• This position leads the definition and design of intuitive, accessible, and outcome-driven product experiences across Follett Software’s portfolio, setting the bar for design quality, modeling strong product design practice, and influencing how the team approaches discovery, framing, and delivery. • The Senior Product Designer is a core part of the product trio and partners closely with Product Managers and Engineers to understand educator workflows, frame the right problems, and deliver solutions that are valuable to customers, usable in the real world, feasible to build, and effective for the business. • As a senior contributor, this designer also helps shape design team standards, mentors designers, and brings strategic perspective to complex, ambiguous problems across the portfolio. • This role carries elevated product design accountability. The Senior Product Designer is expected to shape discovery, workflows, interaction models, usability, and experience quality from concept through launch, while influencing how the broader team approaches design quality, tradeoffs, and decision-making. • Success in this role requires sophisticated judgment, deep collaboration, comfort with ambiguity, and a pragmatic mindset that values speed, learning, and iteration over perfection. • This role also contributes to modern AI-enabled product work, including trust patterns, fallback behavior, prompt-aware experiences, and the responsible use of AI tools to accelerate research, synthesis, prototyping, and design iteration while maintaining strong human accountability.

• Own the quality and consistency of design outputs • Build brand systems that are well utilized • Create modular templates and briefing standards for designers • Put structure around AI usage for on-brand results • Define metrics for on-brand quality and track quality signals • Keep improving team processes and tool usage • Provide regular feedback and support designers

• Lead Product Design for Customer Projects • Translate complex operational requirements into clear user flows, wireframes, prototypes, and product specifications • Facilitate design reviews with customers and internal teams • Partner closely with forward-deployed engineers and product managers • Identify recurring customer needs, workflows, screens, and interaction patterns • Shape the Product Roadmap

• Conduct customer and internal user research - interviews, surveys, usability testing - and synthesize findings into a clear understanding of user needs, motivations, and friction points that directly inform product direction • Validate that the product is delivering the outcomes customers actually want and carry that evidence into product decisions alongside Technical Product Managers and engineers • Build functioning prototypes in code rather than static mockups, so that ideas can be tested in something close to the real experience - using AI-assisted development tools such as Claude Code to move from insight to a testable build quickly • Produce functioning front-end code where it is the right path to a working result, with a clear handoff point where your output is reviewed by engineering before it reaches production • Define interaction patterns, hierarchy, and visual design directly in the medium customers will use, and iterate based on what testing reveals - holding the standard for accessibility and quality throughout • Collaborate with Technical Product Managers and engineers to align prototypes and builds with technical constraints, product goals, and business outcomes • Contribute to key AI-powered product initiatives, including Bill Capture tooling that extracts and processes utility data, and the Watts AI agent experience.