• Own and evolve the product roadmap: keep roadmap items clearly scoped and appropriately prioritized, and ensure timelines reflect what’s realistically achievable given current development capacity • Drive the vision and execution for new AI product capabilities that enhance the efficacy of CHWs and CHW program leaders • Own the framework through which we will evaluate not just the ROI, but how we will approach it as another lever to eradicate the systemic biases that are at the root of many clients’ challenges • Maintain a regular cadence with the CEO and Head of Technology to stay aligned on priorities, progress, and team operations • Define the problem before the solution: scope new features by synthesizing end-user feedback, institutional customer requests, and internal strategic priorities • Bring market research and external design inspiration to the design process • Drive the requirements process: identify the decisions that need to be made as a feature moves from concept to detailed scope, partner with design to develop and evaluate concepts, review requirements drafted by your team, and walk engineering through them before development begins • Manage and develop a product team • Maintain help center documentation and release notes, ensuring customers and internal teams always know what’s changed and why • Be the connective tissue between institutional customers, end-users (CHWs), internal account teams, and engineering, translating questions, requests, and feedback in both directions • Help account teams and leadership navigate trade-offs when timelines shift, balancing customer needs, engineering capacity, and business priorities

• Lead product ownership activities, including defining product vision, managing priorities, and supporting delivery of product initiatives. • Conduct service design activities to identify user needs, business challenges, and opportunities for improvement. • Facilitate customer journey mapping, service blueprinting, and workflow definition sessions. • Gather, analyze, and translate business and user requirements into clear product requirements and actionable deliverables. • Manage and prioritize product backlogs based on business value, user impact, and project objectives. • Collaborate with cross-functional teams, including business stakeholders, designers, developers, and operational teams. • Ensure alignment between stakeholders through effective communication, workshops, and decision-making processes. • Define and optimize operational workflows to improve service efficiency and user experience. • Support continuous improvement by analyzing feedback, identifying gaps, and recommending enhancements. • Document processes, requirements, user journeys, and service design outputs.

• Lead the global downstream marketing strategy for the Advanced Wound Dressings portfolio • Define and own global positioning, messaging, and value propositions • Own product life-cycle management, from launch planning through optimization and rationalisation • Own the global downstream marketing budget for the AWD portfolio • Continuously assess market trends and competitive activity

• Help shape the product vision for Acquia Agent Experience, and contribute to it rather than wait to receive it. • Use agentic coding tools to prototype flows, draft specs with your agent, and produce working demos. • Present the vision, roadmap, and value to customers, partners, and executives. • Partner with other disciplines and departments to deliver features that improve the experience from prompt to production. • Prioritize high-impact work, from agent governance to autonomous issue resolution, and ship it on time with measurable value. • Develop product requirements and acceptance criteria. • Guide cross-functional teams through the full product lifecycle. • Track adoption, agent action volume, and customer outcomes. • Hold the experience to Acquia's bar for security, compliance, and governance.