UnitedHealth Group

UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of

Senior Infrastructure Operations Engineer

Location

United States

Posted

3 days ago

Salary

$91.7K - $163.7K / year

Seniority

Senior

Job Description

Senior Infrastructure Operations Engineer

UnitedHealth Group

Role Description As a Senior Infrastructure Operations Engineer (Sr I O Engineer) on the Virtual Workspace team, you will design, engineer, and optimize our enterprise-wide virtual desktop and application streaming infrastructure. This role centers on delivering a seamless and high-performance virtual experience utilizing Azure Virtual Desktop (AVD), Citrix, and VMware Horizon VDI platforms. You will play a vital role in automating and scaling our virtual environments by designing, developing, and deploying modern, AI-powered automation solutions to handle provisioning, monitoring, and self-healing system operations. This is an incredible opportunity to leverage cutting-edge automation technologies and modern CI/CD practices to build a highly resilient workspace platform for our global workforce. Primary Responsibilities - Design, configure, deploy, and maintain robust virtual desktop infrastructure (VDI) and application virtualization environments leveraging Azure Virtual Desktop (AVD), Citrix, and VMware Horizon VDI platforms. - Own the lifecycle of virtual machine (VM) golden images, including image creation, testing, development, and ongoing version management for VDI environments. - Build and maintain modern CI/CD pipelines to automate virtual image deployments, configurations, and environment updates. - Design, develop, and deploy AI-powered solutions and intelligent automations to address complex infrastructure and workspace challenges with an emphasis on responsible use of AI. - Build automated workflows and scripting integrations (e.g., PowerShell, Python) to optimize workspace provisioning, operational efficiency, and self-healing infrastructure. - Use enterprise-approved AI tools to streamline workflows, automate repetitive tasks, and drive continuous improvement across the platform ecosystem. - Evaluate emerging technology trends, including cloud VDI, DevOps automation, and intelligent system monitoring, to inform solution design and strategic workspace innovation. - Troubleshoot complex Tier-3 virtualization, session host, and workspace access issues, conducting deep-dive root cause analyses to maintain high environment availability. - Collaborate with research, engineering, and product teams to translate cutting-edge infrastructure advancements into scalable, production-ready capabilities that can be re-used by the enterprise. Qualifications - 5+ years of experience in engineering, designing, and managing enterprise-scale Virtual Desktop Infrastructure (VDI) and application streaming environments. - 3+ years of technical experience administering and supporting Azure Virtual Desktop (AVD), Citrix, and/or VMware Horizon VDI platforms. - 3+ years of experience with system automation and scripting languages (such as PowerShell, Python, or Bash) to automate infrastructure tasks. - 2+ years of hands-on experience with virtual machine (VM) image creation, development, and lifecycle management within enterprise environments. - 2+ years of experience designing, developing, or deploying system automations, automated self-healing workflows, or integrating intelligent software tools to optimize operational workflows. Preferred Qualifications - Bachelor’s degree in computer science, Information Technology. - Experience designing, building, or managing CI/CD pipelines and Infrastructure as Code (IaC) practices (e.g., Azure DevOps, Packer, Terraform, Jenkins) for VDI and virtual image deployments. - Relevant technical certifications such as Citrix Certified Professional/Expert - Virtualization (CCP-V, CCE-V), Microsoft Certified: Azure Virtual Desktop Specialty, or VMware VCP. - Experience integrating machine learning (ML), natural language processing (NLP), or advanced AI APIs into system administration or monitoring platforms. - Strong knowledge of cloud infrastructure architectures (Azure, AWS) and hybrid workspace deployments. - Outstanding technical troubleshooting, analytical problem-solving, and collaboration skills. Requirements - All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - A comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

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