TD

• Leads, develops and oversees a broad, highly specialized and diverse team of experts and/or Risk professionals • Provides oversight, advisory support/services and acts as an oversight function related to TD's enterprise/operational Risk programs • Acts as a thought leader for all risk-related activities • Provides effective challenge, oversight, and risk intelligence behaviors and outcomes, while operating within the Bank's risk appetite • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required • Oversees and leads a large and/or highly complex and diverse reporting function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results • Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise • Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices • Facilitates key strategic discussions and provides thought leadership to executive audience • Sets operational team direction and collaborates with others to execute on common goals • Focuses on longer-range planning for functional area.

• Engage in a positive and professional way with customers • Resolve issues efficiently and accurately by understanding the customer's needs • Contribute to the growth of the business by developing and deepening new and existing relationships • Understand the customer's needs and identify opportunities to promote products and services • Takes ownership of customer concerns, gathering data, analyzing, and resolving complex customer issues at first contact • Ensure due diligence is taken to support the accuracy of all customer transactions • Engage customers/partners through a consultative approach to identify their current and future service needs • Arrive on time and ready to receive/make customer calls as scheduled throughout the shift

• Assess and adjudicate incoming alerts and investigation requests • Provide analysis and data gathering support for cases • Apply knowledge of bank procedures, products, and systems

• Leads and develops a team of professionals providing oversight, expert regulatory guidance to specialized domains of TD's KYC programs • Oversees timely execution of client due diligence reviews using a risk-based approach • Manages a team to perform job functions in line with policies, standards, and procedures • Works with senior management on highly complex, confidential, or high visibility projects • Ensures an integrated approach with other business management areas

• Servicing the needs of TD Wealth, Mass Affluent or High Net Worth customer segments • Handling complex customer service issues, product expertise and technical support • Engaging in online customer chats, digital media alongside proactively identifying cross-selling opportunities • Identifying opportunities for products and/or services and providing tailored recommendations while providing exceptional Customer Experience • Developing and deepening new and existing relationships while focusing on first call resolution • Delivering a high touch customer experience for this customer segment ensuring TD can deepen the relationship

• Sell and originate residential mortgage loans to sales goals • Take residential mortgage loan applications and negotiate terms • Manage customer expectations and guide them through the mortgage application process • Generate referrals for mortgage sales opportunities • Ensure applications are complete and send them to underwriting • Communicate loan decisions and finalize the loan commitment

• Sells and originates residential mortgage loans to sales goals • Takes residential mortgage loan applications and offers or negotiates terms of residential mortgage loans • Guides Customers through the mortgage application process • Ensures applications are completed accurately and contain required information and supporting documentation • Manages Customers expectations regarding processing times and closing dates • Generates referrals for mortgage sales opportunities and sales of other Company business line products • Develops plan to achieve sales goals with assistance from sales management • Communicates loan decisions directly to Customers and explains any additional information needed • Attends closings as needed

• Assist inbound customers with account inquiries • Recommend TD products or services to resolve issues • Deliver exceptional customer service experiences • Participate in ongoing training and coaching

• Create a Legendary Customer Experience with every client interaction • Engage with prospective customers through various channels (live chat, phone, secured email, SMS and social media) • Take ownership of customer concerns, gathers data, analyzing and resolves complex customer issues at first point of contact • Ensure due diligence is taken to support the accuracy of all customer transactions • Identify cross-sell opportunities or refer customers to internal bank partners • Arrive on time and ready to receive / make customer calls as scheduled throughout the shift

• Leads the integration of workforce management (WFM) strategy into TD’s broader enterprise AI and transformation agenda • Acts as the central point of coordination between business transformation initiatives, financial planning, workforce strategy, and evolving cloud and AI priorities • Ensures WFM inputs are embedded early and accurately in enterprise decision-making • Responsible for tracking workforce assumptions, capacity impacts, and financial implications tied to major transformation initiatives • Translates enterprise-level decisions into actionable workforce plans and ensures risks and opportunities are clearly understood