• Manage and optimize Brivity CRM to improve the operational activities of the Client based on priorities, including lead generation and database management • Prospect for new clients on a daily basis from various lead sources via phone calls, chats, and/or emails • Respond to incoming leads from internet sources, referrals, sign calls, etc via phone calls, chats, and/or emails • Input information into the database and create an effective touchpoint mechanism for these leads • Conduct lead follow-up and nurture until appointments are set via phone calls, chats, and/or emails • Measure conversion ratios and meet performance benchmarks

• Identify and leverage opportunities for up-selling and cross-selling to enhance customer engagement and drive revenue growth • Proactively analyze existing accounts to uncover upsell and cross-sell potential, and translate these insights into concrete sales actions • Manage software subscription renewals end-to-end, ensuring timely follow-up and customer retention • Build and manage relationships with key stakeholders across customer organizations, from technical contacts to decision-makers • Take ownership of assigned accounts with a sales-driven mindset, building the foundation for a future step into Account Management or Sales Management • Facilitate the preparation, processing, and follow-up of opportunities and orders to ensure smooth sales operations • Act as an interface between Account Managers, Professional Services, Order Fulfillment Center, Product Management, and all related departments • Collaborate with the Head of Inside Sales EMEA by analyzing data with an entrepreneurial mindset and sharing insights • Support our global Sales team in administrative and operational tasks, organization, and planning and implementation of strategies • Management and maintenance of data in the CRM system (Salesforce), ensuring accurate handling of customer information, prospects, and opportunities • Create presentations, reports, and statistics, and organize training sessions and meetings • Support and participate in workshops and trade shows to enhance company visibility and engage with clients

• Lead and develop the North America Community Relations organization, including Community Relations Sales Managers, fostering a culture of accountability, collaboration, and continuous improvement • Develop and execute customer engagement strategies that strengthen executive relationships, improve customer satisfaction, increase retention, and identify expansion opportunities across the existing customer base • Drive revenue growth through renewals, upsell and cross-sell opportunities, while partnering with the New Business Sales team to ensure a seamless customer lifecycle • Serve as a leadership sponsor for strategic customer relationships, proactively managing escalations, mitigating risk, and ensuring successful customer outcomes • Partner cross-functionally with Product, Professional Services, Customer Support, Marketing, and Sales Leadership to align customer needs with business priorities and advocate for continuous product and service improvements • Monitor business performance through customer and revenue metrics, pipeline health, and team performance, providing regular updates and strategic insights to executive leadership • Represent StarRez at customer meetings, user conferences, industry events, and other strategic engagements to strengthen customer relationships and reinforce our market leadership

Role Description You are the first conversation a pet parent has with Bark & Mane. You'll handle 10–20 warm inbound leads per day arriving by phone, text, and social media — no cold calling. Your job is to understand each pet and owner, communicate why an in-home, one-on-one grooming experience is worth a premium over the corner shop, and convert conversations into booked appointments. This is consultative selling, not pressure selling. The pet parents who call us are choosing someone to care for a family member. You'll ask about the dog before you ever talk price. What You'll Do - Respond to inbound leads across phone, text, and social — promptly, warmly, and professionally. - Lead discovery on every conversation: breed, coat, grooming history, the pet's name, how they handle stress. - Communicate our value — cage-free, one-on-one, door-to-door, 15-point care — and confidently hold a premium price. - Close conversations to booked appointments with complete, accurate details. - Follow up methodically: every lead gets worked to a conclusion. No leads left hanging. - Manage several conversations at once across channels without losing threads. - Log all activity in our scheduling system and coordinate closely with our dispatch team. Qualifications - You have stamina for volume. - You sell what you believe in. - You listen first. - You write as well as you talk. - You read situations. - You run yourself. - You're a team player. Requirements - Familiarity with dog breeds and coat types — we'll teach you what you don't know, and you'll have an AI assistant to support pricing and breed questions on live conversations. - Experience in pet care, grooming, veterinary, or another premium home-services business. Benefits - Health insurance - Paid time off - Vision insurance - Bonus based on performance - Dental insurance