• Configure and implement Medallia’s customer experience platform based on client requirements. • Implement and maintain Adobe Analytics tracking across digital platforms; define tagging plans and data layer requirements • Configure and support CJA reporting structures and enable cross-journey analysis (as applicable) • Deploy/operate Medallia DXA instrumentation and integrate findings into the measurement approach • Perform QA and debugging to ensure data accuracy, consistency, and reliability (pre/post release validation) • Build dashboards and standardized reporting outputs; partner with stakeholders to refine KPIs and definitions • Create documentation and deliver knowledge transfer sessions for client teams (runbooks, standards, governance) • Collaborate with privacy/security stakeholders to support compliant data capture and retention

• Guide customer implementation projects across one or more Veracross products. The process may include: • Department discovery: working with each implementing department to understand their workflows and needs. • Platform transition options consulting: Discovery-infused platform setup options presented, demoed, revised, and finally agreed upon. • Orchestrate successful change management, where tailored configurations are office-tested, revised, approved, and deployed. • Department workflow consulting: Model and document the ways the school's different departments will use the Veracross product(s) across their first operational year. • Develop, coordinate, and execute project plans, task schedules, and resource activities to ensure on-time and effective project delivery • Lead direct training engagements for multiple school departments, and ensure school personnel completed required self-paced trainings • Collaborate with internal stakeholders to ensure all phases of the implementation are executed as necessary (for example: Implementation Engineers for system configuration and data migration)

• We are seeking an energetic individual with 1-2 years of prior experience in education/teaching, onboarding, and/or customer training to join our Americas Team as an Implementation Specialist. • In this role, you will be responsible for customer onboarding and new-user training for Atlas. • The Implementation Specialist’s primary responsibility is to be the main point of contact between our customers in the Americas and Atlas during the onboarding period. • You will work closely with the Solutions/Sales Consultant, Standards & Services, and Client Experience teams to orchestrate the initial setup of Atlas, ensuring it is configured for success and tailored to meet the unique needs of each customer. • The ideal candidate will be highly organized and able to effectively prioritize tasks, work autonomously in a remote-friendly environment, and collaborate seamlessly with cross-functional teams to support the company’s broader goals. • Develop long-term goals with schools and leadership teams, supporting curriculum planning, development, and review. • Use change management strategies to ensure the successful implementation of our software in alignment with the Americas’ educational values and widely adopted curriculum practices. • Show an in-depth knowledge of our products and their capabilities, including how they support curriculum design, instructional planning, and school processes. • Review and confirm customization of products to facilitate clients’ processes. • Collaborate with school leadership teams to set academic and operational goals, provide strategic recommendations based on the Americas’ curriculum frameworks, and guide schools in aligning their internal practices with our platform’s capabilities. • Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit. • Transition client relationship seamlessly to the School Experience Manager after the implementation period. • Proactively define and drive project strategies, collaborating with the Services & Support Team to ensure efficient execution and successful delivery. • Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools.

• Own multiple customer implementations simultaneously from kickoff through go-live, managing timelines, milestones, and deliverables to ensure on-time, compliant launches. • Serve as the primary point of contact for customers during implementation, conducting kickoff calls, weekly status meetings, technical reviews, and go-live readiness assessments. • Bridge the gap between Astra's technical capabilities and customer requirements, explaining API concepts, authentication flows, webhook configurations, and integration patterns to both technical and non-technical stakeholders. • Coordinate between Sales, Engineering, Product, and Compliance teams to ensure seamless handoffs, clear communication, and aligned expectations throughout the implementation. • Build and maintain implementation guides, project templates, technical documentation, and best practice playbooks that enable faster, more consistent customer onboarding. • Proactively identify implementation blockers, technical challenges, or scope changes, escalating issues appropriately and developing mitigation plans to keep projects on track. • Track implementation metrics (time-to-launch, customer satisfaction, common bottlenecks) and recommend process improvements to accelerate future implementations. • Coordinate go-live activities, including final testing, production launch planning, post-launch monitoring and customer success.