Role Description We are seeking motivated individuals to provide customer service support as independent contractors. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and delivering a positive customer experience. Please note, this opportunity does not offer immigration sponsorship; therefore, applicants must be authorized to work in the United States to qualify. - Respond to customer inquiries via phone, email, or chat - Resolve issues with professionalism, empathy, and efficiency - Provide accurate product and service information - Document interactions and maintain detailed records - Escalate complex issues when necessary - Follow up to ensure customer satisfaction Qualifications - High school diploma or equivalent - Proven experience in a customer service role, preferably in a similar industry - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Ability to handle stressful situations and remain calm under pressure - Proficiency with customer service software and tools - Strong organizational skills and the ability to multitask - A positive attitude and a genuine desire to help customers Requirements - Provide your own PC/laptop, monitor(s), wired-internet, and headset - Responsible for your background check fee and refundable class deposit Benefits - Earn While You Learn: $7.65/hr in training, with automatic upward adjustment to Client's rate once SOW is active and you are in production - Work from home - Set your own schedule based on client availability - No commute or office requirements - Access to opportunities with well-known brands - Gain valuable customer service experience How It Works - Apply — Submit your application via Join.com - Pre-Screening — Complete screening questionnaire sent in "Next Steps" email - Register on Arise — Register as an agent on the platform - Complete Onboarding — Finish required setup forms through our portal - PC Scan & Assessment — Complete within 72 hours to unlock client programs - Select a Client Program — Choose a program that fits your schedule - Complete Certification — Finish required paid training - Start Earning — Begin servicing clients remotely as a 1099 contractor

Role Description As a Customer Sales & Service Consultant, you’ll support customers through inbound calls while balancing service excellence with sales opportunities. Your responsibilities will include: - Answering customer inquiries related to billing, accounts, and services - Identifying customer needs and recommending products, services, and promotions - Assisting customers with upgrades and plan changes - Resolving concerns efficiently while delivering a positive customer experience - Meeting individual sales and performance targets - Using multiple systems and tools to document interactions accurately This role requires confidence, adaptability, and the ability to build rapport with customers on every call. Qualifications - Strong communication and active listening skills - A customer-first mindset with the ability to confidently offer solutions and upsell when appropriate - Comfort handling both service-related and sales-focused conversations - Ability to meet performance metrics in a high-volume call center environment - Basic computer proficiency and the ability to navigate multiple systems - Reliability, professionalism, and a positive attitude - Flexibility to work scheduled shifts, including evenings and weekends - High School diploma or equivalent Requirements - Previous experience in customer service, sales, retail, or call center environments is an asset - New to the field? We welcome motivated candidates with strong transferable skills Benefits - $18.15/hour plus unlimited commission and performance incentives - Internal growth and promotion opportunities—we invest in your future - Paid time off, holidays, sick days, health benefits, pension plan, and employee discounts - No prior call center experience required—we provide the tools and training to set you up for success

Role Description As a Bilingual Customer Service Representative, you will provide inbound customer care, primarily over the phone and email. You'll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs. This is the job for you if: - You are the go-to person to help troubleshoot tech problems. - You leverage streaming services regularly. - You excel at handling customer inquiries of varying types. - You are an active listener and enjoy building rapport with customers. - You are energized by the opportunity to learn new things, perform at a high level in a team environment and creatively solve problems. - You leverage two-way feedback to enhance your performance. Qualifications - Bilingual in Spanish/English (testing verification will be required) - An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.) - Efficient and accurate typing skills (at least 30 words per minute) - Experience using a streaming player or gaming system - Excellent verbal and written communication skills and are a strong multitasker - Driven by solving problems and meeting goals - Familiar with Microsoft Office tools - Experience in customer service and sales - High school diploma or equivalent Requirements - Excellent Internet connectivity: - Internet access speeds of at least 2 MBPS upload and 10 MBPS download – the faster the better! - In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems) - A quiet and distraction-free, secure place to work. Benefits - Medical, dental and vision benefits - Paid training & PTO - Advancement opportunities – 80% of our frontline leaders have been promoted from within - Monthly company reward & recognition programs - Employee Discounts - EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland Company Description As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

Role Description Responsible for supporting financial resource activities by assisting patients, families, and staff with account inquiries, payment processes, and available assistance programs. Provides accurate information regarding billing, insurance, and financial options to promote timely resolution of accounts. Ensures compliance with institutional policies, payer requirements, and regulatory standards while maintaining patient confidentiality. Coordinates with internal departments and external partners to deliver excellent customer service and enhance the overall patient financial experience. Essential Functions - Assists patients and families with questions regarding billing, insurance, and financial assistance options. - Reviews account information to identify outstanding balances and provides guidance on payment arrangements. - Collects and processes payments accurately in accordance with institutional procedures. - Verifies patient insurance and financial information to ensure accuracy and completeness. - Documents all interactions and account updates in systems in a timely and accurate manner. - Communicates with internal departments to resolve account discrepancies or escalate issues as needed. - Ensures compliance with HIPAA, institutional policies, and regulatory standards when handling patient information. - Delivers courteous and professional service to patients, families, and staff to support positive experiences. - Performs other duties as assigned. Qualifications - High school diploma or equivalent. Requirements - 0-2 years of experience. - An equivalent combination of education and experience may be considered. - All experience must be paid and in the same related field. - Part-time and PRN experience will be prorated based on hours worked per week. - Volunteer work and internships for academic credit are not counted. Working Conditions - Lifting, pushing, and/or pulling objects up to 50lbs: Occasional (< 10% of the time) - Lifting, pushing, and/or pulling objects over 50lbs: Never - Standing or walking with objects up to 10lbs: Intermittent (10% - 50% of the time) - Standing or walking with objects up to 25lbs: Occasional (< 10% of the time) - Sitting at the computer workstation for extended periods: Intermittent (10% - 50% of the time) - Risk of back injury from moving, lifting or positioning patients, equipment, or materials: Occasional (< 10% of the time) - Repetitive motion: Intermittent (10% - 50% of the time) - Working at heights above 4 feet: Never - Working in confined spaces: Never - Risk of injuries from use of equipment on the job: Occasional (< 10% of the time) - Job-related travel: Occasional (< 10% of the time) - Loud noises: Never - Temperature extremes: Never - Hazardous chemicals and fumes including waste: Occasional (< 10% of the time) - Radiation: Never - Burns: Never - Cuts/Punctures: Occasional (< 10% of the time) - Bloodborne/airborne pathogens: Occasional (< 10% of the time) - Recombinant DNA or viral vectors: Never - Combative/violent people: Never - Animal handling (including carcasses): Never Physical Demands This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds. Department Debt & PFS Quality Shift Days (United States of America) Time Type Full time Address 2201 Lexington Ave, Ashland, Kentucky