Call Center Counselor
Location
United States
Posted
3 days ago
Salary
$22 - $26 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Call Center Counselor
CarePoint Response
Role Description Help Clients Begin Their Path to Recovery. Be the steady support clients need during treatment — guiding them through assessment, counseling, and care planning with compassion and clinical expertise. We are seeking a Call Center Counselor to support individuals receiving care by coordinating transitions across the system of care and serving as a key point of engagement for callers. In this role, you will: - Assess needs across mental health, medical, and social service domains. - Initiate referrals to internal and external providers. - Actively monitor progress toward individualized goals. - Partner closely with individuals, their identified care teams, and community stakeholders to facilitate timely access to services, including residential admissions when appropriate. This position requires the use of person-centered, evidence-based practices and strong collaboration within a multidisciplinary team to ensure high-quality, coordinated care. What You’ll Do: - Supports the delivery of services and engagement of individuals under care by participating in supervision and team meetings. - Uses person-focused evidence-based best practices as identified in program policies and procedures, to recognize and honor the caller’s unique needs, strengths, preferences, and goals. - Assesses the needs of the individual receiving care across multiple domains including mental health, medical, social, and other services by completing needs assessment and other appropriate tools. - Initiates and submits referrals to medical and behavioral health care, community programs, and service providers. - Develops and maintains strong working knowledge of care partners, service providers, and stakeholders across the system of care. - Collaborates with care team members for admission into the residential milieu through the bed registry, and/or by engaging external stakeholders and service providers when appropriate and as directed during these transitions. - Demonstrates adherence to program, department, and company policies, expectations, and behavioral competencies, both explicit and implicit. - All tasks, projects, and/or duties as assigned and authorized, as determined by Human Resources and Direct Supervisor (or designated delegate) to be congruent with the role. Qualifications - High School Diploma, GED, or Equivalent, Required - College degree in Human Services or related field, Strongly Preferred - One year work engagement or experience with individuals living with dynamic and complex behavioral health needs, Preferred - One year community health or lived experience, Preferred Benefits - Make a direct impact in clients’ recovery journey. - Medical, Dental, and Vision Insurance. - 403(b) Retirement Plan. - Generous PTO – Vacation, Sick, Personal, and Holidays. - Tuition Reimbursement & Professional Development Support. - Be part of an innovative, mission-driven team transforming behavioral health care.
Related Guides
Related Categories
Related Job Pages
More Counselor Jobs
• Provide coverage in short-term, surge and on-demand situations resulting from the Military needs • Provide personal financial counseling and management services directly to service members and their families • Assist service members in establishing a spending plan for extended absences • Develop and make available informational financial materials to service members and families • Coordinate, publicize and provide a wide variety of Personal Financial Management classes/workshops • Possess the skills to effectively utilize virtual counseling or other electronic modes of communication • Manage duty to warn situations according to Department of Defense (DoD) protocol • Communicate with leadership and participate in regular individual and group supervision
• Provide coverage in short-term, surge and on-demand situations resulting from the Military needs. • Provide personal financial counseling services to military service members and their families. • Assists service members in establishing a spending plan for extended absences. • Develop and make available informational financial materials to service members and families. • Coordinate, publicize and provide a wide variety of Personal Financial Management classes/workshops.
Mental Health Counselor
FlexPointFlexPoint offers online education for PreKindergarten-12th grade schools and districts worldwide.
• Serve as the primary contact between parents and Florida Virtual School regarding mental health wellness and concerns • Collaborate with school personnel, parents, community agencies, and/or students to promote optimal learning outcomes for all students • Provide direct consultation and guidance to students and parents on matters relating to mental health, community referrals and postvention strategies • Provide advice and consultation to teachers of students with mental health concerns • Assist in training students, families and staff on topics related to mental health wellness and Youth Mental Health First Aid to meet state mandates • Provide consultation, in-service training and professional development to school/district staff • Determine the appropriate level of response for a student in distress • Coordinate transition plans and re-entry plans to help support students in mental health distress • Conduct mental health screenings and assessments for referred students • Participate on school-based Threat Assessment Teams • Monitor concerns of harm and Threat Assessment data • Conduct individual and group counseling sessions for students regarding mental wellness • Participate in multidisciplinary meetings to determine the instructional and/or behavioral needs of all students • Stay abreast of state and federal legislation related to mental and emotional health • Achieve a 90 percent or better satisfaction rating on surveys regarding the quality of service provided to teachers, students, and parents • Assume responsibility for FLVS meeting all its student performance goals • Participate in a minimum of three (3) FLVS presentations, in person or virtually, to various community contacts and/or educational groups each year • Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
Director, Corporate Counsel – Employment Law Investigations & Counseling
PrudentialPrudential is one of the world’s largest financial and insurance services companies. The employer offers eligible employees a comprehensive benefits package t
• Conduct prompt, thorough, and objective investigations of employee and third-party complaints, including interviewing relevant parties/stakeholders, reviewing documents, analyzing employee data, and preparing oral and written reports as requested by internal Employment Law counsel. • Counsel assigned clients on employment law issues that arise in the day-to-day management of those areas/businesses and provide proactive guidance to ensure compliance with various laws and regulations that affect the Company’s business processes including, but not limited to, recruitment, performance management, reductions in force, accommodations, restrictive covenants, compensation practices, employee engagement and retention, artificial intelligence and employment background checks/drug testing. • Partner with Employee Relations to maintain employment policies in compliance with applicable state and federal laws. • Assist with the employment and labor legal alerts process and conduct special projects, as needed.


