• Responsibilities include optimization and support of complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems. • Maintain, optimize, test and document complex communications systems. • Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results. • Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues. • Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues. • Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations. • Provide weekly reports of activities and accomplishments.

• Provide remote and on-field support for pre- and post-sales activities • Investigate problems and develop solutions to address them • Install, maintain, and repair Bio-techne Spatial instrumentation • Understand all the technical aspects of the product • Run basic staining assays on the setup for testing protocols (Training will be provided) • Identify customer problems and report customer feedback • Drive for results by consistently achieving goals and pushing to complete tasks by their deadlines • Keep all service documentation up to date • Frequent travel on short notice (up to 85% travel)

• Lead/Manage/Support smaller teams in the field during operations and deployments • Manage resources and materials along with support of program goals • Collaborate with internal GD program team and other government stakeholders • Drive for Safety, Quality, Schedule and Budget control

• Perform routine service checks on a number of units across the site, recording and escalating findings to the field manager. • Be the face of the business, providing updates to clients around work carried out. • React to sudden breakdowns, working with both passengers and the client to provide a technical solution. • Perform minor repairs.