Astra Finance

• Become an expert in all things payments, from how the Astra platform works to the various payment rails and routes. • Take charge of the entire sales process, starting from identifying potential leads all the way to signing contracts. • Develop creative outbound strategies to create and nurture opportunities. • Sell consultatively and competitively, staying proactive and strategic throughout the sales cycle. • Leave no stone unturned - you're a self-starter and take the initiative to get things done before being asked. • Dig into the customer's business and uncover the intrinsic motivations that enable you to position the right solution with confidence. • Be a multiplier for the business by channeling the voice of the customer internally to influence product roadmaps and go-to-market strategy. • Apply AI tools to sharpen your research, automate workflows, and increase your overall output. • Collaborate closely with our Integrations, Engineering, and Compliance teams for seamless sales and onboarding execution.

• Own day-to-day execution of SOC 1, SOC 2, PCI DSS, and ISO 27001 readiness and audit cycles. • Develop and maintain policies, procedures, risk assessments, control narratives, and supporting documentation that meet auditor expectations and scale with the business. • Map controls across SOC, ISO, PCI, and NIST frameworks to identify overlap, gaps, automation opportunities, and control maturity improvements. • Facilitate risk assessments for systems, vendors, products, and business initiatives. Maintain risk registers, mitigation plans, and executive reporting on residual risk. • Partner with engineering and infrastructure teams to translate security requirements into practical technical controls across cloud infrastructure, SDLC, access management, logging, monitoring, and incident response. • Manage vendor security reviews, questionnaires, evidence validation, risk scoring, and ongoing monitoring for critical third parties and partners. • Support customer security reviews, security questionnaires, and trust documentation that enable enterprise sales and bank partnerships. • Help build scalable compliance workflows, tooling, and automation to reduce manual effort and improve evidence quality as Astra grows. • Maintain dashboards and reporting on audit status, control health, remediation progress, and risk posture for leadership.

• Manage and provide technical guidance to clients through their lifetime as Astra partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner. • Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. • Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. • Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. • Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. • Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication. • Identify areas to improve operational efficiencies and onboard our customers more quickly and effectively.

• Define and maintain Astra's API contract philosophy – versioning strategy, backwards compatibility standards, deprecation policies, and schema design principles • Write detailed platform specs that engineering can ship from: precise, edge-case-aware, and grounded in how real customers build • Own the platform roadmap – balancing foundational investments (auth, observability, extensibility) against customer-facing features and reliability work • Conduct technical discovery with Astra's most sophisticated customers to identify platform gaps and extensibility needs • Partner with engineering to review API design, maintain developer ergonomics standards, and hold the bar on platform quality • Work with solutions and implementation teams to understand where customers get stuck, break, or build workarounds – and translate that into platform requirements • Drive the developer experience roadmap in partnership with docs, solutions engineering, and DevRel functions as they mature • Represent platform strategy in customer conversations, partnership discussions, and technical due diligence processes

• End-to-end product ownership of Astra's payments rails – Visa Direct, Mastercard Move, RTP, FedNow, ACH, and stablecoin – from API contract through settlement and reconciliation. • The transaction lifecycle: authorization, clearing, settlement, dispute/chargeback handling, and exception management. • Developer-facing payments primitives: API design, payload schemas, error surfaces, and webhook contracts that serve sophisticated fintech builders. • Multi-rail routing logic: how Astra selects, fallbacks, and optimizes across rails based on speed, cost, and risk parameters. • Payments compliance surface: Reg E implications, network rule adherence (VCR framework, dispute windows), and AML/sanctions workflow integration. • Rail-specific product strategy and roadmap: identifying capability gaps, emerging network features (e.g., RTP request for payment), and net-new monetization opportunities. • Close partnership with payment operations and engineering on incident response, degraded-rail scenarios, and SLA commitments. • Write rigorous PRDs and technical specs for complex payment flows, with explicit handling of edge cases, failure modes, and regulatory constraints. • Own the product roadmap for your surface area – prioritizing ruthlessly across rail expansions, developer experience improvements, and compliance requirements. • Conduct deep discovery with customers and prospects to surface unmet needs in how they move money. • Partner with engineering to define API contracts, review implementation, and maintain a high bar on developer ergonomics. • Collaborate with compliance and legal on network rule changes, NACHA updates, and card network bulletins – translating regulatory inputs into product requirements. • Work with payment operations to define reconciliation requirements, exception-handling workflows, and ops tooling needs. • Represent the payments product in customer conversations, sales cycles, and external thought leadership.

• Own end-to-end reconciliation across all Astra rails: Visa Direct, Mastercard Move, RTP, FedNow, ACH, and stablecoin • Build and maintain daily/intraday settlement processes that catch breaks early and resolve them fast • Partner with Engineering to automate reconciliation pipelines -- reducing manual toil, not just documenting it • Establish clear exception workflows: categorize, route, escalate, and close breaks within defined SLAs • Own the source-of-truth ledger that Finance, Product, and Banking partners can rely on • Design and operate the monitoring layer for transaction health: success rates, latency, return codes, and anomalies by rail • Build alerting that surfaces edge cases -- stuck transactions, unexpected return codes, settlement gaps -- before clients feel them • Partner closely with Engineering to instrument observability, write runbooks, and build self-healing automation where it makes sense • Own post-mortems on operational failures: root cause, remediation, and preventing recurrence • Track and report on operational KPIs weekly: settlement break rates, dispute win rates, mean time to resolve • Own the full dispute lifecycle across card network and ACH rails: intake, evidence compilation, submission, and outcome tracking • Build and maintain a dispute calendar that ensures no response deadline is missed across Visa, Mastercard, and NACHA • Manage the evidence workflow in coordination with clients and the Customer Success team • Track dispute rates by client, rail, and transaction type -- and surface patterns that indicate upstream product or onboarding issues • Serve as the day-to-day operational contact for Astra's banking partners across settlement, funding, and exception handling • Own the operational relationship with card networks (Visa Direct, Mastercard Move) and RTP/FedNow operators • Coordinate with Compliance on NACHA rule adherence, return rate thresholds, and network reporting requirements • Surface partner-level issues -- degraded rails, delayed settlements, network outages -- and manage communications internally

• Build Release Confidence Systems: Design and implement automated smoke tests and workflow validations for our most important payment flows, and integrate them into CI and release gates • Improve Environment Fidelity: Make testing and staging behave more like production by improving stability, data hygiene, environment health checks, and repeatable test scenarios • Develop Test Infrastructure: Build frameworks and harnesses for API and event-driven workflow testing, including partner simulations and contract checks where appropriate • Enable Developer Productivity: Build internal self-service tooling and automation that reduces manual steps, improves debugging workflows, and increases engineering velocity • Improve Release Observability and Documentation: Strengthen release dashboards, visibility, and documentation practices to improve triage, bug tracking, and regression prevention over time • Strengthen CI and Developer Workflows: Improve CI speed and signal, reduce flaky tests, and make failures easy to debug with useful artifacts and visibility • Add Operational Guardrails: Partner with engineering to define monitors, canaries, rollout strategies, and rollback patterns for higher-risk changes • Close the Loop on Regressions: Turn production regressions into durable prevention by adding automated checks, checklist steps, improved documentation, or better safety rails

• Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops. • Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. • Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. • Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. • Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. • Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication.

• Develop and execute comprehensive launch plans for new payment products and platform features, coordinating across product, sales, and marketing teams. • Produce whitepapers, case studies, blog posts, webinar content, and email campaigns that educate the market and drive inbound demand. • Create differentiated positioning that translates our technical capabilities into clear business value for target buyers — from technical decision-makers to finance leaders. • Build pitch decks, battle cards, demo scripts, and objection-handling guides that empower our sales team to close deals faster and with higher confidence. • Conduct ongoing customer research, competitive analysis, and win/loss analysis to inform product strategy and refine our messaging. • Develop compelling success stories and ROI narratives that demonstrate how Astra powers financial operations at scale. • Represent Astra online and in-person, including industry conferences and events, building credibility and thought leadership in the payments ecosystem. • Own cross-functional launch timelines, ensuring coordinated execution across product releases, sales training, campaign activation, and customer communications.

• Establish product management as a core discipline at Astra from day one • Define product processes, frameworks, and rituals that scale with the company • Set the bar for product excellence and build a culture of customer obsession • Eventually hire and mentor a world-class product team as we grow • Define product vision, strategy, and multi-quarter roadmaps for critical platform capabilities • Drive products from conception through launch, iteration, and scale • Make strategic trade-offs between competing priorities while maintaining focus on customer outcomes • Partner with engineering leadership to architect scalable, reliable solutions • Conduct deep customer research to understand pain points, workflows, and unmet needs • Build strong relationships with key customers and prospects to inform product direction • Translate complex technical concepts into clear value propositions • Gather and synthesize feedback to continuously improve product-market fit • Work closely with engineering teams to define technical requirements and scope releases • Collaborate with design to create intuitive experiences for developer and business users • Partner with compliance and risk teams to ensure products meet regulatory requirements • Enable sales and customer success teams with the tools and narratives to drive adoption • Define and track key product metrics and success criteria • Analyze usage patterns, customer feedback, and market trends to inform priorities • Run experiments to validate hypotheses and optimize product experiences • Use quantitative and qualitative insights to guide strategic decisions • Present product strategy and updates to executive leadership and board members • Write clear, concise product documentation and requirements • Build alignment across multiple stakeholders with competing interests • Advocate for the customer while balancing business and technical constraints