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Alert Management & Observability Standards Lead
Location
United States
Posted
3 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Alert Management & Observability Standards Lead
Glint Tech Solutions LLC
Role Description Our client, a large-scale enterprise technology organization, is seeking an Alert Management & Observability Standards Lead to define, govern, and continuously improve their enterprise alerting ecosystem. This role serves as the central authority for alert lifecycle management — from initial definition and severity standards through routing, response instructions, and KPI reporting. The ideal candidate brings deep observability platform expertise, a strong governance mindset, and a proven ability to reduce operational noise while improving the quality and actionability of alerts across 24x7 operations environments. - Lead rationalization and prioritization of enterprise system alerts based on business criticality and operational impact - Establish, document, and enforce standards for alert severity, metadata, naming conventions, and routing across observability platforms - Serve as the organizational gatekeeper for determining which alerts require immediate escalation to the 24x7 Operations team - Build and maintain a centralized catalog of clear, standardized response instructions for all actionable alerts - Define, monitor, and report on KPIs related to alerting health, signal-to-noise ratio, and operational outcomes - Collaborate with engineering, DevOps, SRE, and operations teams to drive continuous improvement in alert quality and coverage - Champion observability best practices and enforce standards across cross-functional technical teams Qualifications - Advanced hands-on experience with Splunk - Advanced hands-on experience with Datadog - Intermediate experience with Prometheus and Grafana - Intermediate experience with ServiceNow Event Management - Advanced incident response experience including workflow design and operational coverage modeling - Proven experience reducing alert noise and improving alert actionability at enterprise scale - Strong understanding of 24x7 operations environments and escalation frameworks - Excellent stakeholder management skills with a demonstrated ability to drive and enforce cross-team standards Nice-to-Have Skills - Experience with additional observability or AIOps platforms - Background in SRE or platform engineering environments - Familiarity with ITIL or similar IT operations frameworks - Experience in highly regulated industries such as healthcare or financial services
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