Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC This role is limited to residents of certain locations in Canada only. This position is open to residents of: - Alberta - Manitoba - New Brunswick - Newfoundland and Labrador - Nova Scotia - Prince Edward Island - Quebec - Saskatchewan Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com. What You’ll be Doing Do you have a passion for exquisite, personalized service? In this role, you’ll support customers of an iconic global luxury retail brand, delivering elevated, relationship-driven experiences. Through engaging conversations and thoughtful guidance, you’ll help customers explore products, answer inquiries, and receive attentive, white glove support at every step. During a Typical Day, You’ll: - Deliver white glove customer support across channels. - Provide expert product and fragrance recommendations based on mood, personality, and occasion. - Anticipate customer needs and proactively offer thoughtful solutions throughout the experience. - Maintain accurate and detailed records of customer interactions using CRM and service tools. - Identify opportunities to elevate the customer journey and share insights with leadership. - Contribute to a collaborative, high-performance team environment while working independently when needed. Qualifications - At least 1 year experience in customer service, luxury retail, sales, or personalized client support. - Strong proficiency with CRM platforms and digital customer service tools. - English proficiency as you will be interacting with global customers and coworkers whose primary language is English. - High school diploma or equivalent. - Comfortable assisting customers and resolving customer requests on the phone. - Computer experience. Requirements - All positions are permanently remote and full-time. - Supportive of your career and professional development. - An inclusive culture and community-minded organization where giving back is encouraged. - A global team of curious lifelong learners guided by our company values. - Base wage of $17-$18 per hour. - A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Benefits - Engaging, instructor-led online training sessions. - Webcam participation is expected during all instructor-led TTEC and client-required training. - Access to individualized coaching and thousands of free courses to support your growth. - Supportive environment to build skills and confidence from day one. Company Description TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Role Description We are seeking motivated individuals to provide customer service support as independent contractors. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and delivering a positive customer experience. Please note, this opportunity does not offer immigration sponsorship; therefore, applicants must be authorized to work in the United States to qualify. - Respond to customer inquiries via phone, email, or chat - Resolve issues with professionalism, empathy, and efficiency - Provide accurate product and service information - Document interactions and maintain detailed records - Escalate complex issues when necessary - Follow up to ensure customer satisfaction Qualifications - High school diploma or equivalent - Proven experience in a customer service role, preferably in a similar industry - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Ability to handle stressful situations and remain calm under pressure - Proficiency with customer service software and tools - Strong organizational skills and the ability to multitask - A positive attitude and a genuine desire to help customers Requirements - Provide your own PC/laptop, monitor(s), wired-internet, and headset - Responsible for your background check fee and refundable class deposit Benefits - Earn While You Learn: $7.65/hr in training, with automatic upward adjustment to Client's rate once SOW is active and you are in production - Work from home - Set your own schedule based on client availability - No commute or office requirements - Access to opportunities with well-known brands - Gain valuable customer service experience How It Works - Apply — Submit your application via Join.com - Pre-Screening — Complete screening questionnaire sent in "Next Steps" email - Register on Arise — Register as an agent on the platform - Complete Onboarding — Finish required setup forms through our portal - PC Scan & Assessment — Complete within 72 hours to unlock client programs - Select a Client Program — Choose a program that fits your schedule - Complete Certification — Finish required paid training - Start Earning — Begin servicing clients remotely as a 1099 contractor

Role Description As a Customer Sales & Service Consultant, you’ll support customers through inbound calls while balancing service excellence with sales opportunities. Your responsibilities will include: - Answering customer inquiries related to billing, accounts, and services - Identifying customer needs and recommending products, services, and promotions - Assisting customers with upgrades and plan changes - Resolving concerns efficiently while delivering a positive customer experience - Meeting individual sales and performance targets - Using multiple systems and tools to document interactions accurately This role requires confidence, adaptability, and the ability to build rapport with customers on every call. Qualifications - Strong communication and active listening skills - A customer-first mindset with the ability to confidently offer solutions and upsell when appropriate - Comfort handling both service-related and sales-focused conversations - Ability to meet performance metrics in a high-volume call center environment - Basic computer proficiency and the ability to navigate multiple systems - Reliability, professionalism, and a positive attitude - Flexibility to work scheduled shifts, including evenings and weekends - High School diploma or equivalent Requirements - Previous experience in customer service, sales, retail, or call center environments is an asset - New to the field? We welcome motivated candidates with strong transferable skills Benefits - $18.15/hour plus unlimited commission and performance incentives - Internal growth and promotion opportunities—we invest in your future - Paid time off, holidays, sick days, health benefits, pension plan, and employee discounts - No prior call center experience required—we provide the tools and training to set you up for success

Role Description As a Bilingual Customer Service Representative, you will provide inbound customer care, primarily over the phone and email. You'll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs. This is the job for you if: - You are the go-to person to help troubleshoot tech problems. - You leverage streaming services regularly. - You excel at handling customer inquiries of varying types. - You are an active listener and enjoy building rapport with customers. - You are energized by the opportunity to learn new things, perform at a high level in a team environment and creatively solve problems. - You leverage two-way feedback to enhance your performance. Qualifications - Bilingual in Spanish/English (testing verification will be required) - An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.) - Efficient and accurate typing skills (at least 30 words per minute) - Experience using a streaming player or gaming system - Excellent verbal and written communication skills and are a strong multitasker - Driven by solving problems and meeting goals - Familiar with Microsoft Office tools - Experience in customer service and sales - High school diploma or equivalent Requirements - Excellent Internet connectivity: - Internet access speeds of at least 2 MBPS upload and 10 MBPS download – the faster the better! - In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems) - A quiet and distraction-free, secure place to work. Benefits - Medical, dental and vision benefits - Paid training & PTO - Advancement opportunities – 80% of our frontline leaders have been promoted from within - Monthly company reward & recognition programs - Employee Discounts - EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland Company Description As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.