Role Description We are seeking an Instructional Designer to join the training department. In this role, you own the architecture of Syllo Academy: the LMS infrastructure, the curriculum design standards that every piece of training content must meet, the production of video and multimedia assets, and the certification program that validates client proficiency. You will be the operational and creative backbone of the training department, and the quality of everything the department ships runs through you. - Architect and continuously improve Syllo Academy — defining the structure, navigation, and learner experience for all client-facing and internal training content - Administer the LMS, including user management, content organization, course publishing, reporting configuration, and integration with other Syllo systems - Establish and maintain curriculum design standards for the training department, including templates, style guides, and quality review checklists that govern content output - Produce video and multimedia training assets — screen recordings, narrated walkthroughs, interactive exercises, and knowledge checks — working from scripts and outlines provided by subject matter experts - Develop, maintain, and score certification exams that validate user proficiency on Syllo's platform - Own learning analytics: configure dashboards, generate reports on completion, assessment performance, and engagement, and surface insights to the training team and client-facing stakeholders - Manage the production pipeline for new training content as Syllo ships product releases, coordinating with the training team subject matter experts to keep content current - Identify opportunities to improve the learner experience through A/B testing, feedback loops, and analysis of engagement and performance data Qualifications - 3+ years of experience in instructional design, learning experience design, or a directly related role in a SaaS or technology environment - Demonstrated experience administering an LMS (such as Docebo, Absorb, Cornerstone, or similar) at the system level — not just publishing content - Proficiency with video and multimedia production tools such as Camtasia, Articulate, Adobe Captivate, or equivalent - Experience developing assessments and certification programs, including item writing, rubric design, and pass/fail calibration - Working knowledge of learning analytics — familiarity with SCORM or xAPI, and comfort configuring and interpreting reporting dashboards - Strong project management and production workflow skills; you can run a content pipeline across multiple contributors and deadlines - Experience designing for legal or compliance audiences is a plus, as is exposure to AI-powered software products Requirements - Systems thinking: you see the Academy as a whole and you manage all of it as a connected system - Craft: you produce learning assets that are clear, well-paced, and genuinely useful to legal professionals - Standards discipline: you establish design standards and hold the department to them consistently - Analytical orientation: you use data to identify what's working and what isn't, and you act on it - Collaboration: you work effectively with subject matter experts and others on the team Benefits - Compensation will be negotiated based on your qualifications and experience, with a salary range of $105K – $130K, with potential for a higher range for exceptional candidates. - United States - Remote Pay Range: $105 — $130 USD

• Provide technical leadership within the team. • Lead the design process and ensure high-quality outputs. • Coordinate design teams to support project goals. • Assist the Project Manager (PM) in the development and implementation of design scope, schedule, and budget. • Manage design resources to ensure efficient utilization. • Coordinate the creation, submission, and revision of design deliverables to meet project demands. • Help oversee design quality assurance (QA) and quality control (QC) management. • Manage design deliverables in line with project requirements. • Flexibility to adapt and execute various additional assignments based on evolving needs. • May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

Role Description Our client is an agency looking for a senior-level Digital Designer with a focus on e-commerce. You’ll design high-converting, user-first experiences across Shopify stores—from landing pages through to checkout. This isn’t just about making things look good; it’s about making them perform. If you understand agency pace, client storytelling, and how design drives revenue, we want to talk. - Own the end-to-end UI/UX design process for multiple e-commerce clients, primarily on Shopify. - Design and optimize landing pages, collection pages, cart/checkout flows, and email campaigns. - Translate briefs and data into user-centered designs that improve conversion rates (CRO). - Build and maintain design systems in Figma, ensuring consistency and scalability across projects. - Present and defend design decisions to clients and internal stakeholders with clarity and confidence. - Collaborate with developers to ensure pixel-perfect, feasible implementations within Shopify’s platform constraints. - Use CRO insights and user feedback to iteratively refine designs post-launch. Qualifications - 5+ years of professional UI/UX design experience in e-commerce. - Deep proficiency in Figma (components, variants, prototyping). - Solid working knowledge of Shopify – you understand its theme structure, limitations, and best practices for design. - Hands-on experience with Conversion Rate Optimization (CRO) – you design with data and business goals in mind. - Expert-level skills in designing landing pages, product collections, checkout flows, and transactional emails. - Strong eye for typography, layout, and brand consistency. - Excellent communication skills – you can articulate the "why" behind your designs to both creative and non-creative audiences. Requirements - USD base salary. - Ability to work remotely.

• Define and maintain the overall experience architecture of Provider Console — how features connect, how providers navigate, and how new capabilities get introduced without adding cognitive load • Identify and resolve inconsistencies across product surfaces that have grown independently — navigation patterns, terminology, interaction models • Design for provider journeys that span multiple products, not just individual feature moments • Build and maintain a shared component library and pattern documentation for Provider Console, in coordination with the broader design system • Lead the design effort to reduce provider reliance on support — map where and why providers call or email today, and systematically design those friction points out • Design transparent, real-time status experiences so providers always know where their request stands without asking • Create onboarding and setup flows that enable providers to configure their own credentials, users, and preferences without implementation support • Design proactive notification and alert systems that surface the right information at the right time, reducing the need for providers to go looking • Evaluate and design for progressive disclosure — showing providers the right level of complexity based on their role and context • Conduct provider research — both with external provider organizations and internal teams who proxy for provider needs — to ground design decisions in real behavior • Analyze support ticket data, call drivers, and AM escalations to identify the highest-impact self-service opportunities • Run usability testing on new workflows before they ship, with a particular focus on onboarding and first-time experiences • Maintain a clear point of view on what providers need most and bring that perspective into roadmap and prioritization conversations • Partner closely with the Provider Console PM, engineering team, and adjacent product teams (RM+, HealthForms, Provider Exchange) as new capabilities get integrated • Work with Solutions Consulting and Account Management teams who have direct provider relationships and field feedback daily • Communicate design decisions clearly — including what you explored and why you landed where you did • Push for quality: specs that leave no room for ambiguity, prototypes that test what matters, and delivery that matches design intent