Quality Digital

• Create low-complexity unit and integration tests, and identify opportunities for improvement; • Monitor the health of the projects you are working on and proactively identify potential issues; • Be knowledgeable about metrics, as well as security practices, tools, and processes; • Break down features into smaller tasks so they can be implemented by you or others; • Support team initiatives, leading ceremonies and forums necessary for your and the team's professional development.

• Mentor on testing practices, tools, and concepts; work on refactoring and support the QA team in building complex, automated test scenarios; • Monitor project roll-out processes for the projects you are involved in and support the team in identifying and resolving issues; in critical situations, take the lead when necessary; • Collaborate with the team to identify and remediate security vulnerabilities arising during development or otherwise, and produce documentation mapping the identified scenarios; • Have a strong understanding of architecture models and practices and, when necessary, support the architecture team in validating and designing solutions; • Maintain a holistic view of the project and assist the team in breaking down tasks to improve delivery efficiency; • Track and analyze the metrics the team uses, suggest changes, and use them for planning and alignment; • Establish ways to support the development of people and engineering teams by identifying gaps and recommending learning resources; • Document and demonstrate solutions by producing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code; • Ensure that the solution being built meets customers' needs and applies engineering best practices.

• Irá auxiliar na arquitetura de banco de dados em projetos de IA; • Irá auxiliar na implementação e manutenção de pipelines de dados para ingestão, armazenamento e processamento de grandes volumes de dados; • Garantirá que os dados estejam disponíveis, acessíveis e prontos para serem utilizados por cientistas de dados e outras partes interessadas dentro dos projetos de IA • Auxiliará na prototipagem e testes de modelos de IAs Generativas para resolver problemas específicos de negócios. • Participará das análises de logs e métricas de uso dos modelos de IA para identificar falhas, comportamentos inesperados ou oportunidades de melhoria na experiência do usuário. • Documentará os processos, metodologias e resultados dos projetos de IA de maneira clara e acessível. • Participará no desenho de soluções de processos de negócio utilizando IA.

• Registrar e gerenciar chamados, deparando-se com demandas de 1º e 2º nível; • Prestar suporte a sistemas operacionais e instalação de softwares, Pacote Office, Redes, Impressoras e Periféricos, bem como manutenção em desktops e notebooks; • Realizar mapeamento diretório, configuração de e-mail POP/ Exchange, Lotus Notes, configurar perfil, instalar VPN, Configuração de IP; • Acompanhar, atender e atualizar os chamados da Base, evitando filas que possam comprometer o SLA do projeto, assim como diminuir ao máximo o número de backlog de chamados; • Criar e atualizar base de conhecimento, procedimentos, script de atendimento e resolução de problemas no portal KCS.

• Design, develop, and maintain dashboards and reports in Power BI. • Perform data extraction, transformation, and loading (ETL) processes. • Collaborate with stakeholders to understand their data needs. • Ensure the accuracy and reliability of the data presented in dashboards. • Train end users on how to use dashboards and reports effectively. • Troubleshoot data-related issues and maintain the Power BI infrastructure. • Stay up to date with the latest features, updates, and best practices for Power BI / Fabric.

• Design, develop and maintain scalable data pipelines to ingest, process and transform large volumes of structured and unstructured data from diverse sources. • Implement efficient processes to ensure accurate and timely delivery of data to downstream systems and applications. • Ensure data quality, security and governance across the entire pipeline.

• Gerenciar os projetos digitais de média complexidade junto ao cliente, criando uma relação de parceria e fidelidade, garantindo entregas de alto valor agregado alinhada às expectativas de nossos clientes; • Mapear oportunidades direcionando possíveis oportunidades (up selling e cross selling) com o nosso time comercial; • Atuar junto com o time para entender o impacto das soluções que desenvolvem junto aos nossos clientes e no usuário final; • Criar e gerenciar o cronograma do projeto baseado no desenvolvimento das sprints; • Acompanhamento de cumprimento de escopo na visão dos entregáveis e consumo de horas/mês; • Acompanhamento das KPIs de performance do projeto junto ao cliente. • Gestão Operacional da Plataforma VTEX • Atendimento e tratamento de chamados de operação e suporte. • Monitoramento contínuo da plataforma VTEX. • Identificação e análise de erros de catálogo, checkout, promoções e integrações. • Acompanhamento de deploys e validações pós-implantação. • Interface com times de desenvolvimento, sustentação e negócio. • Gestão do Ciclo de Pedidos • Monitorar o fluxo completo dos pedidos no OMS e Backoffice. • Analisar falhas de integração entre VTEX, ERP, OMS, gateways e transportadoras. • Atuar na resolução de pedidos com status inconsistentes. • Garantir o correto faturamento, expedição e entrega dos pedidos. • Realizar análises preventivas para redução de incidentes operacionais. • Análise e Melhoria Contínua • Levantamento e acompanhamento de indicadores operacionais. • Identificação de gargalos e oportunidades de automação. • Criação de procedimentos e documentação operacional. • Proposição de melhorias para aumento de eficiência e redução de chamados.

• Map business needs and propose/structure datamarts according to best practices; • Map company processes and propose/build dashboards and business KPIs/indicators; • Responsible for building dashboards using tools such as Data Studio, Power BI and similar platforms; • Conduct keyword research and analysis aligned with client strategies (SEO); • Map event tagging (dataLayer) and implement events in Google Tag Manager (GTM); • Monitor/analyze Google Search Console; • Configure and manage Google Analytics; • Create and monitor e-commerce performance — Google PageSpeed Insights; • Propose improvements and optimize dashboards across devices (desktop, mobile and tablet); • Work closely with other team members to meet client objectives; • Participate in developing policies and processes for data collection and analysis; • Deliver training on dashboard usage and BI tools for internal and external clients; • Assist in creating and maintaining unified data repositories (Data Lake, Data Warehouse and similar), in BI architecture projects and advanced data extraction and processing workflows, and in projects based on predictive analytics, big data, customer cross-referencing and general statistical analyses.

• Develop and implement Machine Learning, deep learning and other AI solutions. • Prototype and test AI models to address specific business problems. • Analyze logs and usage metrics of AI models to identify failures, unexpected behaviors, or opportunities to improve the user experience. • Participate in research on new AI methods and technologies to keep the company at the forefront of the industry. • Perform functional tests after adjustments or deployments to ensure interactions and flows are correct. • Document processes, methodologies and results of AI projects in a clear and accessible manner. • Contribute to the design of business process solutions using AI.

• Lead initiatives related to the evolution of digital customer service channels, with a focus on WhatsApp and omnichannel solutions. • Act as the primary point of contact between business areas, operations, technology, squads and vendors. • Understand stakeholders’ needs, challenges and opportunities, translating them into structured, prioritized initiatives. • Coordinate the execution of requests with the responsible teams, monitoring deliveries, dependencies, risks and action plans. • Facilitate communication across different areas to ensure alignment and prompt, effective decision-making. • Support the evolution of digital service journeys, driving continuous improvements in the customer experience. • Contribute to the definition and implementation of solutions using automation, virtual assistants, Generative AI, NLP and other technologies related to digital service. • Lead workshops, discovery sessions, requirements refinement and alignment meetings among the involved areas. • Support the management and prioritization of the initiative backlog together with business stakeholders. • Ensure visibility into the status, impediments and outcomes of the initiatives under your responsibility. • Coordinate vendors and external partners involved in projects and services. • Promote governance of requests and alignment between portfolio, strategy and the teams’ delivery capacity.