Empowering Manufacturing Innovation through Engineering Excellence and Tailored Solutions
Director of Account Management
Location
United States
Posted
1 day ago
Salary
$110K - $130K / year
Seniority
Lead
Job Description
Director of Account Management
Setton Industries Inc.
• Develop and execute account management strategies that enhance client satisfaction, retention, and revenue growth. • Build and coach a high-performing account management team, fostering a culture of accountability, excellence, and professional growth. • Act as a strategic advisor to team members and key clients, providing insights and recommendations to achieve their business objectives through Scorpion’s solutions. • Analyze market trends and client feedback to recommend and execute tailored strategies that align with evolving client needs. • Build and maintain strong relationships with key clients, serving as the senior point of contact for major account opportunities or escalations. • Partner with service delivery teams to ensure seamless execution of services, swiftly addressing challenges to maintain client satisfaction. • Deliver personalized, vertical-specific solutions aligned with clients’ goals and objectives, collaborating with Sales, Marketing, and fulfillment teams to drive success. • Oversee and manage accounts, monitoring performance metrics, client satisfaction, and account growth. • Lead regular performance reviews, identifying growth opportunities, minimizing churn, and driving revenue retention through upselling and strategic planning. • Proactively identify and mitigate risks, communicating potential challenges to clients and implementing effective solutions.
Job Requirements
- Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
- 5+ years in account management or client service roles in a Digital Marketing Agency (or similar industry), with a proven track record managing Home Service clients.
- 3+ years of experience leading and coaching high-performing teams.
- In-depth knowledge of digital marketing strategies, tools, and best practices.
- Strong leadership skills with a demonstrated ability to inspire, develop, and retain top talent.
- Exceptional communication and interpersonal skills, capable of effectively engaging with clients, team members, and executive leadership.
- Proficiency in CRM systems and other tools that support service delivery and client management.
- Thrives in a fast-paced, dynamic environment, demonstrating adaptability and a results-driven mindset.
- Strong executive presence with excellent presentation and strategic planning skills.
Benefits
- 100% employer-paid medical, dental, and vision insurance
- Flexible paid time off, so you can rest, relax, and recharge away from work
- Paid parental leave
- Paid cell phone and service
- Remote office allowance
- Professional development and development courses
- Regular manager check-ins to drive performance and career growth through Lattice
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