ECIS, the Educational Collaborative for International Schools

• Understanding Faria’s goals and business needs and recommending potential solutions • Evaluating the value being delivered by new and existing Atlas features • Sharing product updates and the roadmap, while collecting feedback from various stakeholders • Participate in client calls and events • Prioritize features based on strategic value, technical feasibility, and school-system impact • Stay abreast of relevant education industry/market research

As a Renewals Coordinator, you will be the operational backbone of our client renewals process, ensuring smooth billing operations and exceptional client service during renewal cycles. This role focuses on managing invoicing processes, resolving billing inquiries, and supporting client retention through efficient renewal operations across our global school portfolio. Key Responsibilities Renewals Operations & Invoicing - Generate and process renewal invoices accurately and on schedule using NetSuite and Salesforce - Coordinate with Finance team to ensure billing accuracy and resolve invoice discrepancies - Manage renewal timelines and deadlines, ensuring all clients receive timely renewal notifications - Process contract amendments, student count updates, and pricing adjustments - Maintain accurate records of all renewal activities and client communications Client Support & Communication - Respond to client billing and renewal inquiries via email, phone, and support tickets within SLA requirements - Provide clear explanations of invoices, pricing, and renewal terms to school administrators - Coordinate payment plans and billing arrangements for clients with budget constraints - Escalate complex renewal issues to SEMs and regional leads when appropriate - Maintain professional, helpful communication with schools across different time zones and cultures Collections & Payment Follow-up - Coordinate with schools on payment schedules and collection activities - Work with SEMs to identify and address payment-related risks to retention - Maintain accurate documentation of all collection activities in CRM systems Data Management & Reporting - Update and maintain client records in Salesforce and NetSuite systems - Support month-end and quarter-end financial reporting processes - Ensure data accuracy across all billing and renewal systems Process Improvement & Support - Follow and help refine standard operating procedures for renewals and billing operations - Identify automation opportunities to improve efficiency and reduce manual work - Support implementation of new billing processes and system improvements - Collaborate with cross-functional teams (Sales, Finance, Client Experience) on renewal operations - Assist with special projects related to billing, collections, and client retention

We are looking for a full-time School Experience Manager to take on ownership of a portfolio of ManageBac+ clients in the Americas using our products and solutions.  Focused on supporting schools throughout the Americas, this position is critical to the maintenance and growth of our existing client base and is often the face of the company. We seek personable and professional School Experience Managers willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter with K-12/ed tech knowledge who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service.  The responsibilities of a School's Experience Manager (SEM) include: Relationship Building - Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferences (10% travel)  - Creatively use tools to maximize meaningful communication and client interface - Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more - Leverage other teams (Support, Implementation, PD, etc) to serve client needs  - Provide consultative partnerships to maximize product and service efficacy for clients Retention - Track and understand the health of clients within the portfolio - Identify at-risk situations and partner with the Regional Lead or Director to address these  - Leverage relationships and communication to meet retention/renewal goals Growth - Identify and deploy micro-campaigns  - Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team - Partner with Sales to nurture upsell/cross-sell leads

We are looking for a full-time School Experience Manager to take on ownership of a portfolio of ManageBac+ clients in the Americas using our products and solutions.  Focused on supporting schools throughout the Americas, this position is critical to the maintenance and growth of our existing client base and is often the face of the company. We seek personable and professional School Experience Managers willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter with K-12/ed tech knowledge who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service.  The responsibilities of a School's Experience Manager (SEM) include: Relationship Building - Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferences (10% travel)  - Creatively use tools to maximize meaningful communication and client interface - Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more - Leverage other teams (Support, Implementation, PD, etc) to serve client needs  - Provide consultative partnerships to maximize product and service efficacy for clients Retention - Track and understand the health of clients within the portfolio - Identify at-risk situations and partner with the Regional Lead or Director to address these  - Leverage relationships and communication to meet retention/renewal goals Growth - Identify and deploy micro-campaigns  - Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team - Partner with Sales to nurture upsell/cross-sell leads

We are looking for a full-time School Experience Manager to take on ownership of a portfolio of ManageBac+ clients in the Americas using our products and solutions.  Focused on supporting schools throughout the Americas, this position is critical to the maintenance and growth of our existing client base and is often the face of the company. We seek personable and professional School Experience Managers willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter with K-12/ed tech knowledge who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service.  The responsibilities of a School's Experience Manager (SEM) include: Relationship Building - Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferences (10% travel)  - Creatively use tools to maximize meaningful communication and client interface - Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more - Leverage other teams (Support, Implementation, PD, etc) to serve client needs  - Provide consultative partnerships to maximize product and service efficacy for clients Retention - Track and understand the health of clients within the portfolio - Identify at-risk situations and partner with the Regional Lead or Director to address these  - Leverage relationships and communication to meet retention/renewal goals Growth - Identify and deploy micro-campaigns  - Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team - Partner with Sales to nurture upsell/cross-sell leads

We are looking for a full-time School Experience Manager to take on ownership of a portfolio of ManageBac+ clients in the Americas using our products and solutions.  Focused on supporting schools throughout the Americas, this position is critical to the maintenance and growth of our existing client base and is often the face of the company. We seek personable and professional School Experience Managers willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter with K-12/ed tech knowledge who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service.  The responsibilities of a School's Experience Manager (SEM) include: Relationship Building - Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferences (10% travel)  - Creatively use tools to maximize meaningful communication and client interface - Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more - Leverage other teams (Support, Implementation, PD, etc) to serve client needs  - Provide consultative partnerships to maximize product and service efficacy for clients Retention - Track and understand the health of clients within the portfolio - Identify at-risk situations and partner with the Regional Lead or Director to address these  - Leverage relationships and communication to meet retention/renewal goals Growth - Identify and deploy micro-campaigns  - Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team - Partner with Sales to nurture upsell/cross-sell leads

We are looking for a full-time School Experience Manager to take on ownership of a portfolio of ManageBac+ clients in the Americas using our products and solutions.  Focused on supporting schools throughout the Americas, this position is critical to the maintenance and growth of our existing client base and is often the face of the company. We seek personable and professional School Experience Managers willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter with K-12/ed tech knowledge who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service.  The responsibilities of a School's Experience Manager (SEM) include: Relationship Building - Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferences (10% travel)  - Creatively use tools to maximize meaningful communication and client interface - Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more - Leverage other teams (Support, Implementation, PD, etc) to serve client needs  - Provide consultative partnerships to maximize product and service efficacy for clients Retention - Track and understand the health of clients within the portfolio - Identify at-risk situations and partner with the Regional Lead or Director to address these  - Leverage relationships and communication to meet retention/renewal goals Growth - Identify and deploy micro-campaigns  - Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team - Partner with Sales to nurture upsell/cross-sell leads

• We are seeking an energetic individual with 1-2 years of prior experience in education/teaching, onboarding, and/or customer training to join our Americas Team as an Implementation Specialist. • In this role, you will be responsible for customer onboarding and new-user training for Atlas. • The Implementation Specialist’s primary responsibility is to be the main point of contact between our customers in the Americas and Atlas during the onboarding period. • You will work closely with the Solutions/Sales Consultant, Standards & Services, and Client Experience teams to orchestrate the initial setup of Atlas, ensuring it is configured for success and tailored to meet the unique needs of each customer. • The ideal candidate will be highly organized and able to effectively prioritize tasks, work autonomously in a remote-friendly environment, and collaborate seamlessly with cross-functional teams to support the company’s broader goals. • Develop long-term goals with schools and leadership teams, supporting curriculum planning, development, and review. • Use change management strategies to ensure the successful implementation of our software in alignment with the Americas’ educational values and widely adopted curriculum practices. • Show an in-depth knowledge of our products and their capabilities, including how they support curriculum design, instructional planning, and school processes. • Review and confirm customization of products to facilitate clients’ processes. • Collaborate with school leadership teams to set academic and operational goals, provide strategic recommendations based on the Americas’ curriculum frameworks, and guide schools in aligning their internal practices with our platform’s capabilities. • Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit. • Transition client relationship seamlessly to the School Experience Manager after the implementation period. • Proactively define and drive project strategies, collaborating with the Services & Support Team to ensure efficient execution and successful delivery. • Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools.