Your growth starts here.
Account Manager
Location
United States
Posted
3 days ago
Salary
0
Seniority
Mid Level
Job Description
Account Manager
Growe Talents
• Build long-term relationships with pre-VIP players by understanding their needs, preferences, and gaming behavior; • Manage a portfolio of customers and proactively drive their engagement, retention, and progression toward VIP status; • Deliver personalized communication through calls, messages, promotions, and tailored offers; • Analyze customer activity and identify opportunities to improve player retention, deposits, and overall engagement; • Use data and customer insights to make informed decisions and optimize portfolio performance; • Collaborate closely with VIP CRM, BI, Customer Support, and other internal teams to deliver the best customer experience; • Resolve customer issues efficiently while ensuring compliance with company policies and gaming regulations; • Track and achieve individual KPIs related to customer growth, retention, and portfolio performance.
Job Requirements
- 2+ years of experience in VIP Account Management, Customer Relationship Management, Customer Success, Sales, or similar client-facing roles;
- Experience in the iGaming industry is highly preferred;
- Understanding of the iGaming and Sports Betting market would be a strong advantage;
- Good understanding of key iGaming KPIs and player lifecycle metrics;
- Strong analytical skills with the ability to interpret customer data and identify trends;
- Experience working with CRM platforms and data visualization tools (e.g. Tableau) would be an advantage;
- Familiarity with workflow tools such as Jira or similar platforms is a plus;
- Knowledge of regulatory compliance within the gaming industry would be beneficial.
Benefits
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
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