Reindeer logo
Reindeer

Leading enterprises through AI transformation, beyond automation, preventing drift and hallucinations.

Strategic Account Manager

Location

Texas

Posted

3 days ago

Salary

$220K - $290K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Strategic Account Manager

Reindeer

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion • Build and execute multi-year account plans aligned to customer objectives and company growth targets • Lead QBRs and executive engagements to align on customer business outcomes and value • Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business • Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals • Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders • Act as the primary point of contact and trusted advisor for your customers • Identify, shape, and close expansion opportunities across business units • Drive cross-sell and upsell with strong ROI positioning • Lead complex negotiations and deal execution • Build internal champions and multi-thread relationships • Own the full renewal cycle including forecasting and close • Identify churn risks early and drive mitigation plans • Communicate clear business value to secure renewals • Lead structured onboarding with cross-functional team to ensure fast time-to-value • Monitor adoption and proactively address gaps before they become risks • Partner with Solution Engineering, R&D and Product to support smooth implementation • Translate customer feedback into actionable product insights • Be the voice of customer internally to ensure customer-centric culture • Help build repeatable playbooks for onboarding, QBRs, and renewals

Job Requirements

  • 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS
  • Proven quota carrier with clear retention and expansion ownership
  • Experience managing complex enterprise accounts and multi-stakeholder relationships
  • Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end
  • Executive presence and strong communication skills
  • Thrives in early-stage environments
  • Analytical and data-driven mindset
  • Solid understanding of AI concepts and enterprise applications
  • Nice to Have
  • Experience in an early-stage or founding role
  • Specific experience with enterprise platforms or workflow automation
  • Domain expertise in Financial Services or Supply Chain industries

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