Reindeer

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion • Build and execute multi-year account plans aligned to customer objectives and company growth targets • Lead QBRs and executive engagements to align on customer business outcomes and value • Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business • Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals • Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders • Act as the primary point of contact and trusted advisor for your customers • Identify, shape, and close expansion opportunities across business units • Drive cross-sell and upsell with strong ROI positioning • Lead complex negotiations and deal execution • Build internal champions and multi-thread relationships • Own the full renewal cycle including forecasting and close • Identify churn risks early and drive mitigation plans • Communicate clear business value to secure renewals • Lead structured onboarding with cross-functional team to ensure fast time-to-value • Monitor adoption and proactively address gaps before they become risks • Partner with Solution Engineering, R&D and Product to support smooth implementation • Translate customer feedback into actionable product insights • Be the voice of customer internally to ensure customer-centric culture • Help build repeatable playbooks for onboarding, QBRs, and renewals

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion • Build and execute multi-year account plans aligned to customer objectives and company growth targets • Lead QBRs and executive engagements to align on customer business outcomes and value • Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business • Advise your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals • Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders • Act as the primary point of contact and trusted advisor for your customers • Identify, shape, and close expansion opportunities across business units • Drive cross-sell and upsell with strong ROI positioning • Lead complex negotiations and deal execution • Build internal champions and multi-thread relationships • Own the full renewal cycle including forecasting and close • Identify churn risks early and drive mitigation plans • Communicate clear business value to secure renewals • Lead structured onboarding with cross-functional team to ensure fast time-to-value • Monitor adoption and proactively address gaps before they become risks • Partner with Solution Engineering, R&D and Product to support smooth implementation • Translate customer feedback into actionable product insights • Be the voice of customer internally to ensure customer-centric culture • Help build repeatable playbooks for onboarding, QBRs, and renewals

• Engage with customers post-close to understand workflows, operational processes, and deployment requirements. • Translate findings into clear implementation plans for AI-powered solutions. • Partner with customers to assess data readiness and gather inputs for AI workflows. • Configure and integrate AI components into tailored, AI-driven workflows. • Collaborate with R&D to close data gaps and extend product capabilities when needed. • Own end-to-end solution deployment and ensure models meet performance and business value expectations. • Define success metrics and drive adoption post-launch. • Lead integrations with enterprise systems (e.g., Finance, ERP, email platforms), ensuring scalability and security. • Guide customers through security, compliance, and IT approval processes. • Plan and execute rollout to drive smooth implementation and adoption.

• Engage with customers post-close to understand workflows, operational processes, and deployment requirements. • Translate findings into clear implementation plans for AI-powered solutions. • Partner with customers to assess data readiness and gather inputs for AI workflows. • Configure and integrate AI components into tailored, AI-driven workflows. • Collaborate with R&D to close data gaps and extend product capabilities when needed. • Own end-to-end solution deployment and ensure models meet performance and business value expectations. • Define success metrics and drive adoption post-launch. • Lead integrations with enterprise systems (e.g., Finance, ERP, email platforms), ensuring scalability and security. • Guide customers through security, compliance, and IT approval processes. • Plan and execute rollout to drive smooth implementation and adoption.