Pythian

Role Description As a Network Engineer, you will be responsible for providing 24/7 network support to clients across the globe in enterprise network operations and handling escalations and severe cases. This position is accountable for ensuring: - Administration and Management of complex networking solutions in enterprise data centers and remote offices worldwide. - Extensive experience with Cisco Catalyst and Nexus switches. - Advanced knowledge of ARP, MAC Address Table, VLAN, Spanning Tree Protocol, EtherChannel, Switch Stacking, HSRP/VRRP, Access Lists (ACLs), and NAT. - Hands-on experience in configuring and troubleshooting Enterprise LAN and WAN. - Comprehensive knowledge of networking fundamentals, including TCP/IP, BGP, OSPF, MPLS, VPN technologies (IPSec, GRE), and routing/switching principles. - Hands-on experience in implementing security measures like access control lists (ACLs) and firewall policies to protect the network. - Experience in enterprise network operations in handling escalation and severity cases. - Coordination with ISP, clients, and onsite technical teams for troubleshooting network and security incidents. - Providing permanent remediation for affected endpoints in our network environment. - Documenting network issues related to Incidents with in-depth event logs, RCA, and evidence. - IOS/firmware upgrade in Cisco network devices as and when required. - Good to have experience in configuring and troubleshooting CISCO wireless controllers, Aerohive Products. - Excellent client-facing communication skills and the ability to manage client interactions and escalations, ensuring client satisfaction and timely resolution of critical issues. - Facilitate P2/P1 Technical calls from the network's end, demonstrating exceptional communication and problem-solving skills to de-escalate situations and provide clear, concise updates to clients. Qualifications - 5-10 years of experience implementing and managing multi-vendor network solutions. - Extensive experience in Routing and Switching. - Prior experience collaborating with global clients from the US, Europe, and APAC regions. - Excellent written and verbal communication skills, with a proven ability to manage client expectations and handle high-pressure situations effectively. - Must be able to effectively handle multiple projects simultaneously. - Analytical and problem-solving skills, with a focus on delivering effective solutions and efficiently managing client escalations. - CCNA or CCNP Certifications are an asset. Benefits - Competitive total rewards package. - Flexibly work remotely from your home, there’s no daily travel requirement to an office. - Collaborate with some of the best and brightest in the industry. - Substantial training allowance; participate in professional development days, attend training, become certified. - All the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment. - Annual wellness budget to prioritize your health and well-being. - Generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.

• Operate and optimize Kubernetes clusters, Istio service mesh, and Linux-based systems • Automate workflows using Go, Python, and Shell scripting • Build monitoring and observability solutions with Prometheus, Grafana, and Loki • Troubleshoot complex networking, storage, and system performance issues • Participate in on-call rotations and postmortem reviews to improve system resilience • Partner with AI/ML teams to ensure infrastructure readiness for model training and data pipelines

Role Description We are seeking a collaborative and technically proficient System Administrator with strong automation expertise. The ideal candidate will have experience in a large corporate environment, a demonstrated commitment to learning new technologies, and the ability to design automation for processes for long-term scalability and continuous improvement. What you will be doing: - Provide remote support for Linux infrastructure across data center and cloud environments. - Manage the full OS lifecycle, including installation, deployment (Kickstart, VMs, containers, bare metal, Solaris Zones), patching, and upgrades. - Support and maintain standard Linux services (e.g., DNS, DHCP, NFS, Samba, RAID, LVM). - Deploy and support web servers, web proxies, version control, and other third-party open-source applications. - Design and implement automation for infrastructure deployment, configuration, and operations using scripting (Bash, Pythian) and tools (Ansible). - Troubleshoot and resolve complex server issues (performance, crashes, client-impacting incidents) and deliver detailed Root Cause Analysis (RCA) reports. - Implement security best practices, support vulnerability management processes, and protect systems and data. - Manage and guide technical projects from requirements gathering and design through successful completion. - Support and facilitate new initiatives, proactive problem solving, and best practices with a dedication to customer success. - Participate in an on-call rotation in an escalation capacity. Qualifications - 8 to 10 years of overall experience in IT infrastructure administration, with at least 5+ years of hands-on experience in Linux. - Extensive experience in Linux Server administration (RHEL, Ubuntu, and others). - Experience in bash scripting, automation for task automation, and system administration. - Understanding of core networking concepts (TCP/IP, DNS, DHCP, VLANs, Firewall basics). - Proven experience supporting infrastructure within data center hosting environments. - Extensive troubleshooting methodology and collaborative problem-solving approach. - Excellent communication (verbal and written) and customer service skills. - Ability to work effectively both independently and collaboratively as an Individual Contributor and manage tasks effectively. - Relevant certifications (e.g., RHCE, DevOps, or similar) are a plus. Benefits - Competitive total rewards package. - Flexibly work remotely from your home, there’s no daily travel requirement to an office! - Collaborate with some of the best and brightest in the industry! - Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! - We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! - You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). - A generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.

Role Description The applicant must have a strong understanding of system administration with an excellent track record in troubleshooting and diagnostics. The ideal candidate will be responsible for administering, maintaining, securing, and optimizing our clients' Windows server environments and VMware infrastructure. This role requires a strong technical foundation, excellent problem-solving skills, and the ability to ensure the stability, security, and performance of critical systems while providing effective technical support. What you will be doing: - Administer and maintain Windows Server environments (primarily Windows Server 2016, 2019 and later), including installation, configuration, patching, and performance tuning. - Manage and support core Microsoft services, including Active Directory Domain Services (AD DS), Group Policy Objects (GPOs), DNS, NTP and DHCP. - Manage and support VMware infrastructure, including vSphere, vCenter Server, ESXi hosts, VMware HA, and DRS configurations. - Support and maintain virtual and physical server infrastructure within data centre hosting environments. - Perform monthly patching across multiple servers and ESXi hosts using centralized patch management tools and processes. - Implement and maintain security best practices to protect systems and data; support vulnerability management processes. - Provide technical support to clients, effectively troubleshooting and resolving issues related to Windows and VMware environments. - Provide Problem Management support, including Root Cause Analysis (RCA) for client-impacting incidents and resolving complex underlying issues. - Collaborate with team members on infrastructure planning, upgrades, migrations, and changes. - Assist with server decommissioning and migration activities as required. - Maintain clear and accurate documentation for system configurations, procedures, and troubleshooting guides. - Coordinate effectively with vendors for technical support and procurement. - Strong demonstrated work ethic with clear focus on customer success. - Participate in an on-call rotation in an escalation capacity. Qualifications - 8 to 10 years of overall experience in IT infrastructure administration, with at least 5+ years of hands-on experience in both Windows Server and VMware administration. - Strong experience in Windows Server administration (Windows Server 2016, 2019 and later). - Proficiency in VMware virtualization technologies (VMware vSphere, vCenter Server, ESXi, Update Manager, HA, DRS). - Experience managing VMware datastores and familiarity with underlying storage concepts (e.g., SAN, NAS, iSCSI, NFS). - Experience in PowerShell scripting for task automation and system administration. - Understanding of core networking concepts (TCP/IP, DNS, DHCP, VLANs, Firewall basics). - Participate in an on-call rotation to provide 24/7 support for critical systems. - Proven experience supporting infrastructure within data centre hosting environments. - Strong troubleshooting methodology and problem-solving skills. - Excellent communication (verbal and written) and customer service skills. - Ability to work independently as an Individual Contributor and manage tasks effectively. - Relevant certifications (e.g., VCP-DCV, Microsoft Certified: Azure Administrator Associate or similar) are a plus. Benefits - Competitive total rewards package. - Flexibly work remotely from your home, there’s no daily travel requirement to an office! - Collaborate with some of the best and brightest in the industry! - Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! - We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! - You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). - Generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.

• Operate and optimize Kubernetes clusters, Istio service mesh, and Linux-based systems • Automate workflows using Go, Python, and Shell scripting • Build monitoring and observability solutions with Prometheus, Grafana, and Loki • Troubleshoot complex networking, storage, and system performance issues • Participate in on-call rotations and postmortem reviews to improve system resilience • Partner with AI/ML teams to ensure infrastructure readiness for model training and data pipelines

Role Description As a Senior Cloud Engineer you will build high-quality solutions to help our customers achieve their business objectives. You will work independently or as part of a team to understand the project’s trajectory, provide insights on implementation details, and deliver consistent, high-quality solutions leveraging automation. At the end of the day, our Cloud consulting team creates interesting solutions using cutting edge technology and expertise to deliver value with speed and precision to our clients. What you will be doing: - Build and maintain client relationships, providing technical leadership and guidance for current projects. - Collaborate with stakeholders to understand business requirements, assist in project planning, and document project plans for both small and medium-sized projects. - Participate in and support sprint planning activities with the Project Manager, including story point estimation and ceremonies such as standups, backlog grooming, and retrospectives. - Design and implement technical solutions for customer projects, ensuring scalability and efficiency. - Create or contribute to building technical design documents and other necessary documentation for projects. - Write testable, high-performance, reliable, and maintainable code for CI/CD pipelines and infrastructure-as-code frameworks (e.g., Terraform, CloudFormation). - Design and implement security and network software components for multi-cloud solutions and architectures. - Research, evaluate, and recommend third-party software and technology packages based on project requirements. Provide performance optimization recommendations and document best practices. - Create cloud migration strategies and plans, following best practices and ensuring smooth transitions to cloud architectures. - Develop automated provisioning solutions for servers, environments, containers, and data centers. What we need from you: - Demonstrate professional and respectful conduct in all interactions with customers, peers, and stakeholders. - Manage time effectively and attend all internal and customer meetings punctually and prepared. - Adhere strictly to organizational processes, including accurate and timely completion of timesheets. - Communicate promptly, clearly, and responsibly through email, messaging tools, and meetings. - Take ownership of commitments and deliverables without requiring repeated follow-ups. Technical Expectations (Must Have’s): - Experience with engineering solutions on major cloud provider platforms, with mandated experience in Google Cloud Platform (GCP), Azure, and AWS. - Hands-on experience with operating system platform configuration, tuning, and administration for Linux or Windows, with a preference for both. - Strong understanding of application performance and design best practices to ensure applications and services are highly available, performant, scalable, and secure. - High proficiency with open-source tools, including Hashicorp solutions such as Terraform, Packer, and Vault, along with other deployment frameworks like Pulumi. - Proficiency in at least one popular programming language (e.g., Go, Java, Python, Ruby, Rust). - Solid understanding of testing techniques and frameworks, including test and behavior-driven development, with experience in writing test suites, mocks, and fixtures. - Capability to write scripts for maintenance, automation, and data processing using scripting languages such as Bash, Groovy, JavaScript, Perl, PHP, PowerShell, or R. - Experience with common configuration management tools (e.g., Ansible, Chef, Puppet). - Strong knowledge of automating deployment, scaling, and management of containerized applications, ideally with hands-on experience using Kubernetes and tools like Helm. - Skilled in common CI/CD tools, patterns, and techniques, with familiarity in pipeline enablement products such as ArgoCD, Azure DevOps, Cloud Build, GitLab, or Jenkins. - Understanding of development methods, workflows, and patterns, particularly Agile and DevOps practices. - Experience with stream-processing platforms and services, such as Kafka and Cloud Pub/Sub. - Solid understanding of data security principles, including encryption, access control, and identity management, and their technical application to enforce data custodianship and compliance. - Experience in AI-assisted engineering practices, including use of intelligent agents for code generation, code reviews, etc. Tools such as GitHub Copilot, Claude, Gemini, etc. Technical Expectations (Desired): - Experience with on-premise architectures and visualization applications such as vCenter. - Experience in building or integrating AI-driven automation workflows or agents (e.g., using LangChain or similar frameworks) is a plus. - Experience in MLOPs is a plus. - Exposure to Anthos is a plus. Benefits - Competitive total rewards package. - Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection. - Collaborate with some of the best and brightest in the industry! - Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! - We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! - Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.

Role Description Do you thrive on solving tough problems—even under pressure? Are you motivated by fast-paced environments with continuous learning opportunities? Do you enjoy collaborating with a team of peers who push you to constantly up your game? At Pythian, we are building a next-generation Site Reliability Engineering team. We need motivated and talented individuals on our teams, and we want you! You’ll act as a technology leader, advisor for our clients, and mentor for other team members. Projects would include infrastructure architecture, automation, and intelligent monitoring systems from design through implementation. If you Love Your Data and want to Love Your Career, this could be the job for you! If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out! What you will be doing: - Operate, maintain, and administer solutions contributing to customer infrastructure's operational efficiency, availability, and visibility. - Planning maintenance activity, design documentation, and standard procedures. - Provide Root Cause Analysis reports for outages/incidents (ITIL - Problem Management). - Observe and provide feedback on the current state of the client’s infrastructure, and identify opportunities to improve resiliency, reduce incident occurrence, and automate repetitive administrative and operational tasks. - Contribute to, improve, and maintain team documentation about client systems and infrastructure, procedures, policies, and schedules. - Gather and document information about client environments through audit activities, and analyze the information to identify opportunities for improvement and application of best practices. - Work collaboratively with teammates to contribute to the continuous improvement of our working culture. - Act as a technology leader for clients, as well as drive client discussions on technology road maps. - Participate in an on-call rotation in an escalation capacity. Qualifications - Experience working with Google and AWS Clouds (including infrastructure as code deployment with Cloud Formation, Terraform, Opsworks, etc). - Scripting and automation of administrative tasks using Python and Scala is a must. - Solid understanding of microservices architecture and container technologies (Kubernetes is a must, Docker, lxc, etc). - Clear understanding of software development lifecycles and best practices from an infrastructure point of view (PRs, merge, rebase, etc). - Understanding the end-to-end operations of a ‘Business System’ vs components. - Comprehensive systems hardware and network troubleshooting experience. - Common Linux distribution platform installation, configuration, performance tuning, and cloud migration. - TCP/IP networking, NIC bonding, and network services configuration (DNS, NTP, DHCP, SMTP, etc). - Operation and administration of virtual infrastructure, including experience with at least one hypervisor (VMware, Hyper-V, KVM, etc). - Ability to describe IaaS, PaaS, SaaS, pros and cons of each, use cases for virtualization and cloud. - Administration of web servers and supporting technologies, including network load balancers. - Experience with the design, development, and deployment of Puppet. - System and application error investigation, troubleshooting of access/availability issues including deep multi-system root cause analysis. - Experience managing networking devices, such as switches and firewalls from a variety of vendors. - Solid understanding of DevOps tools, processes, and culture. - Ability to pick up new technologies quickly. - Ability to provide accurate work scheduling and task estimations for work delivery. Benefits - Competitive total rewards package. - Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection. - Collaborate with some of the best and brightest in the industry! - Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! - We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! - You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). - Generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.

• Provide remote support for Linux infrastructure across data center and cloud environments. • Manage the full OS lifecycle, including installation, deployment (Kickstart, VMs, containers, bare metal, Solaris Zones), patching, and upgrades. • Support and maintain standard Linux services (e.g., DNS, DHCP, NFS, Samba, RAID, LVM). • Deploy and support web servers, web proxies, version control, and other third-party open-source applications. • Drive automation for infrastructure deployment, configuration, and operations using scripting (Bash, Pythian) and tools (Ansible). • Troubleshoot and resolve complex server issues (performance, crashes, client-impacting incidents) and deliver detailed Root Cause Analysis (RCA) reports. • Implement security best practices, support vulnerability management processes, and protect systems and data. • Lead technical projects from requirements gathering and design through successful completion. • Champion new initiatives, proactive problem solving, and best practices with a strong focus on customer success. • Participate in an on-call rotation in an escalation capacity.

Role Description As a Senior Database Consultant you will work within a globally dispersed team to supply complete support for all aspects of database and application infrastructure to a variety of Pythian’s customers. What you will be doing: - Coordination, analysis, design, implementation, and administration of database solutions, including database server configuration and maintenance. - Analyzing customer’s infrastructure and processes and recommending best practices for improvements to current operational processes and procedures to ensure that databases remain operational for maximum uptime and recoverability. - Administration of backup procedures and disaster recovery plans, providing proactive monitoring to head off potential issues before they become incidents, responding to monitoring alerts, and carrying out troubleshooting of operational problems. - Overseeing backup, clustering, mirroring, replication, failover, and restoration and recovery of corrupted databases; developing and reviewing action plans (such as maintenance, deployment, upgrades, etc.) and completing all relevant client documentation. - Assisting the Lead Database Consultant with respect to Incident Management, Problem Management, and Problem Resolution; implementing Changes and Service Requests; and designing/implementing technical procedures for complex changes. - Preparing customer status and incident reports, responding to customer requests and inquiries, and maintaining alignment with a customer’s operating procedures (e.g., change control). - Maintaining any customer-specific assets such as soft or hard access tokens, access cards, and any other hard or soft asset provided. - Takes a lead role in the team's maintenance and alignment of Pythian process requirements including handovers, documentation, process acknowledgments, and incident reviews. - Enhancing Pythian tools and processes, suggesting and possibly designing/implementing new monitoring checks, enhancements to DBA toolkits, and other process improvements such as Initial Reviews, Performance Reviews, Audits, etc. - Participating in sales support activities such as presales, proposal preparation, and tech calls. - Taking a lead role in contributing to Pythian’s external profile in the preparation of marketing collateral including website material and presentations at conferences or trade shows; participating in local user groups and being active on the technology blogging front. - Mentoring and training existing Database Consultant team members, providing ongoing help and mentoring of new employees as part of a “buddy system,” and taking a lead role in the preparation and presentation of employee training courses. Qualifications - 7+ years of overall experience in a Database Reliability Engineer (DBRE), Site Reliability Engineer (SRE), or production Database Administrator (DBA) role. - Strong proficiency in Object-Oriented Programming (OOP) with Python (or Go), including practical knowledge of the Django framework for tooling or application development. - Hands-on experience designing, deploying, and managing scalable infrastructure within AWS. - Deep understanding of automation principles using Terraform, Bash scripting, and robust Unix/Linux system administration. - Practical experience working with containerization and orchestration (Docker, GKE), secrets management (Vault), and database proxy/load balancing tooling (e.g., ProxySQL), utilizing GitLab for CI/CD. - Exceptional client-facing skills with a proven ability to manage customer expectations, navigate complex priorities, and act as a trusted technical advisor. - A systematic approach to troubleshooting; ability to identify hidden patterns, root causes, and underlying issues in complex, distributed environments. - A proactive mindset dedicated to assessing existing process flows, methods, and standards to drive system performance and architectural improvements. - Strong communication skills with the ability to translate complex database and infrastructure concepts into clear, meaningful insights for both highly technical engineering teams and business stakeholders. Benefits - Competitive total rewards package. - Flexibly work remotely from your home, with no daily travel requirement to an office. - Collaborate with some of the best and brightest in the industry. - Substantial training allowance; participate in professional development days, attend training, become certified, whatever you like. - All the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment. - Annual wellness budget to prioritize your health and well-being (use it on gym memberships, massages, fitness, and more). - Generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.

Role Description As a Senior Linux Administrator, you will be the primary architect and subject matter expert responsible for migrating our entire monitoring infrastructure from a legacy monitoring solution to Zabbix. You will design, implement, and manage a scalable, resilient, and automated monitoring solution from the ground up, defining the best practices that will shape our service delivery for years to come. If you are driven by technical challenges and want to make a significant impact, this role is for you. What you will be doing: - Zabbix Administration - Design and deploy a highly available and scalable Zabbix architecture (Server, Proxies, Web Frontend, Database) to support a multi-tenant MSP environment. - Create, customize, and manage advanced Zabbix templates for a diverse technology stack, including Windows, Linux, VMware, NetApp, EMC, Cisco (Switches, Routers, ASA), databases, and various network appliances using SNMP, IPMI, agents, and API calls. - Direct the migration of over 2000+ hosts and 10000+ services from the existing legacy monitoring environment to Zabbix. - Develop robust custom monitoring scripts using Python and/or Shell to address unique monitoring requirements. - Utilize Ansible or Puppet to automate the deployment, configuration, and management of thousands of Zabbix agents across client environments. - Build, manage, and optimize insightful monitoring dashboards and reports in Grafana for both internal NOC teams and external clients. - Perform essential administration, performance tuning, and maintenance for the Zabbix backend database (PostgreSQL or MySQL). - Act as the in-house Zabbix expert, training and mentoring other team members to build their monitoring skills and ensure operational excellence. - Establish and maintain clear documentation for monitoring standards, configurations, and standard operating procedures (SOPs). - Linux Administration - Provide remote infrastructure support on Linux systems across traditional data centers and cloud environments. - Perform Linux installation, configuration, and patching through various methods. - Troubleshoot server performance issues and crashes, and prepare detailed root cause analysis (RCA) reports. - Deploy, maintain, and deliver on standard Linux services including but not limited to DNS, DHCP, NFS, AutoFS, NIS, Samba, Sendmail, FTP, RAID, and LVM. - Deploy and maintain web servers, web proxies, version control systems, and other third-party open-source applications. - Automate infrastructure deployments, configuration, and operations through Bash, Python, and Ansible. Qualifications - Experience: A total of 5-8 years in IT Infrastructure roles with significant experience in enterprise monitoring. - Zabbix Expertise: A minimum of 5+ years of deep, hands-on experience designing, implementing, and administering Zabbix in a large-scale, mission-critical environment. - Linux Administration: Strong command of Linux administration (RHEL/CentOS, Debian/Ubuntu), including system performance tuning and troubleshooting. - Scripting Proficiency: Demonstrable skills in Python or Shell for creating custom monitoring checks and automation tasks. - Automation Mindset: Proven experience using Ansible, Puppet, or a similar configuration management tool for infrastructure automation. - Database Knowledge: Foundational skills in managing and optimizing PostgreSQL or MySQL databases. - Visualization Pro: Expertise in creating advanced, data-rich dashboards and custom panels in Grafana. - Core Monitoring Protocols: Solid understanding of monitoring protocols and methods, including SNMP, IPMI, WMI, and agent-based data collection. - Zabbix Certified Specialist (ZCS) or Professional (ZCP) certification is a huge plus. Benefits - Competitive total rewards package. - Flexibly work remotely from your home, there’s no daily travel requirement to an office! - Collaborate with some of the best and brightest in the industry! - Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! - We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! - You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness, and more). - A generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.