Role Description The Implementation Consultant, Fire Prevention US owns the configuration, deployment, and customer enablement of First Due's Fire Prevention suite across the US customer base, with primary delivery in the Core segment, on-call complex-configuration support to Essentials, and contribution to Enterprise engagements. Fire Prevention is one of First Due's most configuration-intensive modules. The role demands command of fire inspection and code enforcement practice, including inspections, permitting, invoicing, investigations, and the inspection, testing, and maintenance (ITM) of fire protection systems. This role is accountable for translating an agency's prevention and code enforcement program into a correct, maintainable First Due configuration and for a training and go-live experience that earns inspector and administrator adoption. Key Responsibilities - Module configuration and delivery - Configure inspection programs, including occupancy records, inspection types and routes, code-based checklists, and scheduling aligned to the agency's adopted fire code (NFPA 1, IFC, or local amendments). - Configure permitting, including operational and burn permits, application and review workflows, and renewals. - Configure invoicing and fee collection across permits, inspections, and other billable prevention activities. - Configure inspection, testing, and maintenance (ITM) workflows for fire protection systems, including third-party contractor report submission, deficiency tracking, and compliance follow-up. - Configure fire investigation workflows, including cause and origin documentation. - Configure code enforcement, violations, and plan review, including violation tracking, notices, re-inspection cycles, and new-construction review routing. - Project execution and product partnership - Partner with the assigned Implementation Manager to deliver Fire Prevention milestones on plan, surfacing risks early. - Maintain accurate project status, level-of-effort actuals, and configuration documentation in Rocketlane. - Serve as the Fire Prevention subject matter expert on assigned projects across segments. - Surface product gaps, defects, and field-driven enhancement requests for Fire Prevention to the Team Manager and Product organization. Qualifications - Three or more years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent experience in fire prevention, code enforcement, or fire inspection. - Strong public safety industry knowledge, with emphasis on fire prevention, fire code enforcement, and inspection practice. - Working knowledge of fire prevention workflows, including inspections, permitting, invoicing, investigations, and ITM (inspection, testing, and maintenance), within adopted code frameworks (NFPA 1, IFC, or local amendments). - Familiarity with plan review and fire investigation processes. - Experience translating program or regulatory requirements into software configuration. - Strong organizational skills with the ability to manage multiple concurrent customer projects. - Excellent communication, training delivery, and stakeholder engagement skills. - Experience with Rocketlane or a comparable professional services delivery platform. - Working knowledge of Microsoft products, including Microsoft 365 (Outlook, Teams, Word, and Excel). Preferred Qualifications - Direct experience as a fire inspector, fire marshal or deputy fire marshal, plans examiner, fire investigator, or company officer with inspection duties. - Fire prevention certifications such as ICC Fire Inspector I or II, NFPA Certified Fire Inspector, Fire Plans Examiner, or Fire Investigator (NFPA 1033). - Hands-on experience with fire prevention or inspection platforms, and with inspection, testing, and maintenance (ITM) or third-party compliance reporting workflows. - Familiarity with GIS and parcel data as applied to occupancy and inspection management. - Working knowledge of Salesforce, including account data hygiene and project handoff from sales. - PMP, ITIL, or equivalent professional certification. - Direct hands-on experience with Rocketlane. Requirements - All applicants must be authorized to work for any US employer in the United States. - Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. - Hiring is contingent upon candidates successfully passing a criminal background check. - As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify. Benefits - Competitive pay - Medical, dental, and vision coverage - FSA/HSA - 401(k) - Flexible PTO - A fully remote workplace - A technology stipend - Opportunities for advancement - Other benefits and perks that set our team apart

Role Description We’re looking for an Implementation Consultant responsible for ensuring customers are set up for long-term success with the Tropic platform. This person will be the first stop for a new customer that signs with Tropic! Their main goals will be to: - Establish best practices for driving swift time-to-value. - Execute on implementation project plans. - Provide consultative guidance on how to operationalize software purchasing workflows for our customers. You will report to the Director of Professional Services and partner with key stakeholders at our customer’s organizations including Finance, IT, Compliance, Legal, and Operations leaders. You will serve as a trusted advisor delivering solutions incorporating Tropic’s software into our customer’s existing business processes. We’re helping our customers see systematizing their purchasing as a necessity & true competitive advantage to drive cost savings. Procurement, when done correctly, can enable top-line growth by providing teams with the tools they need to achieve their goals while maintaining maximum flexibility for the ever-changing needs of today’s businesses. This role will identify our customer’s biggest company goals and position Tropic’s role in their future successes. We love understanding challenges, coming up with a strategy to tackle them, and then documenting those findings to ensure we're not solving the same puzzle twice. We’re growing fast, and we hope you have creative ideas to strengthen our team and company as we scale. Qualifications - 4+ years of experience in business consulting, business transformation, or implementation at a consultancy or B2B SaaS company. - Strong consultative and advisory skills - persuasive backed by facts with digestible recommendations. - Successfully deployed and launched software solutions into organizations where success is based on time-to-value adoption, and/or revenue retention. - Strong project management skills - able to hold customers accountable to action items and deliverables. - Ability to stay up to date on an evolving product and propose updates to onboarding practices to support the adoption of the newest releases. - Prior experience and understanding of Procurement as a business function (nice to have). Requirements - Completely own project planning and implementation for new Tropic Customers to implement our software, encourage collection of key inputs and enable features. - Delight our customers in their first experience working with Tropic, kick them off, and spearhead sessions to gather requirements and build their platform. - Lead pain point discovery and process mapping sessions with customers that need assistance in setting up a best practice procurement org. - Identify and manage process improvement projects that root out inefficiencies and grow our implementation program. - Develop procurement experience to identify gaps in customer policies, processes, and systems to drive efficiencies that improve our customer’s ability to purchase all categories of spend. - Ensure our customers have optimized their Tropic Software configurations to support flexible purchasing workflows. - Create implementation content (videos, self-guided trainings) for new customers to learn about Tropic and Procurement best practices. - Train customers on their new platform to drive adoption and get them excited about using the tool. - Become an expert on all things Tropic and the best way to procure goods and services. - Spot inefficiencies in the way we do things, identify problems, and propose solutions. - Motivate our product team to make reasonable enhancements, identify product gaps, communicate customer needs, and help with solutions. Compensation Specific to pay transparency laws, the low end of the compensation range for this position is $90,000, inclusive of incentive pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations. Benefits - 100% medical, dental, & vision coverage for all employees + dependents. - Remote first work environment. - Virtual & in-person meetups. - $1000 annual stipend for WFH, L&D, Wellness. - Unlimited flexible vacation and holiday time off. - 14 paid company holidays. - 12-week parental leave for all parents. - Online mental health therapy. - Commuter benefits, FSA, HSA. - Award-winning values and culture. - Equity refresh program. - 401k plan.

• Assist in collecting and analyzing business and functional requirements to support solution development • Document current- and future-state business processes, workflows, and system interactions • Collaborate with cross-functional teams to identify pain points and recommend areas for improvement • Participate in system configuration, testing, and user acceptance activities • Support the creation of user documentation, process flows, and training materials • Maintain project deliverables and assist in tracking milestones and timelines • Perform basic data analysis to support solution design and post-implementation success

• Serve as the primary point of contact for clients, guiding them through the implementation process, addressing questions, and building trust through clear communication and expert guidance. • Conduct project kick-offs, explain timelines, and ensure clients understand all operational aspects of their plan. • Own the entire implementation lifecycle, from project planning to go-live. • Develop and maintain comprehensive project plans, detailing timelines, responsibilities and milestones. • Monitor progress, identify potential issues and provide timely updates to stakeholders. • Regularly communicate updates to internal stakeholders and client leadership, to ensure transparency and alignment. • Collaborate with Product Management and Engineering to launch new features or integrations within the implementation workflow. • Work with vendors, and internal teams to manage complex data transfers, eligibility information, and plan changes. • Resolve challenges such as claims transfers and data discrepancies to ensure accurate and timely service delivery. • Coordinate activities among internal departments, including operations, ETI, and compliance, to ensure successful implementations. • Act as a liaison between clients and internal teams to facilitate smooth integration of solutions and services. • Facilitate post-implementation reviews, assess project success, and capture lessons learned for future improvements. • Provide go-live support to ensure clients transition effectively to new systems or processes.