• Perform routine service checks on a number of units across the site, recording and escalating findings to the field manager. • Be the face of the business, providing updates to clients around work carried out. • React to sudden breakdowns, working with both passengers and the client to provide a technical solution. • Perform minor repairs.

Role Description Our Machinery and Equipment Specialties department seeks a field engineer to provide machinery and equipment boiler inspections. This position is in our Wisconsin and eastern Minnesota territory and can be filled by a trainee or experienced field engineer. Positions serving territories away from our headquarters in Fairfield, Ohio are fully remote. Be ready to: - Maintain territory's jurisdictional boiler and pressure vessel certificate inspections - Efficiently and effectively manage the territory for which you are responsible - Educate agents on how to market machinery and equipment to their clients - Serve as a professional resource to our insurance agents as they retain business and increase the value of their marketing efforts - Provide high level of claims service to our local independent insurance agents Qualifications - Good time management skills - Solid interpersonal communication skills - The ability to react professionally under stressful situations in order to successfully resolve issues - The ability to work independently without close supervision - The ability to effectively interact and work well with different departments at our company - The ability to prepare meaningful and precise reports Requirements Field engineer trainees should also be equipped with: - An engineering or technically-based bachelor’s degree or other qualifying boiler and pressure vessel work experience - The ability to work independently to accomplish initiatives - Strong customer service skills - Excellent verbal and written communication skills - Strong interpersonal skills - Excellent problem-solving, negotiation, organizational and prioritization skills - Strong proficiency in Microsoft® Office tools and related software - A willingness to travel regularly within the territory to meet job demands - Valid driver’s license Experienced field engineers should also be equipped with: - Machinery and equipment experience within a property and casualty insurance company (preferred) - A strong knowledge of machinery and equipment, equipment breakdown coverages, corresponding business lines, regulations and consensus standards (preferred) - A bachelor’s degree applicable to the position responsibilities or related experience and training - A national board commission or have the necessary qualifications to promptly acquire it - Strong consultative, organizational, and presentation skills - A demonstrated pursuit of continuing education - Valid driver’s license Benefits Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Company Description As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.

• Scheduling and performing territory service work such as on-site installation and preventative maintenance. • Performing emergency service (territory) repair visits. • Providing remote telephone assistance. • Being available to travel at short notice in order to support other Field Service Engineers when needed. • Timely completion of all required documentation. • Communicating any product quality issues to the appropriate persons. • Working closely with Territory Sales personnel and Field Applications Specialists. • Responsible for account management, ensuring a high degree of customer satisfaction. • Obtaining and communicating leads, identifying post-instrument sales, upgrades, and consumables.

Role Description Vicivision America is seeking a Senior Applications & Field Service Engineer to serve as the technical expert for our advanced metrology solutions. This is an ideal opportunity for an experienced manufacturing professional who enjoys solving complex engineering challenges, working directly with leading manufacturers, and helping customers implement world-class inspection technologies. This is a remote position with a preferred home base in Eastern Tennessee, North Carolina, South Carolina, or Georgia. The role requires 50–75% travel primarily within the Eastern United States, with occasional international travel. Team members also travel to our Scottsdale, Arizona headquarters approximately twice per year. Reports to: General Manager What You'll Do - Provide technical expertise and application support for advanced metrology systems. - Install, calibrate, commission, and troubleshoot hardware and software at customer facilities. - Evaluate manufacturing processes and recommend optimized inspection solutions. - Deliver customer training on equipment, software, and best practices. - Support technical sales activities, demonstrations, and trade shows. - Partner with Engineering to improve products based on customer feedback. - Build trusted relationships with manufacturing, quality, and engineering teams. Qualifications - U.S. Citizen and current U.S. resident with a current U.S. passport. - Associate degree in Engineering Technology, Mechanical Engineering, Manufacturing Engineering, or a related technical field (Bachelor’s degree preferred). - 7+ years of experience in manufacturing, quality, metrology, or applications engineering. - Strong knowledge of: - GD&T (ASME Y14.5) - Precision metrology and inspection systems - Manufacturing processes and quality systems - CAD drawings and engineering documentation - Troubleshooting electro-mechanical equipment and software - Excellent communication and customer-facing skills. - Ability to travel 50–75%, primarily throughout the Eastern U.S. - Valid driver’s license and ability to pass a background check and drug screening. Requirements - Experience with one or more of the following is highly desirable: - PC-DMIS, Calypso, MODUS, PolyWorks, MetLogix or similar metrology software - Equipment service in CMMs and CNC machining environments - Optical metrology, laser scanning, or vision inspection systems - Industrial automation, robotics, or PLCs - Six Sigma or Quality Engineering - Capital equipment installation and support - Previous Applications Engineer, Field Service Engineer, Manufacturing Engineer, Quality Engineer, or Metrology Engineer experience Benefits - Competitive compensation - Profit Sharing - 401(k) with up to 6% company match - Medical, dental, and health insurance - Paid Time Off - Professional development and technical training - Company laptop and mobile phone - Career growth opportunities - The opportunity to work with cutting-edge metrology technology and leading manufacturers across multiple industries