Role Description As a Senior Infrastructure Operations Engineer (Sr I O Engineer) on the Virtual Workspace team, you will design, engineer, and optimize our enterprise-wide virtual desktop and application streaming infrastructure. This role centers on delivering a seamless and high-performance virtual experience utilizing Azure Virtual Desktop (AVD), Citrix, and VMware Horizon VDI platforms. You will play a vital role in automating and scaling our virtual environments by designing, developing, and deploying modern, AI-powered automation solutions to handle provisioning, monitoring, and self-healing system operations. This is an incredible opportunity to leverage cutting-edge automation technologies and modern CI/CD practices to build a highly resilient workspace platform for our global workforce. Primary Responsibilities - Design, configure, deploy, and maintain robust virtual desktop infrastructure (VDI) and application virtualization environments leveraging Azure Virtual Desktop (AVD), Citrix, and VMware Horizon VDI platforms. - Own the lifecycle of virtual machine (VM) golden images, including image creation, testing, development, and ongoing version management for VDI environments. - Build and maintain modern CI/CD pipelines to automate virtual image deployments, configurations, and environment updates. - Design, develop, and deploy AI-powered solutions and intelligent automations to address complex infrastructure and workspace challenges with an emphasis on responsible use of AI. - Build automated workflows and scripting integrations (e.g., PowerShell, Python) to optimize workspace provisioning, operational efficiency, and self-healing infrastructure. - Use enterprise-approved AI tools to streamline workflows, automate repetitive tasks, and drive continuous improvement across the platform ecosystem. - Evaluate emerging technology trends, including cloud VDI, DevOps automation, and intelligent system monitoring, to inform solution design and strategic workspace innovation. - Troubleshoot complex Tier-3 virtualization, session host, and workspace access issues, conducting deep-dive root cause analyses to maintain high environment availability. - Collaborate with research, engineering, and product teams to translate cutting-edge infrastructure advancements into scalable, production-ready capabilities that can be re-used by the enterprise. Qualifications - 5+ years of experience in engineering, designing, and managing enterprise-scale Virtual Desktop Infrastructure (VDI) and application streaming environments. - 3+ years of technical experience administering and supporting Azure Virtual Desktop (AVD), Citrix, and/or VMware Horizon VDI platforms. - 3+ years of experience with system automation and scripting languages (such as PowerShell, Python, or Bash) to automate infrastructure tasks. - 2+ years of hands-on experience with virtual machine (VM) image creation, development, and lifecycle management within enterprise environments. - 2+ years of experience designing, developing, or deploying system automations, automated self-healing workflows, or integrating intelligent software tools to optimize operational workflows. Preferred Qualifications - Bachelor’s degree in computer science, Information Technology. - Experience designing, building, or managing CI/CD pipelines and Infrastructure as Code (IaC) practices (e.g., Azure DevOps, Packer, Terraform, Jenkins) for VDI and virtual image deployments. - Relevant technical certifications such as Citrix Certified Professional/Expert - Virtualization (CCP-V, CCE-V), Microsoft Certified: Azure Virtual Desktop Specialty, or VMware VCP. - Experience integrating machine learning (ML), natural language processing (NLP), or advanced AI APIs into system administration or monitoring platforms. - Strong knowledge of cloud infrastructure architectures (Azure, AWS) and hybrid workspace deployments. - Outstanding technical troubleshooting, analytical problem-solving, and collaboration skills. Requirements - All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - A comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Develop and take responsibility for the target technical architecture of our hybrid IT infrastructure • Define and establish architecture standards, network segmentation, naming conventions, and security baselines • Evaluate new technologies and support architecture and technology decisions • Work closely with the Cloud & Platform team • Conduct architecture reviews for infrastructure and cloud projects • Drive the adoption of Infrastructure as Code as the standard operating method • Define repository structures, review processes, and deployment workflows • Actively support the team through pair programming, workshops, and knowledge transfer • Coordinate collaboration between Infrastructure and Cloud & Platform • Create and maintain architecture and infrastructure documentation as well as technical standards

Role Description We are seeking a Senior Infrastructure & Multi-Cloud Engineer to support a remote engagement for a client in Saudi Arabia. The role covers multi-cloud infrastructure operations (GCP and AWS), DevOps practices, container orchestration (Kubernetes), and endpoint/device management via Microsoft Intune. The ideal candidate is a hands-on, operations-focused engineer comfortable owning infrastructure reliability and automation across a hybrid, multi-cloud environment. Key Responsibilities - Design, deploy, and maintain infrastructure across GCP and AWS, ensuring high availability, scalability, and cost efficiency - Manage and operate Kubernetes clusters (deployment, scaling, monitoring, troubleshooting) in production environments - Build and maintain CI/CD pipelines and DevOps automation workflows to support development and release cycles - Implement Infrastructure as Code (IaC) practices (e.g., Terraform) for provisioning and configuration management across cloud environments - Manage device and endpoint policies through Microsoft Intune, including compliance policies, configuration profiles, and application deployment - Monitor infrastructure health, performance, and security across cloud and endpoint layers; respond to incidents and perform root cause analysis - Support cloud cost optimization, resource governance, and tagging/organization standards across GCP and AWS - Collaborate with the client's internal IT, security, and DevOps teams to align infrastructure operations with broader organizational policies - Maintain documentation for infrastructure architecture, runbooks, and operational procedures - Participate in on-call/operational support rotations as required by the client (clarify with client if applicable) Qualifications - Minimum 5–7 years of experience in infrastructure engineering, with solid hands-on multi-cloud experience (GCP and AWS both required) - Strong DevOps background: CI/CD tooling (e.g., Jenkins, GitLab CI, GitHub Actions), scripting/automation (Python, Bash) - Proven hands-on experience managing Kubernetes in production (deployments, Helm, scaling, troubleshooting) - Practical experience with Infrastructure as Code (Terraform strongly preferred) - Hands-on experience with Microsoft Intune for endpoint/device management and compliance - Solid understanding of cloud networking, IAM, and security fundamentals across GCP and AWS - Experience with monitoring/observability tooling (e.g., Prometheus, Grafana, CloudWatch, Stackdriver) - Strong troubleshooting skills across infrastructure, application, and network layers - Ability to work independently in a remote capacity with clear, proactive communication

• Define and continuously evolve the target architecture for our hybrid IT infrastructure, ensuring that on-premises and cloud environments are designed as one integrated ecosystem • Establish and maintain architecture standards for network segmentation, naming conventions, security baselines, and reusable Infrastructure as Code modules • Evaluate technologies and support architecture decisions by determining the most suitable platform for workloads across on-premises, Azure, and AWS environments • Collaborate closely with the Cloud & Platform team to establish shared architecture principles, standards, and technical best practices • Conduct architecture reviews for infrastructure and cloud projects to ensure consistency, scalability, and security • Drive the adoption of Infrastructure as Code as the team's standard way of working by designing and implementing reusable Terraform and/or Ansible modules • Define repository structures, code review processes, and deployment workflows to establish scalable Infrastructure as Code practices • Support and coach Infrastructure Engineers through pair programming, technical workshops, and knowledge sharing to enable long-term adoption of Infrastructure as Code • Coordinate the collaboration between Infrastructure and Cloud & Platform teams by defining clear ownership, provisioning responsibilities, and operational handover processes • Create and maintain architecture documentation, technical standards, and decision records while supporting project teams with realistic infrastructure planning and architectural guidance