-learning content, ensuring all materials are tailored to the specific needs. - Operational & Resource Orchestration: Orchestrate the logistics and resources required for global training programs, including scheduling, hardware/radio allocation, and coordination with internal stakeholders to ensure seamless program delivery. - Field Mentoring: Coordinate the post-onboarding phase (Weeks 3-8) and conduct “check-rides” (field demo evaluations) to ensure theoretical knowledge translates to field success. Basic RequirementsREQUIRED QUALIFICATIONS: - Technical background: based on Bachelor’s degree or equivalent with relevant experience (e.g. telecommunications, advanced IP Networking, tactical systems integration). - 3+ years of experience in Technical Enablement or Sales Operations. - Exceptional Communication: Ability to serve as a "technical translator," bridging the gap between complex engineering and operational sales scenarios with high energy and engagement. - Drive & Energy: A high level of engagement and initiative to drive projects in a fast-paced environment. - Hands-on Mentality: Willingness to master the gear personally (solo demos, configuration, troubleshooting). - Professional fluency in English (both written and verbal) is required. TRAVEL REQUIREMENTS: - Travel up to 50% of the time to conduct on-site training, attend trade shows, and support field demonstrations. All employment is contingent upon the successful clearance of a background check.PREFERRED QUALIFICATIONS - Military technical background (e.g., experience as an instructor or technical specialist in tactical communications). - Strong technical understanding of tactical communications, MANET, and C5ISR networks. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: - Home office environment (with travel up to 50%). - Ability to lift equipment up to 50 lbs (23 kg) for demonstration purposes. Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanNo CompanyMotorola Solutions UK LimitedEEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Strategic Prioritization: Experience using Value-Based Prioritization frameworks to manage a large project backlog or product roadmap. Industry Background: Experience in IT within a high-growth or acquisitive organization.

• Manage the Silent Sentinel Fixed Video Service business effectively and efficiently. • Provide customers a single point of contact for Customer management and ensure service delivery and Service Level Agreements (SLA) compliance. • Work with customers to discuss concerns and drive corrective actions to closure. • Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables. • Ensure that Customers receive appropriate and timely reporting as required by the Services Contract. • Manage sub-contractors deliverables and adherence to agreed scope and outcomes. • Manage product quality issues as needed. • Engage as needed in the case management process to ensure proper service delivery. • Assist partners and vendors as needed with payment and billing issues. • Identify and implement areas for improvement to ensure improved service quality and best practice delivery. • Ensure all operational documentations remain up to date and relevant. • Manage third party vendors as needed. • Manage contract change management as needed. • Work closely with the Motorola Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery. • Work with customer and field teams to create and/or update existing Customer Support Plans (CSP). • Create customer and service provider Statements of Work. • Execute contract documents and obtain customer purchase orders. • Manage the service contract renewal process for all assigned lower complexity service agreements.

• Leads highly complex, large public safety applications (CAD/Mobile/Records/Jail) projects • Leads and directs the work activities of the project team across organizational boundaries • Drives strategic relationships between internal and external teams • Resolves issues between internal and external groups • Responsible for the profit level for all projects under their control • Project budget and schedule • Establishing and maintaining a communication plan with project teams and customers • Establishing and executing a risk assessment and mitigation plan • Establishing and maintaining a quality plan • Approving invoices • Providing system integration quotations and statements of work • Responsible for creating, distributing, and presenting various project status reports and results • Works with the Project Management Office to identify and implement process improvement and best practices across the Project Management discipline • Participate in pre-contract evaluation of contract terms and scope in order to evaluate and mitigate potential risks/gaps • Participation in pre-contract oral presentations and customer negotiations

• Work with the software deployment teams to understand the deployment documentation deliverables and identify the gaps between sales, deployment, service and customer needs. • Identify methods to streamline software engineering documentation workflows. • Identify AI applications to increase documentation and deployment efficiencies. • Collaborate with the individual(s) responsible for providing input for standard system documentation packages. • Develop documentation standards and templates to increase deployment efficiencies and improve the quality of internal and external documentation deliverables. • Document high-level system designs, data flows, and microservices interactions using approved drafting applications and other documentation tools. • Conduct review cycles with the software development teams to validate documentation content, required changes and needs. • Provide training on all new documentation standards and processes. • Support internal documentation management system tools and initiatives.

• Manage a portfolio of customers within an assigned region. • Engage end users and key stakeholders to ensure our solutions are successfully onboarded and configured for real-world workflows. • Ensure customers realize the full value of Motorola Solutions’ hybrid-cloud portfolio. • Drive high adoption of licensed features, focusing on daily active usage and mission-critical workflows. • Monitor account health via adoption, license activation, utilization, and customer feedback data. • Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal.

Role Description Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”? The Field Service Representative (FSR) serves as a senior-level technical advisor to customers and internal stakeholders. This position plays a strategic role in providing pre-sales and post-sales support, influencing product direction, and delivering advanced technical solutions. FSR’s represent Silvus professionally in the field, embodying the company’s technical leadership and commitment to customer success across all market sectors. This role exercises independent judgment and discretion in adapting our multi-antenna MIMO radio and mesh networking systems to meet complex customer requirements, as well as in the diagnosis and resolution of complex field issues. They operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision. This position reports to the Director of Sales Engineering and operates autonomously in the field, collaborating closely with Engineering, Sales, and Product Management. While this position is remote, ideal home base locations include Fort Benning, GA; Fort Bragg, NC; Virginia Beach, VA; or Southern Maryland and must be willing to travel up to 75% of the time. Final title and compensation for an FSR I - III role will depend on the candidate's experience and skill level. Role and Responsibilities - Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions. - Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges. - Collaborate with the Engineering and Product Management teams to provide field-driven input into product design, enhancements, and troubleshooting strategies. - Independently conduct on-site and remote technical support, including field system diagnostics, network configuration, and optimization. - Lead product demonstrations, evaluations, and long-duration user trials, representing Silvus as a trusted technical advisor and proactively identifying integration opportunities and performance improvements. - Exercise independent judgment in diagnosing and resolving complex field issues, coordinating with Engineering, Product, and Sales teams to develop corrective actions and strategic recommendations. - Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision. - Provide technical training to end users, tailoring materials and delivery methods to customer skill levels and mission requirements. - Utilize advanced problem-solving skills to identify, analyze, and resolve field failures and performance issues. - Lead customer engagement and influence technical decision-making through deep product expertise and communication of competitive advantages. - Document field observations and prepare recommendations that influence product roadmaps and internal support processes. - Contribute to the development of our internal best practices and process improvements for customer support and deployment success. - Travel requirements – Up to 70%; frequent travel for meetings, events, and demonstrations. - Perform other related duties of which the above are representative. Qualifications - High School Diploma/GED required; technical degree preferred. - Minimum 1-3 years of experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment with a minimum of 1-3 years of experience as an FSR or equivalent in a customer-facing technical role. Years of experience determines FSR level placement. - Strong knowledge of TCP/IP protocols, network architecture, and radio frequency systems. - Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously. - Exceptional written and verbal communication skills. - Active U.S. Government SECRET clearance or the ability to obtain one within 15 months of hire. - Must be a U.S. Citizen due to clients under U.S. government contracts. - All employment is contingent upon the successful clearance of a background check and drug test. Requirements - Associate or Bachelor degree in a technical field. - Experience with radio frequency test equipment (spectrum analyzers, signal generators). - Minimum of 3 years of support with DoD tactical communications, radios, or mesh networking. - Familiarity with Linux environments, scripting, or C/C++ programming. - Previous military experience in a communications or technical role. - Current active U.S. DoD Secret Clearance is strongly preferred. Benefits - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more!

Role Description We are seeking a highly skilled and experienced QA Lead to spearhead our Quality Assurance efforts. The ideal candidate will be responsible for defining our testing strategy, mentoring a growing team, and ensuring the delivery of high-quality software across the entire SDLC. - Strategic Oversight: Lead and define the strategy for all levels of testing, including Unit, Integration, and End-to-End. Implement testing strategies, methodologies, and best practices to enhance the overall quality assurance process. - Quality Governance: Establish standards for writing maintainable, well-designed, and efficient tests and maintain it regularly. - Reporting & Communication: Architect the framework for tracking and communicating test results in an automated and timely manner to stakeholders. - CI/CD Leadership: Direct the maintenance and optimization of automated tests to ensure they execute reliably and efficiently within CI/CD pipelines. - Collaboration: Facilitate test coverage review sessions with product and development teams and lead cross-departmental efforts to drive continuous testing improvements throughout the SDLC. - Problem Solving: Lead troubleshooting efforts for complex issues and gather high-level requirements to build comprehensive testing solutions. - Accountability: Demonstrate and instill strong ownership and accountability for all quality deliverables within the team. - Mentorship: Actively mentor and grow the skills of QA Engineers, Juniors, and Interns. - AI: Utilization of AI in daily workflows and drive AI adoption in your team. Qualifications - Degree or Diploma in a relevant field or equivalent experience. - Minimum 10+ years of professional experience in Test Analysis (with at least 4 years in a lead role). - Some experience in automation is a bonus. - Extensive experience working in and leading teams within Agile and Scrum environments. - Proven experience designing comprehensive test plans for complex existing and new functionalities. - Advanced experience with manual and automation testing of Browser based applications. - Expertise in implementing complex test cases and managing test records using Azure DevOps for Test Management. - Mastery of Git and familiarity with automation solutions such as Playwright, Selenium or RestAssured. - Experience in API testing and Non-functional Testing (Load, Performance, and Security) using tools like k6, JMeter, or Gatling. - Strong practical application of BDD/TDD methodologies. Requirements - Ability to work independently and drive team goals without constant supervision. - Positive attitude, loyal, and trustworthy character. - Methodical and diligent approach to complex systems. - A strong team player dedicated to fostering a collaborative, people-centric environment. Benefits - Guaranteed 13th Cheque - Annual Incentive Performance bonus - Discovery medical aid, 50% of the package for you and your dependents covered by MSI - Old Mutual pension fund (7.5% deducted from the base salary, MSI contributing with an equivalent of 10.5% of base salary on a monthly basis) - 20 PTO days, 36 sick leave days in a 3-year cycle (PTO entitlement increasing with the years of service) - Family responsibility, compassionate and study leaves - Employee Assistance Program - a confidential and free of charge hotline with professional counselling for our employees and their families - Educational assistance program - Free and unlimited access to all courses on LinkedIn Learning - Fully Remote from any place in South Africa - set you up to work from home - laptop and accessories.

• Act as the primary point of contact for OEM/Prime accounts. • Manage the complete near-term sales cycle for OEM / Primes. • "Hunt" for and identify new opportunities for Silvus insertion within named OEM / Prime accounts. • Establish and maintain strong technical and business relationships with engineers, program managers, and procurement officers. • Contribute to building a robust pipeline of B2B opportunities. • Develop and maintain a deep technical understanding of our MIMO solutions. • Stay updated on trends, changes, and competitor actions in the market.

• The Upgrade Team comprises Project Management, System Engineering and Field Engineering personnel working together in a high-performance culture, often with demanding cycle times and high customer expectations because we are working on mission critical communication systems. • Oversee all technical aspects of the assigned project. • Upgrade radio network including servers, network, and RF devices, customer presentations, and complete system documentation.