Role Description The Business Process Analyst will work on company processes to develop and implement process improvement recommendations that satisfy business unit functions while maintaining a vision for future needs. - Conducts research and analysis throughout the organization to understand workflows, processes, data collection, reporting needs, and other technical issues associated with business processes and application software such as NICE, OnBase, MaxTrac, and Vidado. - Works directly with business lines throughout the organization to assist in determining business requirements. - Makes recommendations for appropriate solutions, develops, and evaluates new processes to achieve improved operational productivity. - Gathers requirements to capture business processes using both existing process documentation and process walkthroughs with the staff performing the processes. - Writes business requirements, change requests, test plans, and training documentation. - Participates in user acceptance testing (UAT) for all site enhancement releases. - Serves as business liaison between Operations and the Technical teams, communicating with the developers, subject matter experts (SMEs), and the business process owners to answer any questions that arise during the development and testing of an automated solution. - Works closely with software developers to understand and assist with the creation of their solution design, ensuring they deliver a solution that meets the business requirements. - Communicates effectively with personnel by simplifying detailed process information. - Develops and enhances business knowledge and skills that align with the changing business needs. - Prioritizes needs, handles matters expeditiously and proactively, and follows through on projects to successful completion, often with deadline pressures. - Pursues learning and self-development through attending relevant training courses, job shadowing, and mentoring. - Regular and timely attendance. - Other duties as assigned. Qualifications - Bachelor’s degree or equivalent related work experience is required. Requirements - Two to five years of experience with business processes, project management, and process improvement techniques. - Professional experience with Excel, Word, and Visio. - Professional experience with programs such as NICE, OnBase, MaxTrac, and Vidado. Work Arrangement - This position is eligible for telework.

Role Description Our client, a large-scale enterprise technology organization, is seeking an Alert Management & Observability Standards Lead to define, govern, and continuously improve their enterprise alerting ecosystem. This role serves as the central authority for alert lifecycle management — from initial definition and severity standards through routing, response instructions, and KPI reporting. The ideal candidate brings deep observability platform expertise, a strong governance mindset, and a proven ability to reduce operational noise while improving the quality and actionability of alerts across 24x7 operations environments. - Lead rationalization and prioritization of enterprise system alerts based on business criticality and operational impact - Establish, document, and enforce standards for alert severity, metadata, naming conventions, and routing across observability platforms - Serve as the organizational gatekeeper for determining which alerts require immediate escalation to the 24x7 Operations team - Build and maintain a centralized catalog of clear, standardized response instructions for all actionable alerts - Define, monitor, and report on KPIs related to alerting health, signal-to-noise ratio, and operational outcomes - Collaborate with engineering, DevOps, SRE, and operations teams to drive continuous improvement in alert quality and coverage - Champion observability best practices and enforce standards across cross-functional technical teams Qualifications - Advanced hands-on experience with Splunk - Advanced hands-on experience with Datadog - Intermediate experience with Prometheus and Grafana - Intermediate experience with ServiceNow Event Management - Advanced incident response experience including workflow design and operational coverage modeling - Proven experience reducing alert noise and improving alert actionability at enterprise scale - Strong understanding of 24x7 operations environments and escalation frameworks - Excellent stakeholder management skills with a demonstrated ability to drive and enforce cross-team standards Nice-to-Have Skills - Experience with additional observability or AIOps platforms - Background in SRE or platform engineering environments - Familiarity with ITIL or similar IT operations frameworks - Experience in highly regulated industries such as healthcare or financial services

• Manage medium-complexity digital projects in partnership with clients, building strong relationships and loyalty while ensuring high-value deliveries aligned with our clients' expectations. • Identify and map opportunities, directing potential upselling and cross-selling to our sales team. • Collaborate with the team to understand the impact of solutions developed for our clients and on the end user. • Create and manage the project schedule based on sprint development. • Monitor scope compliance in terms of deliverables and monthly hours consumption. • Track project performance KPIs together with the client.

Role Description At Omnicell, we’re transforming healthcare through innovation—and our Salesforce ecosystem is at the center of that transformation. As a Sr. Business Analyst (Salesforce), you’ll play a pivotal role in enabling smarter, faster, and more impactful sales strategies. This is more than a CRM role—it’s your opportunity to shape how data, technology, and insights power growth across the organization. You’ll partner with Sales Finance, IT, Operations, and Marketing leaders to turn complex challenges into scalable solutions that drive measurable outcomes. If you’re passionate about leveraging Salesforce to unlock business potential, thrive in ambiguity, and want to make a tangible impact in healthcare, this is your stage to shine. What You’ll Do - Drive Salesforce Excellence - Lead administration and optimization of Salesforce.com, ensuring it serves as a high-impact platform for sales productivity and business growth. - Configure, enhance, and maintain CRM capabilities while providing training and guidance to end users. - Translate Strategy into Scalable Solutions - Partner with cross-functional stakeholders across Sales, Finance, IT, Marketing, and Operations to gather and translate business requirements into actionable Salesforce solutions. - Design and implement scalable CRM enhancements that align with evolving business needs. - Lead Transformational CRM Initiatives - Own and drive large-scale Salesforce projects from concept to execution—delivering solutions that elevate efficiency, standardization, and performance. - Champion innovation by introducing new features, automation, and best practices. - Enable Data-Driven Decision Making - Develop reporting, dashboards, and executive-level insights that inform forecasting and strategic planning. - Deliver compelling analyses that influence leadership decisions and business direction. - Elevate Data Integrity & Governance - Establish and enforce data quality standards, lifecycle management processes, and governance practices. - Ensure compliance with Sarbanes-Oxley (SOX) and other regulatory requirements. - Optimize Sales Performance - Support forecasting efforts and pipeline visibility through accurate CRM data and reporting structures. - Identify opportunities to improve processes, productivity, and customer engagement. Qualifications - Bachelor’s degree or equivalent experience. - 7+ years of experience in business systems, business intelligence, or related fields. - 5+ years of hands-on Salesforce.com experience (administration, configuration, reporting). - Proven ability to gather requirements, translate them into technical solutions, and deliver projects end-to-end. - Strong analytical skills with experience in data modeling, reporting, and decision support. - Ability to work independently while collaborating effectively across teams and stakeholders. Preferred Qualifications - Salesforce Certified Administrator (ADM-201, ADM-211) or similar certification. - Experience in the healthcare or healthcare technology industry. - Advanced Salesforce expertise (e.g., automation, integrations, advanced reporting). - Experience leading large-scale CRM implementations or transformations. Key Skills & Competencies - Deep understanding of CRM systems, databases, and business processes. - Strong communication skills with the ability to translate technical concepts into business insights. - High adaptability and comfort working in ambiguous, fast-paced environments. - Strategic mindset with strong business acumen and problem-solving capabilities. How You’ll Elevate at Omnicell - Collaborate – Build strong partnerships across Sales, IT, Finance, and Operations to align priorities and deliver impactful CRM solutions. - Inspire – Influence stakeholders by demonstrating the power of data-driven insights and scalable Salesforce capabilities. - Develop – Continuously expand your expertise while mentoring users and driving adoption of Salesforce best practices. - Execute – Take ownership of projects, deliver high-quality solutions, and ensure on-time, high-impact outcomes. - Impact – Challenge the status quo, introduce innovative CRM strategies, and directly contribute to improved sales performance and customer experience. Travel - Approximately one trip per business quarter.