• Design, develop and evolve solution architectures in cloud environments (AWS and Azure); • Work hands-on in the implementation and maintenance of solutions across multiple projects; • Model and document technical architectures, ensuring standardization and governance; • Support development and infrastructure teams in building scalable and secure solutions; • Provide technical leadership for architecture initiatives and support technical decision-making; • Develop and support DevOps strategies, CI/CD processes and infrastructure automation; • Build and support integrations between systems and APIs; • Work with Linux and Windows environments in corporate contexts; • Support architecture definitions oriented to microservices and application modularization; • Participate in agile team ceremonies and routines, contributing technical guidance; • Collaborate with multidisciplinary teams to understand technical and business requirements; • Propose continuous improvements to processes, tools and architectures; • Ensure best practices for security, availability, performance and observability of solutions; • Share technical knowledge and support the development of team members; • Assist in defining architectural standards and best practices for development and infrastructure.

Role Description We're looking for an experienced IT & Infrastructure Lead to build, own, and continuously evolve Birg's shared technology function. This isn't a traditional IT support role. You'll be responsible for the technology foundation that enables every Birg company to operate securely and efficiently—from cloud infrastructure and cybersecurity to business systems, access management, disaster recovery, and technology governance. You'll work across the organization, partnering with People & Culture, Operations, Finance, Legal, Engineering, and our portfolio companies to ensure our technology environment remains secure, scalable, and aligned with the needs of a growing venture portfolio. If you're passionate about building systems from the ground up, strengthening operational maturity, and creating technology environments that help businesses scale, we'd love to meet you. What You'll Do - Technology Operations - Lead Birg's day-to-day IT operations and support function. - Own incident management, service requests, and issue resolution. - Monitor system health, availability, and operational performance. - Coordinate with internal teams and external vendors to resolve technical issues. - Maintain operational procedures, documentation, and service standards. - Continuously improve IT processes and service delivery. - Infrastructure & Cloud - Administer and maintain Birg's cloud infrastructure, servers, hosting environments, and shared technology platforms. - Provision, configure, and decommission infrastructure resources. - Manage networking, DNS, VPNs, SSL certificates, firewalls, and core infrastructure services. - Coordinate infrastructure deployments, upgrades, maintenance windows, and change management. - Monitor infrastructure performance, scalability, resilience, and operating costs. - Maintain infrastructure documentation, architecture diagrams, configuration standards, and technology inventories. - Partner with engineering teams and external providers to maintain a secure, resilient, and scalable technology platform. - Cybersecurity & Identity Management - Maintain and strengthen Birg's cybersecurity posture. - Implement and maintain security controls across systems and infrastructure. - Monitor vulnerabilities and coordinate remediation activities. - Deploy security patches and infrastructure hardening initiatives. - Manage endpoint security and device compliance. - Design and maintain role-based access controls (RBAC). - Provision and deprovision user access across business systems. - Conduct recurring access reviews and privileged access audits. - Enforce authentication standards, Multi-Factor Authentication (MFA), and security policies. - Promote cybersecurity awareness across the organization. - Business Systems & Technology Governance - Administer Google Workspace, ClickUp, and other shared business applications. - Manage software licensing, subscriptions, renewals, and user provisioning. - Maintain the organization's SaaS ecosystem and technology inventory. - Configure and maintain system integrations. - Evaluate new technology requests and recommend secure, scalable solutions. - Conduct vendor security and technology assessments. - Review technology architecture before adopting new platforms. - Manage operational relationships with technology vendors. - Maintain technology governance standards and documentation. - AI Governance - Maintain Birg's approved AI tools catalogue. - Evaluate AI platforms for security, privacy, and compliance. - Monitor vendor policy updates and emerging technologies. - Support the responsible adoption of AI across the organization. - Develop guidance for secure and effective AI usage. - Business Continuity & Disaster Recovery - Develop and maintain disaster recovery and backup strategies. - Verify backup integrity and recovery readiness. - Conduct scheduled disaster recovery exercises. - Validate Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). - Coordinate technical recovery during major incidents. - Support business continuity planning across Birg's shared technology environment. - Technology Strategy & Continuous Improvement - Maintain Birg's shared technology architecture. - Identify opportunities to improve operational efficiency through automation and technology. - Recommend infrastructure and platform improvements. - Evaluate emerging technologies that strengthen Birg's operating model. - Ensure technology continues to scale alongside Birg's growing portfolio. What Success Looks Like - Birg's technology infrastructure remains secure, reliable, and scalable. - Critical systems consistently meet availability and service level targets. - Security risks are proactively identified, managed, and remediated. - Identity and access management remains accurate, secure, and compliant. - Business systems reliably support teams across the Birg portfolio. - Disaster recovery and backup capabilities are tested, documented, and ready when needed. - Technology governance enables the organization to adopt new tools confidently and securely. - Birg's technology environment continuously evolves to support the organization's growth and long-term strategy. Work Arrangement This is a long-term independent contractor engagement supporting Birg Holdings' shared technology function. The successful candidate will work closely with Birg's leadership team and support multiple portfolio companies, serving as the primary owner of the organization's shared technology environment. This role requires consistent overlap with Birg's core collaboration hours to ensure effective communication, operational continuity, and timely support across the portfolio. This role is designed for someone who thrives in a fast-paced, high-ownership environment and enjoys building scalable technology foundations that enable multiple businesses to grow securely and efficiently. Qualifications - 6+ years of experience in IT Operations, Infrastructure, Systems Administration, Cloud Engineering, or Technology Management. - Strong knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP). - Experience managing Google Workspace, Microsoft 365, or similar enterprise collaboration platforms. - Strong understanding of networking, infrastructure, virtualization, backup solutions, and disaster recovery. - Hands-on experience with cybersecurity best practices, Identity & Access Management (IAM), endpoint security, and vulnerability management. - Experience evaluating SaaS platforms, managing technology vendors, and implementing technology governance processes. - Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders. - Experience advising senior leadership and supporting multiple business units at once. Nice to Have - Experience building or managing technology environments for startups, scale-ups, venture studios, holding companies, or multi-entity organizations. - Experience within venture studios, startups, private equity, fintech, banking, or holding company environments. - Experience implementing security frameworks such as ISO 27001, NIST, CIS Controls, or similar. - Experience with DevOps practices, Infrastructure as Code (IaC), or cloud automation. - Experience supporting AI platforms and AI governance initiatives. - Professional certifications such as AWS Certified Solutions Architect, Microsoft Azure Administrator, Google Professional Cloud Architect, CISSP, CISM, Security+, ITIL, or equivalent.

• Design, deploy, and maintain infrastructure across GCP and AWS, ensuring high availability, scalability, and cost efficiency • Manage and operate Kubernetes clusters (deployment, scaling, monitoring, troubleshooting) in production environments • Build and maintain CI/CD pipelines and DevOps automation workflows to support development and release cycles • Implement Infrastructure as Code (IaC) practices (e.g., Terraform) for provisioning and configuration management across cloud environments • Manage device and endpoint policies through Microsoft Intune, including compliance policies, configuration profiles, and application deployment • Monitor infrastructure health, performance, and security across cloud and endpoint layers; respond to incidents and perform root cause analysis • Support cloud cost optimization, resource governance, and tagging/organization standards across GCP and AWS • Collaborate with the client's internal IT, security, and DevOps teams to align infrastructure operations with broader organizational policies • Maintain documentation for infrastructure architecture, runbooks, and operational procedures • Participate in on-call/operational support rotations as required by the client (clarify with client if applicable)

Role Description As a Senior Infrastructure Operations Engineer (Sr I O Engineer) on the Virtual Workspace team, you will design, engineer, and optimize our enterprise-wide virtual desktop and application streaming infrastructure. This role centers on delivering a seamless and high-performance virtual experience utilizing Azure Virtual Desktop (AVD), Citrix, and VMware Horizon VDI platforms. You will play a vital role in automating and scaling our virtual environments by designing, developing, and deploying modern, AI-powered automation solutions to handle provisioning, monitoring, and self-healing system operations. This is an incredible opportunity to leverage cutting-edge automation technologies and modern CI/CD practices to build a highly resilient workspace platform for our global workforce. Primary Responsibilities - Design, configure, deploy, and maintain robust virtual desktop infrastructure (VDI) and application virtualization environments leveraging Azure Virtual Desktop (AVD), Citrix, and VMware Horizon VDI platforms. - Own the lifecycle of virtual machine (VM) golden images, including image creation, testing, development, and ongoing version management for VDI environments. - Build and maintain modern CI/CD pipelines to automate virtual image deployments, configurations, and environment updates. - Design, develop, and deploy AI-powered solutions and intelligent automations to address complex infrastructure and workspace challenges with an emphasis on responsible use of AI. - Build automated workflows and scripting integrations (e.g., PowerShell, Python) to optimize workspace provisioning, operational efficiency, and self-healing infrastructure. - Use enterprise-approved AI tools to streamline workflows, automate repetitive tasks, and drive continuous improvement across the platform ecosystem. - Evaluate emerging technology trends, including cloud VDI, DevOps automation, and intelligent system monitoring, to inform solution design and strategic workspace innovation. - Troubleshoot complex Tier-3 virtualization, session host, and workspace access issues, conducting deep-dive root cause analyses to maintain high environment availability. - Collaborate with research, engineering, and product teams to translate cutting-edge infrastructure advancements into scalable, production-ready capabilities that can be re-used by the enterprise. Qualifications - 5+ years of experience in engineering, designing, and managing enterprise-scale Virtual Desktop Infrastructure (VDI) and application streaming environments. - 3+ years of technical experience administering and supporting Azure Virtual Desktop (AVD), Citrix, and/or VMware Horizon VDI platforms. - 3+ years of experience with system automation and scripting languages (such as PowerShell, Python, or Bash) to automate infrastructure tasks. - 2+ years of hands-on experience with virtual machine (VM) image creation, development, and lifecycle management within enterprise environments. - 2+ years of experience designing, developing, or deploying system automations, automated self-healing workflows, or integrating intelligent software tools to optimize operational workflows. Preferred Qualifications - Bachelor’s degree in computer science, Information Technology. - Experience designing, building, or managing CI/CD pipelines and Infrastructure as Code (IaC) practices (e.g., Azure DevOps, Packer, Terraform, Jenkins) for VDI and virtual image deployments. - Relevant technical certifications such as Citrix Certified Professional/Expert - Virtualization (CCP-V, CCE-V), Microsoft Certified: Azure Virtual Desktop Specialty, or VMware VCP. - Experience integrating machine learning (ML), natural language processing (NLP), or advanced AI APIs into system administration or monitoring platforms. - Strong knowledge of cloud infrastructure architectures (Azure, AWS) and hybrid workspace deployments. - Outstanding technical troubleshooting, analytical problem-solving, and collaboration skills. Requirements - All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - A comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.