• Engage and consult with global, strategic clients to architect solutions that deliver maximum value, including offering best-practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance. • Assist the sales team in building prospect confidence in Pindrop’s solutions by articulating complex product functionality, cloud architecture, and network architecture in a simple, easy-to-understand manner. • Identify and document all potential risks that could impact a prospect’s or customer’s successful deployment and full optimization on Pindrop. Lead internal discussions with stakeholders and build mitigation plans. • Write accurate Statements of Work (SOWs) with proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing. • Lead complex deployments from project kickoff through transition, including gathering technical and functional requirements, configuring the solution, and supporting Pindrop customers with testing, training, and go-live. • Gain deep product knowledge and partner closely with Product and Engineering teams to identify product gaps and influence new features and products on the roadmap.

• You act as the interface between sales, customers, project teams, development teams and IT. • You support our sales team already during the proposal phase in designing digital solutions and translate customer requirements into viable service components. • After project award, you accompany the implementation through to successful go-live. • Advise sales on digital learning and AI solutions and assist in preparing proposals. • Design and specify digital learning solutions (e.g., learning platforms, portals or AI services) and manage the technical implementation together with internal teams and external service providers.

• Design, develop, and maintain secure, scalable API adapters and integration services across multiple enterprise systems and platforms. • Lead implementation of event-driven integration patterns and asynchronous messaging architectures to support high-volume operational workflows and system interoperability. • Develop and maintain reusable integration frameworks, connectors, transformation logic, and API orchestration components across cloud and hybrid environments. • Ensure integrations comply with security, auditability, logging, and operational resiliency requirements. • Serve as Pod Lead for integration-focused Agile delivery teams, providing technical direction, task prioritization, mentorship, and delivery oversight. • Coordinate closely with architects, product owners, developers, platform teams, and stakeholders to align integration capabilities with program objectives. • Lead technical planning and execution activities associated with platform expansion initiatives. • Support release planning, deployment coordination, defect resolution, and operational readiness activities. • Extend and enhance enterprise payment-processing integration workflows and transaction-processing capabilities. • Serve as the team’s primary source of production-validated payment-processing continuity expertise. • Maintain operational reliability and continuity for production transaction-processing workflows. • Troubleshoot and resolve integration failures, transaction issues, and data synchronization problems across interconnected systems. • Support CI/CD pipelines, API monitoring, integration testing, and production support activities. • Implement observability, logging, alerting, and operational health metrics for integration services. • Participate in incident response, root-cause analysis, and corrective action implementation for production integration issues. • Document integration patterns, interface specifications, operational procedures, and architecture decisions to ensure maintainability and audit traceability.

• Support PIV-based authentication and Single Sign-On for enterprise applications.**• Register new applications for SSO across multiple environments.**• Support major and minor enhancements requested by application teams.**• Implement and maintain ABAC and RBAC capabilities during user SSO sessions.**• Support least privilege enforcement, inactivity tracking, and just-in-time provisioning patterns.**• Schedule and support rotation of credentials, keys, tokens, and certificates.**• Troubleshoot SSO issues during and after application integration.**• Support mobile authentication for GFE mobile devices.**• Develop logging, safeguards, alerting, and dashboards for on-prem and cloud environments.**• Create and maintain procedural documents, knowledge base articles, and training materials for users, system owners, requesters, and ServiceNow operators.**• Develop automated access control audits and alerts.**• Enhance dashboards using Splunk, New Relic, AWS CloudWatch, or similar data sources.