Role Description We are seeking an experienced Senior Business Analyst with strong expertise in Business Requirements Documentation (BRD) and Business Process Model and Notation (BPMN) to support business transformation initiatives. The ideal candidate will collaborate with business stakeholders, product teams, and technical teams to gather requirements, analyze business processes, and design optimized workflows that drive operational efficiency and digital transformation. This role requires strong analytical thinking, process modeling expertise, and the ability to translate business needs into clear, structured documentation and process diagrams. Key Responsibilities - Lead business requirements gathering sessions with stakeholders across multiple departments. - Develop and maintain detailed Business Requirements Documents (BRDs), functional requirements, and user stories. - Create and maintain BPMN process diagrams to document current-state and future-state workflows. - Analyze existing business processes to identify gaps, inefficiencies, and improvement opportunities. - Facilitate workshops and stakeholder meetings to validate requirements and process flows. - Translate business requirements into clear specifications for technical teams. - Collaborate with product owners, project managers, technical solution architects, and developers during solution design and implementation. - Support UAT (User Acceptance Testing) by preparing test scenarios, validating outcomes, and coordinating with stakeholders. - Ensure traceability between business requirements, process models, and delivered solutions. - Assist in change management and process documentation for newly implemented solutions. Qualifications - Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field. - 5–8+ years of experience as a Business Analyst or Senior Business Analyst. - 3-5 years working on large scale ERP implementations. - Experience working in a manufacturing environment that is multi-site and multi-national. - Strong experience creating Business Requirements Documents (BRDs). - Hands-on experience with BPMN 2.0 process modeling. - Experience facilitating stakeholder workshops and requirement elicitation sessions. - Experience implementing complex Enterprise Resource Planning (ERP) and Manufacturing Solutions. - Strong analytical and problem-solving skills. - Experience working in Agile and/or Waterfall environments. - Excellent communication, documentation, and presentation skills. Preferred Qualifications - Experience with process modeling tools such as: - Mavim - Lucidchart - GB Tec - Qualiware - Camunda Modeler - Signavio - Visio - Bizagi - Familiarity with Agile frameworks (Scrum, SAFe). - Experience writing functional requirements, use cases, and process flows. - Certifications such as: - CBAP (Certified Business Analysis Professional) - PMI-PBA - BPMN Certification - Experience with Confluence, Jira and other tools to capture business requirements and documentation. Key Skills - Business Requirements Documentation (BRD) - BPMN 2.0 Process Modeling - Stakeholder Management - Process Analysis & Optimization - Gap Analysis - Functional Requirements - User Stories & Acceptance Criteria - UAT Support - Agile / Scrum Methodologies Recruitment Disclaimer Solen Software Group will never request payment, banking information, or other sensitive personal or financial details during any stage of the recruitment process. All official communication will come from a verified @solensoftwaregroup.com email address. Any outreach outside these standards should be disregarded and reported through our official channels. We thank all applicants for their interest in joining Solen Software Group. Only candidates selected for an interview will be contacted.

Role Description The Business Process Analyst will work on company processes to develop and implement process improvement recommendations that satisfy business unit functions while maintaining a vision for future needs. - Conducts research and analysis throughout the organization to understand workflows, processes, data collection, reporting needs, and other technical issues associated with business processes and application software such as NICE, OnBase, MaxTrac, and Vidado. - Works directly with business lines throughout the organization to assist in determining business requirements. - Makes recommendations for appropriate solutions, develops, and evaluates new processes to achieve improved operational productivity. - Gathers requirements to capture business processes using both existing process documentation and process walkthroughs with the staff performing the processes. - Writes business requirements, change requests, test plans, and training documentation. - Participates in user acceptance testing (UAT) for all site enhancement releases. - Serves as business liaison between Operations and the Technical teams, communicating with the developers, subject matter experts (SMEs), and the business process owners to answer any questions that arise during the development and testing of an automated solution. - Works closely with software developers to understand and assist with the creation of their solution design, ensuring they deliver a solution that meets the business requirements. - Communicates effectively with personnel by simplifying detailed process information. - Develops and enhances business knowledge and skills that align with the changing business needs. - Prioritizes needs, handles matters expeditiously and proactively, and follows through on projects to successful completion, often with deadline pressures. - Pursues learning and self-development through attending relevant training courses, job shadowing, and mentoring. - Regular and timely attendance. - Other duties as assigned. Qualifications - Bachelor’s degree or equivalent related work experience is required. Requirements - Two to five years of experience with business processes, project management, and process improvement techniques. - Professional experience with Excel, Word, and Visio. - Professional experience with programs such as NICE, OnBase, MaxTrac, and Vidado. Work Arrangement - This position is eligible for telework.

Role Description Our client, a large-scale enterprise technology organization, is seeking an Alert Management & Observability Standards Lead to define, govern, and continuously improve their enterprise alerting ecosystem. This role serves as the central authority for alert lifecycle management — from initial definition and severity standards through routing, response instructions, and KPI reporting. The ideal candidate brings deep observability platform expertise, a strong governance mindset, and a proven ability to reduce operational noise while improving the quality and actionability of alerts across 24x7 operations environments. - Lead rationalization and prioritization of enterprise system alerts based on business criticality and operational impact - Establish, document, and enforce standards for alert severity, metadata, naming conventions, and routing across observability platforms - Serve as the organizational gatekeeper for determining which alerts require immediate escalation to the 24x7 Operations team - Build and maintain a centralized catalog of clear, standardized response instructions for all actionable alerts - Define, monitor, and report on KPIs related to alerting health, signal-to-noise ratio, and operational outcomes - Collaborate with engineering, DevOps, SRE, and operations teams to drive continuous improvement in alert quality and coverage - Champion observability best practices and enforce standards across cross-functional technical teams Qualifications - Advanced hands-on experience with Splunk - Advanced hands-on experience with Datadog - Intermediate experience with Prometheus and Grafana - Intermediate experience with ServiceNow Event Management - Advanced incident response experience including workflow design and operational coverage modeling - Proven experience reducing alert noise and improving alert actionability at enterprise scale - Strong understanding of 24x7 operations environments and escalation frameworks - Excellent stakeholder management skills with a demonstrated ability to drive and enforce cross-team standards Nice-to-Have Skills - Experience with additional observability or AIOps platforms - Background in SRE or platform engineering environments - Familiarity with ITIL or similar IT operations frameworks - Experience in highly regulated industries such as healthcare or financial services

• Manage medium-complexity digital projects in partnership with clients, building strong relationships and loyalty while ensuring high-value deliveries aligned with our clients' expectations. • Identify and map opportunities, directing potential upselling and cross-selling to our sales team. • Collaborate with the team to understand the impact of solutions developed for our clients and on the end user. • Create and manage the project schedule based on sprint development. • Monitor scope compliance in terms of deliverables and monthly hours consumption. • Track project performance KPIs together with the client.