Role Description As a Bilingual Customer Service Representative, you will provide inbound customer care, primarily over the phone and email. You'll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs. This is the job for you if: - You are the go-to person to help troubleshoot tech problems. - You leverage streaming services regularly. - You excel at handling customer inquiries of varying types. - You are an active listener and enjoy building rapport with customers. - You are energized by the opportunity to learn new things, perform at a high level in a team environment and creatively solve problems. - You leverage two-way feedback to enhance your performance. Qualifications - Bilingual in Spanish/English (testing verification will be required) - An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.) - Efficient and accurate typing skills (at least 30 words per minute) - Experience using a streaming player or gaming system - Excellent verbal and written communication skills and are a strong multitasker - Driven by solving problems and meeting goals - Familiar with Microsoft Office tools - Experience in customer service and sales - High school diploma or equivalent Requirements - Excellent Internet connectivity: - Internet access speeds of at least 2 MBPS upload and 10 MBPS download – the faster the better! - In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems) - A quiet and distraction-free, secure place to work. Benefits - Medical, dental and vision benefits - Paid training & PTO - Advancement opportunities – 80% of our frontline leaders have been promoted from within - Monthly company reward & recognition programs - Employee Discounts - EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland Company Description As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

Role Description Responsible for supporting financial resource activities by assisting patients, families, and staff with account inquiries, payment processes, and available assistance programs. Provides accurate information regarding billing, insurance, and financial options to promote timely resolution of accounts. Ensures compliance with institutional policies, payer requirements, and regulatory standards while maintaining patient confidentiality. Coordinates with internal departments and external partners to deliver excellent customer service and enhance the overall patient financial experience. Essential Functions - Assists patients and families with questions regarding billing, insurance, and financial assistance options. - Reviews account information to identify outstanding balances and provides guidance on payment arrangements. - Collects and processes payments accurately in accordance with institutional procedures. - Verifies patient insurance and financial information to ensure accuracy and completeness. - Documents all interactions and account updates in systems in a timely and accurate manner. - Communicates with internal departments to resolve account discrepancies or escalate issues as needed. - Ensures compliance with HIPAA, institutional policies, and regulatory standards when handling patient information. - Delivers courteous and professional service to patients, families, and staff to support positive experiences. - Performs other duties as assigned. Qualifications - High school diploma or equivalent. Requirements - 0-2 years of experience. - An equivalent combination of education and experience may be considered. - All experience must be paid and in the same related field. - Part-time and PRN experience will be prorated based on hours worked per week. - Volunteer work and internships for academic credit are not counted. Working Conditions - Lifting, pushing, and/or pulling objects up to 50lbs: Occasional (< 10% of the time) - Lifting, pushing, and/or pulling objects over 50lbs: Never - Standing or walking with objects up to 10lbs: Intermittent (10% - 50% of the time) - Standing or walking with objects up to 25lbs: Occasional (< 10% of the time) - Sitting at the computer workstation for extended periods: Intermittent (10% - 50% of the time) - Risk of back injury from moving, lifting or positioning patients, equipment, or materials: Occasional (< 10% of the time) - Repetitive motion: Intermittent (10% - 50% of the time) - Working at heights above 4 feet: Never - Working in confined spaces: Never - Risk of injuries from use of equipment on the job: Occasional (< 10% of the time) - Job-related travel: Occasional (< 10% of the time) - Loud noises: Never - Temperature extremes: Never - Hazardous chemicals and fumes including waste: Occasional (< 10% of the time) - Radiation: Never - Burns: Never - Cuts/Punctures: Occasional (< 10% of the time) - Bloodborne/airborne pathogens: Occasional (< 10% of the time) - Recombinant DNA or viral vectors: Never - Combative/violent people: Never - Animal handling (including carcasses): Never Physical Demands This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds. Department Debt & PFS Quality Shift Days (United States of America) Time Type Full time Address 2201 Lexington Ave, Ashland, Kentucky

Role Description We are seeking a reliable Remote Customer Support Assistant to join our team. In this role, you’ll assist with coordinating client-facing activities such as scheduling, communications, and event-related support. You’ll help confirm important details, keep schedules organized, and ensure clients enjoy a smooth and professional experience. Qualifications - Must be 18 years of age or older - Access to a computer or smartphone with reliable internet - Strong communication and organizational skills - Previous experience in administrative support, call centers, hospitality, or events is a plus, but not required Requirements - Communicate with clients via email, chat, and phone - Assist with event-related tasks such as confirming schedules, appointments, and itineraries - Keep accurate records of client updates and interactions - Collaborate with internal teams to resolve time-sensitive needs - Ensure smooth coordination and a positive client experience Benefits - Daily pay available - Flexible scheduling - Access to exclusive company perks - Growth and learning opportunities - Inclusive and supportive team environment Company Description We are an equal opportunity employer and encourage applicants from all backgrounds to apply.

Role Description Ingredion is looking for a detail-oriented and customer-focused International Customer Support Specialist to join our team. In this role, you will help ensure a seamless order-to-delivery experience for our international customers by supporting order management, export execution, documentation, and customer communication while collaborating with cross-functional teams across the business. As an International Customer Support Specialist, you will provide day-to-day support for international customer orders and export activities, ensuring accurate order processing, compliant documentation, and timely shipment execution. This role partners closely with Logistics, Quality, Sales, Program Management, and Order Coordination teams to deliver excellent customer service and support global business operations. - Process international customer orders accurately using SAP and Salesforce. - Support customers with inquiries related to order status, shipment updates, delivery timing, and documentation. - Resolve routine order discrepancies, delivery concerns, and basic customer complaints. - Prepare export documentation, including commercial invoices, packing lists, and bill of lading instructions. - Coordinate routine international shipments with freight forwarders, brokers, and logistics providers. - Track shipments and proactively escalate delays, documentation gaps, or non-standard requirements. - Maintain accurate customer, order, and shipment data while ensuring compliance with export procedures and record retention requirements. - Participate in continuous improvement initiatives and support daily operational service levels. Qualifications - Bachelor’s Degree preferred. - 2–4 years of experience in customer support, logistics, export operations, or order management. - Experience with SAP, Salesforce, EDI, or similar business systems. - Knowledge of international shipping, export documentation, and logistics processes is preferred. - Strong organizational, communication, and analytical skills. Requirements - Detail-oriented with a strong commitment to accuracy and quality. - Eager to learn and develop expertise in international logistics, export compliance, and customer support. - Able to manage multiple priorities effectively in a fast-paced environment. - Customer-focused with excellent verbal and written communication skills. - Accountable, collaborative, and proactive in identifying and escalating issues appropriately. - Strong team player who enjoys working across functions to achieve shared business goals. Benefits - Competitive salary and performance-based pay recognizing your contributions to our success. - Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being. - Learning, training, and development opportunities, including tuition reimbursement. - A culture of real-time appreciation, with personalized recognition rewards globally. - Exclusive discounts on everyday products, services, and travel.