Prudential

Title: PGIM Senior Director, Underwriter (Hybrid) Location: Arlington, Chicago, San Francisco, Los Angeles, Dallas. Full time Job Description: Job Classification: Investment Management - Investments As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers! If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today. At PGIM, You Can! What you will do PGIM Real Estate (PGIM RE) is one of the nation’s largest full-service commercial real estate lenders. PGIM RE originates a wide variety of commercial mortgage investments for Prudential’s General Account, investment management clients, and other third-party capital sources (such as Fannie Mae, Freddie Mac, FHA, CMBS or other institutional investors). We are seeking a Senior Underwriter to join our Agency Lending business. As a senior member of the multifamily underwriting team, this role plays a critical part in managing loan transactions from initial screening through final approval. You’ll work closely with clients, Agency partners, and internal stakeholders to ensure thorough due diligence and credit analysis, while also mentoring junior team members and contributing to the strategic direction of the underwriting function. This is a highly collaborative role that combines technical expertise with leadership and client engagement. The role will be a hybrid role based in any of the following locations: Arlington, Chicago, San Francisco, Los Angeles, Dallas. What you can expect - Monitor the collection and due diligence materials as well as approval of due diligence materials reviewed by underwriting staff. - Serve as the primary point of contact for clients and serve as the point of contact on credit and underwriting issues with the Agency, when necessary. - Responsible for training team members. - Complete review, analysis, and approval of due diligence materials related to loan submissions. - Review and provide commentary on third party reports. - Finalize the underwriting narrative and model and/or provide direction to underwriting staff. - Ensure on-going communication on all aspects of the loan process with key stakeholders. - Conduct site visits independently. - Actively collaborate across the Underwriting team on portfolios or larger underwriting efforts. - Ability to proactively collaborate with Agency partners as necessary throughout the transaction. - Present to Investment/Loan Committee when necessary. - Research and analyze markets/submarket trends and fundamentals. - Management and mentorship of team analysts. What you will bring - Bachelor’s Degree and 8 or more years of experience in commercial underwriting experience - Ability to take ownership for loan transactions and manage workload with minimal supervision - Thorough product knowledge of Agency financing (specifically Fannie Mae and/or Freddie Mac experience) and general multifamily financing alternatives - Proficient in analysis of Mortgage Credit and Borrower structures - Experience mentoring and training junior team members - Excellent verbal and written communication skills - Strong attention to detail - Proven management capability - Excellent critical thinking and decision-making skills PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply. Note: Prudential is required by state-specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $175,000 to $185,000. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. About PGIM Real Estate With $207.9 billion in gross assets under management and administration ($133.8 billion net),1 PGIM Real Estate provides investors and borrowers access to a range of real estate equity, real estate debt, agriculture, and impact solutions across the risk-return spectrum. PGIM Real Estate is a business of PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU). PGIM Real Estate’s risk management approach, execution capabilities and industry insights are backed by a 50-year legacy of investing in commercial real estate, a 140-year history of real estate financing,2 and the local experience of professionals in 32 cities globally. Through its investment, financing, asset management, and talent management approach, PGIM Real Estate engages in practices that strive to ignite positive environmental and social impact, while pursuing activities that seek to strengthen communities around the world. What we offer you: - Market competitive base salaries, with a yearly bonus potential at every level. - Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. - 401(k) plan with company match (up to 4%). - Company-funded pension plan. - Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. - Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. - Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. - Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period). Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

• Serve as a strategic partner to a portfolio of employer clients and brokers • Retain and grow business while delivering an exceptional customer experience • Collaborate closely with underwriting, sales, service, and other internal partners • Develop business strategies, implement solutions, and support clients throughout the lifecycle of their benefits programs • Establish and maintain cooperative relationships with clients, brokers and internal business partners • Efficiently implement new business, address service inquires and provide consultative support • Periodically present the financial components of re-rates, providing clients premium and claim comparison analysis on both participating and non-participating employees

• Conduct prompt, thorough, and objective investigations of employee and third-party complaints, including interviewing relevant parties/stakeholders, reviewing documents, analyzing employee data, and preparing oral and written reports as requested by internal Employment Law counsel. • Counsel assigned clients on employment law issues that arise in the day-to-day management of those areas/businesses and provide proactive guidance to ensure compliance with various laws and regulations that affect the Company’s business processes including, but not limited to, recruitment, performance management, reductions in force, accommodations, restrictive covenants, compensation practices, employee engagement and retention, artificial intelligence and employment background checks/drug testing. • Partner with Employee Relations to maintain employment policies in compliance with applicable state and federal laws. • Assist with the employment and labor legal alerts process and conduct special projects, as needed.

• Lead and execute initiatives addressing complex Group Insurance business challenges, from problem definition through implementation and sustainment. • Apply structured, data‑driven problem‑solving and process improvement approaches to identify root causes, evaluate solution options, and drive measurable, sustainable improvements. • Own project planning, stakeholder communications, requirements, timelines, dependencies, risks, and resource coordination across multiple initiatives. • Act as a trusted partner to Business Solutions leadership, providing coverage, continuity, and decision support as needed. • Leverage deep Group Insurance business and operational knowledge to assess impacts, risks, and downstream implications of proposed solutions. • Partner closely with Business Analysts and cross‑functional team members to translate business needs into clear requirements, insights, and recommendations. • Influence and align stakeholders across business, operations, technology, and control functions without formal authority. • Use data, analytics, and AI‑enabled tools to generate insights, identify trends, and support evidence‑based decision making. • Collaborate with subject matter experts, risk, and control partners to ensure solutions address governance expectations, including issue and error management, and regulatory requirements. • Communicate clearly and confidently with cross‑functional teams and senior leadership, translating complex analysis into concise, compelling narratives. • Model and coach best practices in problem solving, project execution, and continuous improvement.

Role Description Group Insurance has an exciting opportunity for a Process Management Specialist to join the Business Solutions Team. The Business Solutions Team partners with Group Insurance business leaders to address complex, cross‑functional, and systemic challenges impacting the service model. The team focuses on data‑driven problem solving, risk‑aware solution design, and sustainable operational improvement aligned to our guiding principles. The Process Management Specialist is a senior individual contributor who serves as a Business Lead for high‑impact initiatives. This role independently owns and delivers work while also acting as a trusted thought partner and backup to the Business Solutions leader. Success in this role requires deep Group Insurance knowledge, strong executive presence, and the ability to influence outcomes across teams and leadership levels without formal authority. This position requires process improvement proficiency, including hands‑on experience designing, analyzing, and improving end‑to‑end processes using data‑driven and structured improvement approaches. Strong analytical, presentation, and technology‑forward skills are essential, along with the ability to collaborate closely with Business Analysts and cross‑functional partners to translate complex process challenges into clear, actionable improvements. The Employee Work Arrangement (EWA) for this role is remote, but if not East Coast based, you must be able to work Eastern Time Hours (8:00-4:00 or 9:00-5:00 ET). What you can expect: - Lead and execute initiatives addressing complex Group Insurance business challenges, from problem definition through implementation and sustainment. - Apply structured, data‑driven problem‑solving and process improvement approaches to identify root causes, evaluate solution options, and drive measurable, sustainable improvements. - Own project planning, stakeholder communications, requirements, timelines, dependencies, risks, and resource coordination across multiple initiatives. - Act as a trusted partner to Business Solutions leadership, providing coverage, continuity, and decision support as needed. - Leverage deep Group Insurance business and operational knowledge to assess impacts, risks, and downstream implications of proposed solutions. - Partner closely with Business Analysts and cross‑functional team members to translate business needs into clear requirements, insights, and recommendations. - Influence and align stakeholders across business, operations, technology, and control functions without formal authority. - Use data, analytics, and AI‑enabled tools to generate insights, identify trends, and support evidence‑based decision making. - Collaborate with subject matter experts, risk, and control partners to ensure solutions address governance expectations, including issue and error management, and regulatory requirements. - Communicate clearly and confidently with cross‑functional teams and senior leadership, translating complex analysis into concise, compelling narratives. - Model and coach best practices in problem solving, project execution, and continuous improvement. Qualifications - Lean Six Sigma or project management certification with demonstrated experience applying methodology in complex environments. (Highly preferred) - Deep knowledge of Group Insurance products, operations, and service models. - Strong project and initiative management skills, with the ability to manage multiple priorities simultaneously. - Proven ability to influence, build credibility, and drive alignment without direct authority. - Excellent presentation, storytelling, and executive communication skills. - Strong analytical capability, including the ability to interpret data and use insights to inform decisions. - Experience leveraging data, analytics, and AI capabilities to support business problem solving. - Strong interpersonal skills with a collaborative, team‑first mindset; able to build trusted relationships and work effectively within cross‑functional teams. - Positive, adaptable, and approachable working style, with the ability to balance independent ownership with shared accountability. - Sound judgment, strong attention to detail, and a commitment to delivering high‑quality, complete outcomes. - Ability to operate effectively in a fast‑paced, evolving environment. - Proficiency to expert‑level skills in Microsoft Office and Power Platform tools, including Excel, PowerPoint, Visio, Power BI, Power Automate, SharePoint, Microsoft Lists, and collaboration tools such as Miro. Benefits - Salary range for this role is from $89,000.00 to $147,000.00, varying based on geographic location, candidate experience, and skills. - Market competitive base salaries, with a yearly bonus potential at every level. - Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. - 401(k) plan with company match (up to 4%). - Company-funded pension plan. - Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. - Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. - Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. - Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period). - Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

Role Description Group Insurance is seeking an experienced professional to join the Customer Data Management Team as a Business Systems Analyst. This will primarily be customer-facing but will also require technical and business expertise. The ability to perform a consultative role to our partners within Operations and Distribution/Sales to define solutions for Group Insurance customers and their Benefit Administration Platform team will be a critical component of this position. The current employee work arrangement for this position is fully virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office. What you can expect: - Support the installation of Group Insurance customers, working closely with customers and/or Third-Party Administrators, and internal business partners including Implementation, Distribution, and Operations to define and implement effective solutions. - Define data requirements specific to the customers’ plan design, review data requirements with the customer, and offer alternatives for data concerns. - Conduct a thorough review and analysis of test files received to identify and communicate any issues and offer alternative solutions to support the administration needs of customers. - Coordinate activities to complete the data load into the appropriate administration system once the customer production file is received. - Responsible for solving complex problems and taking a broad perspective to identify solutions. - Work independently, with guidance in only complex situations, and contribute on internal team projects and cross-functional initiatives, serving as a subject matter expert for cross-functional inquiries. Qualifications - Excellent communication skills, including direct interaction with customers and the ability to tailor messages based on the customer’s needs. - Strong analytical and problem-solving skills, preferably working on data management / data integration projects. - Excellent interpersonal skills and the ability to build and cultivate partnerships with Group Insurance customers, TPAs, and internal business partners. - Demonstrated project management skills, with the ability to work on multiple projects at varying stages. - Proven track record of delivering results, with the ability to meet deadlines in a fast-paced environment. - Ability to work independently, prioritize deliverables, and drive to solutions. - Technical background with SQL, Excel / Excel Macros, and text file manipulation. - Experience with text / CSV / fixed width file formats required. - Ability to quickly become proficient on new processes with minimal guidance. - Bachelor’s degree or equivalent work experience. Requirements - Experience with XML highly desired. - Working knowledge of APIs a plus. - Cross-functional business expertise, with knowledge of Group Insurance products and services a plus. - Prior experience with administration of Group Insurance benefits or eligibility processing is preferred. Benefits - Salary range for this role is from $89,000.00 to $147,000.00, varying based on geographic location, candidate experience, and skills. - Market competitive base salaries, with a yearly bonus potential at every level. - Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. - 401(k) plan with company match (up to 4%). - Company-funded pension plan. - Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. - Work/Life Resources to help support various personal topics. - Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. - Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period). - Eligibility to participate in a discretionary annual incentive program subject to program rules.

• Develop and execute the vision, strategy, and operating model for Prudential's Stop Loss Claims function • Establish scalable workflows, governance, and best practices that support continued growth and operational excellence • Partner in the design, implementation, and optimization of claims technology solutions • Provide subject matter expertise to ensure efficient workflows and industry-leading claims practices • Recruit, develop, and lead a high-performing claims organization • Foster a culture of accountability, collaboration, continuous improvement, and professional development • Review and approve high-dollar and complex medical stop loss claims • Ensure consistent, accurate claim adjudication aligned with policy provisions, contractual obligations, and company standards • Serve as the primary claims leader and ambassador for Prudential's Medical Stop Loss business • Build strong relationships with brokers, TPAs, reinsurers, vendors, consultants, and internal partners • Leverage data, analytics, and technology to improve accuracy, efficiency, and service delivery • Drive process improvements that reduce cycle times and enhance the customer experience • Ensure adherence to all applicable federal and state regulations, contractual requirements, and internal controls • Collaborate across underwriting, implementation, account management, finance, actuarial, and operations teams to deliver seamless end-to-end service

Role Description Help Lead the Future of Medical Stop Loss Claims at Prudential. Prudential is continuing to grow and expand its capabilities as a premier medical stop loss carrier. As part of this exciting evolution, we are seeking a Head of Stop Loss Claims to build and lead our claims organization. This is a unique opportunity for a hands-on leader who thrives in high-growth environments and is energized by creating processes, developing talent, and shaping the future of a business. You'll play a critical role in designing our claims operations, driving innovation, and ensuring an exceptional experience for our customers, brokers, consultants, and partners. - Strategic Leadership: - Develop and execute the vision, strategy, and operating model for Prudential's Stop Loss Claims function. - Establish scalable workflows, governance, and best practices that support continued growth and operational excellence. - Claims System Development: - Partner in the design, implementation, and optimization of claims technology solutions. - Provide subject matter expertise to ensure efficient workflows and industry-leading claims practices. - Team Building & Leadership: - Recruit, develop, and lead a high-performing claims organization. - Foster a culture of accountability, collaboration, continuous improvement, and professional development. - Claims Oversight: - Review and approve high-dollar and complex medical stop loss claims. - Ensure consistent, accurate claim adjudication aligned with policy provisions, contractual obligations, and company standards. - Stakeholder Management: - Serve as the primary claims leader and ambassador for Prudential's Medical Stop Loss business. - Build strong relationships with brokers, TPAs, reinsurers, vendors, consultants, and internal partners. - Operational Excellence & Innovation: - Leverage data, analytics, and technology to improve accuracy, efficiency, and service delivery. - Drive process improvements that reduce cycle times and enhance the customer experience. - Regulatory Compliance: - Ensure adherence to all applicable federal and state regulations, contractual requirements, and internal controls. - Cross-Functional Partnership: - Collaborate across underwriting, implementation, account management, finance, actuarial, and operations teams to deliver seamless end-to-end service. Qualifications - 10+ years of experience in group insurance claims including some meaningful experience supporting medical stop loss claims operations. - Deep knowledge of stop loss claim adjudication, reimbursement methodologies, policy interpretation, and industry best practices. - Proven experience leading teams and driving operational transformation in a growing organization. - Strong understanding of medical terminology, CPT/HCPCS/ICD-10 coding, stop loss policy language, and claims workflows. - Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook. - Builder mindset with the ability to create structure in a growing business. - Strong executive presence, communication skills, and stakeholder management capabilities. - Demonstrated success leading through change, influencing across functions, and developing talent. - Bachelor's degree in Business, Healthcare Administration, or a related field preferred. Requirements - Salary range for this role is from $106,000.00 to $174,900.00, varying based on geographic location, candidate experience, and skills. Benefits - Market competitive base salaries, with a yearly bonus potential at every level. - Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. - 401(k) plan with company match (up to 4%). - Company-funded pension plan. - Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. - Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. - Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. - Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period). - Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program.

Role Description The U.S. Back Office Customer Service (BOCS) organization is seeking a Claims Examiner to join our Group Life Claim Team of Beneficiary Fulfillment on our Specialized Client Concierge Team. Our Concierge Team strives to be customer obsessed by providing a “white glove” service throughout the life of the claim. This involves making outbound calls and providing a proactive approach to bring resolution to each claim. This is a high touch service model where you will be interacting daily with beneficiaries and families during a difficult time of loss. Customer Service skills, Empathy, and a willingness to help others are key skills for a successful candidate in this role. The successful candidate will be trained to: - Adjudicate life insurance claims for Group Insurance with a focus on accuracy, timeliness, and appropriate decision making. - Answer phone calls to assist beneficiaries and family members through the claim process. - Navigate our claim system, learn about our products, policies, and procedures, and assist our customers at a time of critical need. The successful candidate will be responsible for: - Effectively adjudicating claims to meet production, quality, and service metrics in accordance with policy/procedures and regulatory guidelines. - Working with both internal and external partners to obtain information required for claim handling. Qualifications - Entrepreneurial Mindset - Future State Vision, Present Day Action - Creative Problem Solver - Motivated Self Starter - Versatile Communicator and Collaborator - Flexible and Adaptable - High Awareness - Persuasive - Intelligent Risk Taker and Decision Maker - Takes Ownership - Low Ego Leadership - Authentic, Thoughtful, Fair, and High Integrity - Optimistic - Embraces Humility Requirements - Bachelor's degree or equivalent years of industry experience preferred. - Working knowledge of Life or Disability Claims is a plus. - Must have the capability to handle calls with a cell phone or a landline. - Quiet area in your home with minimal distractions and noise free. - Reliability and Dependability throughout our extensive training program is required. Benefits - Salary range from $45,700.00 to $75,500.00 based on various factors. - Market competitive base salaries, with a yearly bonus potential at every level. - Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences. - 401(k) plan with company match (up to 4%). - Company-funded pension plan. - Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. - Work/Life Resources to help support various topics. - Education Benefit to help finance traditional college enrollment and accredited certificate programs. - Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices. - Eligibility to participate in a discretionary annual incentive program.

Support senior investment professionals in evaluating opportunities, conducting credit analysis, structuring transactions, and managing execution processes while preparing investment recommendations for stakeholders and ensuring efficient transaction...