Connection through food.
GTM Systems Lead
Location
North America
Posted
2 days ago
Salary
$130K - $160K / year
Seniority
Senior
Job Description
GTM Systems Lead
Chowbus
• Own CRM platform strategy, architecture, and roadmap. Define the target-state data model and system-of-record boundaries for merchant, customer, and pipeline data. Lead platform evaluations and build the business case for major platform decisions, driving them to an executive recommendation • Own strategy and direction for the platforms surrounding CRM — marketing automation, sales engagement, customer support, and operations tooling — so the go-to-market and ops stack operate as one connected system with clean data flowing between it. • Partner with Sales, Marketing, Support, and Operations to translate business requirements into platform design and a prioritized roadmap. Serve as the single owner of CRM prioritization across functions, working with a dedicated Salesforce team that executes and maintains the platform. • Set standards for CRM data quality, field governance, and access control so reporting and downstream systems can be trusted. • Run vendor evaluations and build-vs-buy decisions for the CRM and GTM stack; rationalize overlapping tools; own vendor relationships and renewals.
Job Requirements
- 6+ years in revenue operations, GTM systems, CRM strategy, or business systems, with clear ownership of platform direction and architecture
- Deep working knowledge of at least one major CRM platform (Salesforce, HubSpot, or equivalent) and comfort evaluating platforms objectively
- Experience owning a CRM roadmap, major implementation, or platform migration end to end
- Strong grasp of how CRM connects to marketing automation, sales engagement, support, and operational systems via integrations
- Ability to build a business case and drive a platform decision with executive stakeholders
- Restaurant tech, POS, payments, SaaS, or marketplace background preferred
- Bilingual English/Chinese preferred
Benefits
- Medical, dental, and vision insurance
- 401(k)
- 100% employer-paid Short-Term Disability (STD)
- 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
- 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
- Company holidays
- Birthday off
- Paid Parental Leave
- Flexible Paid Time Off (PTO)
- Employee Assistance Program (EAP)
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