Role Description Our client is an agency looking for a senior-level Digital Designer with a focus on e-commerce. You’ll design high-converting, user-first experiences across Shopify stores—from landing pages through to checkout. This isn’t just about making things look good; it’s about making them perform. If you understand agency pace, client storytelling, and how design drives revenue, we want to talk. - Own the end-to-end UI/UX design process for multiple e-commerce clients, primarily on Shopify. - Design and optimize landing pages, collection pages, cart/checkout flows, and email campaigns. - Translate briefs and data into user-centered designs that improve conversion rates (CRO). - Build and maintain design systems in Figma, ensuring consistency and scalability across projects. - Present and defend design decisions to clients and internal stakeholders with clarity and confidence. - Collaborate with developers to ensure pixel-perfect, feasible implementations within Shopify’s platform constraints. - Use CRO insights and user feedback to iteratively refine designs post-launch. Qualifications - 5+ years of professional UI/UX design experience in e-commerce. - Deep proficiency in Figma (components, variants, prototyping). - Solid working knowledge of Shopify – you understand its theme structure, limitations, and best practices for design. - Hands-on experience with Conversion Rate Optimization (CRO) – you design with data and business goals in mind. - Expert-level skills in designing landing pages, product collections, checkout flows, and transactional emails. - Strong eye for typography, layout, and brand consistency. - Excellent communication skills – you can articulate the "why" behind your designs to both creative and non-creative audiences. Requirements - USD base salary. - Ability to work remotely.

• Define and maintain the overall experience architecture of Provider Console — how features connect, how providers navigate, and how new capabilities get introduced without adding cognitive load • Identify and resolve inconsistencies across product surfaces that have grown independently — navigation patterns, terminology, interaction models • Design for provider journeys that span multiple products, not just individual feature moments • Build and maintain a shared component library and pattern documentation for Provider Console, in coordination with the broader design system • Lead the design effort to reduce provider reliance on support — map where and why providers call or email today, and systematically design those friction points out • Design transparent, real-time status experiences so providers always know where their request stands without asking • Create onboarding and setup flows that enable providers to configure their own credentials, users, and preferences without implementation support • Design proactive notification and alert systems that surface the right information at the right time, reducing the need for providers to go looking • Evaluate and design for progressive disclosure — showing providers the right level of complexity based on their role and context • Conduct provider research — both with external provider organizations and internal teams who proxy for provider needs — to ground design decisions in real behavior • Analyze support ticket data, call drivers, and AM escalations to identify the highest-impact self-service opportunities • Run usability testing on new workflows before they ship, with a particular focus on onboarding and first-time experiences • Maintain a clear point of view on what providers need most and bring that perspective into roadmap and prioritization conversations • Partner closely with the Provider Console PM, engineering team, and adjacent product teams (RM+, HealthForms, Provider Exchange) as new capabilities get integrated • Work with Solutions Consulting and Account Management teams who have direct provider relationships and field feedback daily • Communicate design decisions clearly — including what you explored and why you landed where you did • Push for quality: specs that leave no room for ambiguity, prototypes that test what matters, and delivery that matches design intent

• This position leads the definition and design of intuitive, accessible, and outcome-driven product experiences across Follett Software’s portfolio, setting the bar for design quality, modeling strong product design practice, and influencing how the team approaches discovery, framing, and delivery. • The Senior Product Designer is a core part of the product trio and partners closely with Product Managers and Engineers to understand educator workflows, frame the right problems, and deliver solutions that are valuable to customers, usable in the real world, feasible to build, and effective for the business. • As a senior contributor, this designer also helps shape design team standards, mentors designers, and brings strategic perspective to complex, ambiguous problems across the portfolio. • This role carries elevated product design accountability. The Senior Product Designer is expected to shape discovery, workflows, interaction models, usability, and experience quality from concept through launch, while influencing how the broader team approaches design quality, tradeoffs, and decision-making. • Success in this role requires sophisticated judgment, deep collaboration, comfort with ambiguity, and a pragmatic mindset that values speed, learning, and iteration over perfection. • This role also contributes to modern AI-enabled product work, including trust patterns, fallback behavior, prompt-aware experiences, and the responsible use of AI tools to accelerate research, synthesis, prototyping, and design iteration while maintaining strong human accountability.

• Own the quality and consistency of design outputs • Build brand systems that are well utilized • Create modular templates and briefing standards for designers • Put structure around AI usage for on-brand results • Define metrics for on-brand quality and track quality signals • Keep improving team processes and tool usage • Provide regular feedback and support designers