• Lead and develop the North America Community Relations organization, including Community Relations Sales Managers, fostering a culture of accountability, collaboration, and continuous improvement • Develop and execute customer engagement strategies that strengthen executive relationships, improve customer satisfaction, increase retention, and identify expansion opportunities across the existing customer base • Drive revenue growth through renewals, upsell and cross-sell opportunities, while partnering with the New Business Sales team to ensure a seamless customer lifecycle • Serve as a leadership sponsor for strategic customer relationships, proactively managing escalations, mitigating risk, and ensuring successful customer outcomes • Partner cross-functionally with Product, Professional Services, Customer Support, Marketing, and Sales Leadership to align customer needs with business priorities and advocate for continuous product and service improvements • Monitor business performance through customer and revenue metrics, pipeline health, and team performance, providing regular updates and strategic insights to executive leadership • Represent StarRez at customer meetings, user conferences, industry events, and other strategic engagements to strengthen customer relationships and reinforce our market leadership

Role Description You are the first conversation a pet parent has with Bark & Mane. You'll handle 10–20 warm inbound leads per day arriving by phone, text, and social media — no cold calling. Your job is to understand each pet and owner, communicate why an in-home, one-on-one grooming experience is worth a premium over the corner shop, and convert conversations into booked appointments. This is consultative selling, not pressure selling. The pet parents who call us are choosing someone to care for a family member. You'll ask about the dog before you ever talk price. What You'll Do - Respond to inbound leads across phone, text, and social — promptly, warmly, and professionally. - Lead discovery on every conversation: breed, coat, grooming history, the pet's name, how they handle stress. - Communicate our value — cage-free, one-on-one, door-to-door, 15-point care — and confidently hold a premium price. - Close conversations to booked appointments with complete, accurate details. - Follow up methodically: every lead gets worked to a conclusion. No leads left hanging. - Manage several conversations at once across channels without losing threads. - Log all activity in our scheduling system and coordinate closely with our dispatch team. Qualifications - You have stamina for volume. - You sell what you believe in. - You listen first. - You write as well as you talk. - You read situations. - You run yourself. - You're a team player. Requirements - Familiarity with dog breeds and coat types — we'll teach you what you don't know, and you'll have an AI assistant to support pricing and breed questions on live conversations. - Experience in pet care, grooming, veterinary, or another premium home-services business. Benefits - Health insurance - Paid time off - Vision insurance - Bonus based on performance - Dental insurance

• Sell Advarra products and services to customers and prospects in assigned segment • Manage a pipeline from initial discovery to contract signature • Achieve booking, revenue, and profit objectives within assigned account territories • Identify sales opportunities through daily prospecting, qualifying opportunities • Leverage Advarra resources to bring opportunities to a successful conclusion • Maintain a pipeline of prospective clients and opportunities in the CRM system • Close sales transactions with clients and prospects • Collaborate with the Contracts & Legal team to organize mutual NDAs, MSAs, etc. • Partner with Advarra’s Service & Solution Sales Teams (SSDs) to support pipeline progression • Collaborate with the marketing and sales teams to follow up on leads generated from campaigns • Deliver presentations and product demonstrations virtually • Maintain and update contact, account and opportunity data within company systems • Provide exceptional customer service and maintain strong client relationships • Prepare and deliver accurate sales reports and forecasts to management

• 담당 고객 및 Territory에 대한 영업 활동 • 계약 갱신(Renewal) 관련 영업 활동 • 고객 문의 대응 및 견적, 계약 관련 업무 지원 • CRM(Salesforce 등)을 활용한 영업 기회(Opportunity) 관리 • 디지털 영업 툴을 활용한 고객 접점 확대 및 리드 발굴 • 영업 데이터 분석 및 파이프라인 관리 지원 • 신규 비즈니스 기회 발굴 및 매출 성장 활동 지원